Jobs at HiBob
333 open positions
Customer Success Operations Manager - maternity leave
Company: HiBob
Location: Other US Location
Posted May 09, 2024
HiBob, a rapidly growing HR platform, is seeking a Customer Success Operations Manager. The role involves managing cross-functional projects, optimizing customer success processes, and implementing processes for SMB clients. The ideal candidate should have 3+ years of experience in project management and information systems, be tech-savvy, and have strong organizational, analytical, and problem-solving skills. HiBob offers a flexible hybrid working model, competitive compensation, and various benefits including wellness programs, employee referral bonuses, and global team events.
Account Executive- Mid Market (Atlanta)
Company: HiBob
Location: San Francisco, CA
Posted May 16, 2024
HiBob, a rapidly growing HR platform, is seeking an Account Executive with 3+ years of SaaS mid-market experience. The role involves prospecting, product demonstrations, and managing the sales cycle. HiBob prides itself on fostering a diverse, inclusive environment and offers competitive compensation, benefits, and pre-IPO equity. The company culture emphasizes fun, ambition, and top performance, with perks like work-from-home allowance, remote work opportunities, and wellness benefits.
Customer Experience Team Leader
Company: HiBob
Location: Other US Location
Posted May 03, 2024
<p><strong>About Us <strong><p> <p>HiBob helps modern midsize businesses transform the way they manage people giving HR and managers all they need to connect engage develop and retain top talent Since 2015 weve achieved consecutive tripledigit yearoveryear growth all backed by our amazing team of Bobbers from across the globe making us the choice HRIS of over 3000 midsize and multinational companies<p> <p>Our HR platform is intuitive datadriven and built for the way people work today globally remotely and collaboratively Fastgrowing companies across the globe such as Monzo Happy Socks Fiverr and VaynerMedia rely upon Bob to help them create the best work experiences for their people<p> <p><strong>Come and be you with us <strong><p> <p>Being a Bobber is all about being you We want you to bring all parts of yourself to work giving you the freedom and confidence to be the best you and do your best work If thats bubbly shy precise funny bold kind honest brilliant or anything in between were waiting with open arms Come join us<p> <p><strong>About you<strong><p> <p>As a Customer Experience Team Lead you will be responsible for managing a team of Customer Support Specialists ensuring exceptional service delivery and customer satisfaction You will play a pivotal role in tracking key performance indicators KPIs implementing process improvements and handling customer escalations Additionally you will collaborate closely with Customer Success Managers CSMs and execute projects aimed at enhancing support processes and optimising ticket management<p> <p><strong>Key Responsibilities<strong><p> <ul><li>Lead and mentor a team of Customer Support Specialists providing guidance and support to ensure highquality service delivery<li> <li>Track and analyse KPIs to monitor team performance and identify areas for improvement<li> <li>Implement and optimise support processes to enhance efficiency and effectiveness<li> <li>Handle customer escalations promptly and professionally resolving issues to the satisfaction of all parties involved<li> <li>Collaborate with CSMs to ensure a seamless customer experience and alignment between support and success initiatives<li> <li>Execute projects aimed at improving support processes reducing ticket resolution time and enhancing overall customer satisfaction<li> <li>Manage the queue of tickets prioritising tasks and allocating resources effectively to meet service level agreements SLAs<li> <li>Conduct regular performance evaluations provide feedback and identify opportunities for professional development within the team<li> <li>Stay updated on industry trends and best practices in customer support to continuously improve team performance and service delivery<li> <ul><p><strong>Requirements<strong><p> <ul><li>Proven experience in a customer support or customer service role with at least 3 years of experience in a leadership or supervisory position<li> <li>Strong leadership and interpersonal skills with the ability to motivate and inspire team members to achieve goals and targets<li> <li>Excellent communication skills both verbal and written with the ability to effectively interact with customers team members and stakeholders<li> <li>Solid understanding of key customer support metrics and KPIs with the ability to analyze data and drive performance improvements<li> <li>Experience with SaaS platforms and technical troubleshooting with a demonstrated ability to diagnose and resolve customer issues effectively<li> <li>Experience with customer support software and tools eg Zendesk Asana preferred<li> <li>Strong problemsolving abilities and a proactive approach to identifying and resolving issues<li> <li>Ability to thrive in a fastpaced environment and adapt quickly to changing priorities and business needs<li> <ul><p><strong>Join our village<strong><p> <p>HiBob is a village filled with amazing people and were especially proud of that Its a place where Bobbers can be themselves Were about fun dreams hopes and ambition just as much as we are about precision growth and top performance Becoming a Bobber means youll receive competitive compensation benefits and preIPO equity alongside all of this<p> <ul><li>Company share options plan every employee can eventually become a shareHolder <li> <li>Cash allowance for health insurance<li> <li>Annual vision allowance <li> <li>Annual Headspace subscription and wellness benefits<li> <li>Travel support cycle scheme and season ticket loans<li> <li>Hybrid working from day 1<li> <li>Work from home allowance to get your home office set up <li> <li>Temporary remote work from anywhere in the world for up to 2 months after 6 months of employment<li> <li>Bob balance days Enjoy a companywide long weekend at the beginning of each quarter<li> <li>2 Social Impact days per year for volunteering<li> <li>Awesome employee referral program $2500 for each successful referral with an additional ambassador programme<li> <li>Pension scheme autoenrolment from day 1<li> <li>Fun company and team social events locally and virtually with our global teams<li> <li>We love birthdays take the day off and receive a special gift<li> <ul><p>If this sounds like something youve been looking for wed love to have you Come on join our village<p> <p><strong>Learn about <strong><strong>HiBobs hybrid working model<strong><p> <p><strong>BELONGING AT HIBOB<strong><p> <p>Our success depends on our people and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive so were committed to being proactive at all levels so that our workforce reflects the communities in which we live work and hire<p> <p>We are open to all talent All qualified applicants will receive equal consideration for employment without regard to neurodiversity raceethnicity colour national origin religion gender pregnancy marital status sexual orientation gender identityexpression age disability genetic information military service coveredprotected veteran status or any other federal state or local protected classUS only<p> <p>Please contact us if youd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities We want you to bring the best of you You can email<strong> <strong>hiringhibobio or speak to the recruiter when they arrange a call with you <p> <p>We will ask you to share some voluntary personal information as you apply We want to have an opportunity to consider a diverse pool of qualified candidates This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions Please take a few moments to complete it Hiring Managers do not have access to this information and we will treat your information confidentially<p>
VP PS
Company: HiBob
Location: Other US Location
Posted May 09, 2024
HiBob is a global HR platform that helps mid-size businesses manage their people effectively. They offer an intuitive, data-driven solution for remote and collaborative work environments. The company has experienced significant growth since 2015 and serves over 4000 companies worldwide. HiBob is committed to fostering a diverse and inclusive workplace, offering competitive benefits and pre-IPO equity. They are seeking a Vice President of Services to lead professional services and support functions, focusing on strategic leadership, P&L management, operational excellence, team development, customer satisfaction, innovation, collaboration, and services partner program management.
Product Management Lead, Payroll
Company: HiBob
Location: Other US Location
Posted May 27, 2024
HiBob is a global HR platform that supports mid-size businesses in managing their workforce. They offer an intuitive, data-driven solution for remote and collaborative work environments. The company is experiencing rapid growth and has been recognized by companies like Monzo, Happy Socks, Fiverr, and VaynerMedia. HiBob emphasizes a culture of inclusivity and self-expression, offering competitive benefits and a hybrid work model. They are currently seeking a Product Lead for UK Payroll to shape and drive their payroll offering, requiring experience in product team leadership, HR systems, and UK Payroll regulations.
Account Executive - Mid Market (NYC)
Company: HiBob
Location: New York City, NY
Posted May 13, 2024
HiBob is a global HR platform that helps mid-size businesses manage their people effectively. The company, which has experienced triple-digit year-over-year growth since 2015, is seeking a driven Account Executive to join their team in the New York Metro Area. The role involves prospecting, nurturing business relationships, and managing the entire sales cycle. HiBob prides itself on creating a best-in-class employee experience, with a focus on diversity and pay equity. The company offers competitive compensation, benefits, and pre-IPO equity, along with a hybrid working model and various perks.
Customer Success Manager
Company: HiBob
Location: Other US Location
Posted May 17, 2024
HiBob is a global HR platform that helps mid-size businesses manage their people effectively. They offer an intuitive, data-driven solution for remote and collaborative work environments. The company is experiencing rapid growth and has over 3500 clients worldwide. They are seeking an experienced Customer Success Manager to manage a portfolio of accounts, focusing on renewals, upsells, and client satisfaction. The role involves building relationships, assessing client health, and mitigating churn. HiBob offers competitive compensation, benefits, and pre-IPO equity, along with a flexible hybrid working model and various perks.
Director of Market Insights - HCM
Company: HiBob
Location: New York City, NY
Posted May 02, 2024
<p><strong>About Us<strong><p> <p>HiBob helps modern midsize businesses transform the way they manage people giving HR and managers all they need to connect engage develop and retain top talent Since 2015 weve achieved consecutive tripledigit yearoveryear growth all backed by our amazing team of Bobbers from across the globe making us the choice HRIS of over 3500 midsize and multinational companies<p> <p>Our HR platform is intuitive datadriven and built for the way people work today globally remotely and collaboratively Fastgrowing companies across the globe such as Monzo Happy Socks Gong Fiverr and VaynerMedia rely upon Bob to help them create the best work experiences for their people<p> <p><strong>Come and be you with us <strong><p> <p>Being a Bobber is all about being you We want you to bring all parts of yourself to work giving you the freedom and confidence to be the best you and do your best work If thats bubbly shy precise funny bold kind honest brilliant or anything in between were waiting with open arms Come join us<p> <p>As the Director of Category Marketing at HiBob you will lead a team of researchers and storytellers responsible for collecting and analyzing data to inform toptier global marketing campaigns as well as influencing HiBobs overall product and gotomarket strategies Leveraging your expertise in the HCM market and your experience covering companies like Workday SAP Rippling UKG and others you will drive the development of proprietary research and thought leadership content that positions HiBob as a trusted leader in the HCM market and among HR teams everywhere <p> <p><strong>What will you do <strong><p> <p><strong>Thought Leadership and Evangelism<strong><p> <ul><li>Serve as an evangelist for HiBob in the HR market leveraging your expertise and insights to participate in industry events webinars and speaking engagements<li> <li>Collaborate with marketing teams to develop thought leadership content including whitepapers articles blog posts and presentations that showcase HiBobs unique perspective and expertise for HR leaders<li> <li>Build relationships with key industry influencers and analysts to amplify HiBobs thought leadership initiatives and enhance its reputation in the market<li> <ul><p><strong>Market Analysis and Insights<strong><p> <ul><li>Oversee the collection and analysis of data on market trends competitor activities and customer behavior to inform business strategy product planning and gotomarket initiatives<li> <li>Lead efforts to size the Total Addressable Market TAM update Ideal Customer Profiles ICP and conduct closedwonloss analysis to identify key trends and opportunities<li> <li>Collaborate with crossfunctional teams to map and research target buyer personas ensuring a deep understanding of customer needs and pain points<li> <ul><p><strong>Proprietary Research Development<strong><p> <ul><li>Drive the development of proprietary primary research studies to generate insights that fuel marketing campaigns and thought leadership initiatives<li> <li>Partner with internal stakeholders to identify research topics and objectives design surveys and data collection methodologies and analyze findings to uncover actionable insights<li> <li>Translate research findings into compelling narratives and insights that resonate with target audiences and position HiBob as a thought leader in the HR market<li> <ul><p><strong>Team Leadership and Management<strong><p> <ul><li>Lead and mentor a small team of research analysts providing guidance support and feedback to drive individual and team performance<li> <li>Establish performance metrics and goals for the team conducting regular performance reviews and identifying opportunities for skill development and growth<li> <li>Implement processes and best practices to optimize research efforts and ensure highquality insights that meet business needs<li> <ul><p><strong>Note We are currently only considering candidates located in the EST and with the ability to travel to our NYC location as needed<strong><p> <p>Base salaries for this role range from $200000 $230000 per year Additionally this role has a variable compensation component<p> <p><strong><strong>As an HR company HiBob seeks to create a bestinclass employee experience for all Bobbers We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all Ensuring pay equity across race gender and all other forms of diversity is pivotal to this mission<p> <p>When determining salary ranges for our roles we look at external market data and the salaries of Bobbers holding the same or similar roles Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets When making individual pay rate decisions we take into account the candidates depth of experience their qualifications relative to incumbent employees and their locationamong other factors<p> <p><strong> LIRemote<strong><p> <p><strong>Requirements<strong><p> <p>Requirements are often considered a measure of how equipped you are to do the job but sometimes they arent the only factor If you dont have nearly enough experience or not all the skills wed still like to hear from you This could be the perfect fit for you and us<p> <ul><li>Domain expertise in the HCM competitive landscape familiar with the products services value proposition positioning etc of all the main players<li> <li>Deep familiarity with the target audience HR and Finance teams<li> <li>Experience with a diverse range of research quantitative and qualitative proprietary and secondary research statistical analysis largescale surveying etc <li> <li>Demonstrated track record of thought leadership in the HR market including participation in industry events publications and speaking engagements<li> <li>Experience managing diverse teams with the ability to manage and develop a team of researchers to drive impactful insights and analysis<li> <li>Excellent communication and storytelling abilities with experience translating complex data and insights into actionable recommendations and thought leadership content<li> <li>Experience leading complex projects to completion<li> <li>Experience in clientfacing roles and public speaking events where you are the subject matter expert<li> <li>Ability to thrive in a fastpaced dynamic environment and manage multiple projects simultaneously<li> <ul><p><strong>Join our village<strong><p> <p>HiBob is a village filled with amazing people and were especially proud of that Its a place where Bobbers can be themselves Were about fun dreams hopes and ambition just as much as we are about precision growth and top performance Becoming a Bobber means youll receive competitive compensation benefits and preIPO equity alongside all of this<p> <ul><li>Stock options at a highgrowth unicorn startup<li> <li>100 subsidized medical dental and vision coverage for employees<li> <li>401k with a 3 company match starting from Day 1<li> <li>Hybrid working model for bobbers in the NY metro area<li> <li>Work from home allowance to get your home office set up<li> <li>Temporary remote workfromanywhere in the world for up to 2 months after 6 months of employment<li> <li>Annual Headspace subscription and wellness benefits<li> <li>Two social impact days per year for volunteering<li> <li>Bob balance days 4 additional days within a calendar year Enjoy a companywide long weekend each quarter to rest and recharge<li> <li>Employee referral program $2500 bonus for each successful referral<li> <li>Fun and frequent social events inperson and virtual<li> <li>We love birthdays take the day off and receive a special gift <li> <li>Dogfriendly office<li> <ul><p>If this sounds like something youve been looking for wed love to have you Come on join our village<p>
RFP Manager
Company: HiBob
Location: New York City, NY
Posted May 18, 2024
HiBob is seeking an RFP Proposal Manager to play a pivotal role in their sales process. The role involves crafting comprehensive responses to proposals and requests for information from potential and existing customers. The company offers a competitive compensation package, including salary, benefits, and pre-IPO equity.
Implementation Team Lead
Company: HiBob
Location: Other US Location
Posted May 17, 2024
HiBob, a rapidly growing HRIS company, is seeking an experienced Team Leader for its Professional Services team. The role involves leading and mentoring a team of Implementation Managers, optimizing processes, and ensuring high-quality service delivery. The ideal candidate should have at least 3 years of management experience, strong relationship-building skills, and a deep understanding of SaaS and the technology industry. HiBob offers competitive compensation, benefits, and pre-IPO equity, along with a flexible hybrid working model, wellness benefits, and opportunities for professional development.
Sales Engineer
Company: HiBob
Location: New York City, NY
Posted May 08, 2024
HiBob, a rapidly growing HR platform, is seeking a tech-savvy Sales Engineer with HR industry knowledge to assist in selling their SaaS-based human resources platform. The ideal candidate should have 2+ years of SE experience, strong communication skills, and the ability to explain technical information to non-technical customers. The role offers a competitive salary, benefits, and pre-IPO equity, along with a flexible working model and a diverse, inclusive work environment.
CS Engineering Team Manager
Company: HiBob
Location: Other US Location
Posted May 27, 2024
HiBob, a global HR platform, is seeking an experienced Customer Success Engineering Team Manager. The role involves providing best-in-class support, leading cross-functional initiatives, and managing communication with internal stakeholders. HiBob offers competitive compensation, benefits, and pre-IPO equity, along with a flexible hybrid working model and various perks. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 5+ years of experience leading technical teams in B2B SaaS fast-growing companies, and excellent leadership and managerial skills.