Jobs at Imprivata
366 open positions
Business Intelligence Analyst
Company: Imprivata
Location: Tampa Bay, FL
Posted Mar 15, 2024
<p><b>Description<b><br >Come join a winning team Here at Imprivata youll see a dedicated group of professionals who care about improving healthcare Our team thrives on collaboration and sharing ideas whether in a crossfunctional meeting or at one of our virtual teambuilding events <br >While were diverse in our backgrounds and skills we have much in common A passion for our mission A strong sense of integrity A belief that were making a positive impact and a commitment to having fun <br >We are seeking a <strong>Business Intelligence Analyst<strong> t o join our tea m This is a hybrid opportunity based out of our Waltham MA Austin TX or St Petersburg FL office <br ><strong> Job Summary <strong> <br >We are looking for a Business Intelligence Analyst to join Imprivatas Business Intelligence BI team The BI team at Imprivata focuses on data analysis reporting and predictive modeling We work to integrate and develop analytics across a wide range of data sources including Salesforce data financial data customer product usage data and industry benchmark data Our goal is to provide essential business intelligence to internal business groups at Imprivata in order for them to make better business decisions and better measure performance <br >The BI Analyst will be responsible for analyzing and reporting on data from Salesforce and other business systems Potential work includes pipeline analysis sales and renewals forecasting market sizing customer utilization and ROI analysis and modeling of different business strategies and outcomes Heshe will get to work crossfunctionally with different Imprivata business groups to understand develop and track KPIs More than someone who can build reports and dashboards we are looking for someone who is passionate about using data to answer questions Someone who gets excited to see teams and workflows and businesses transformed by the power of datadriven insights <br ><strong>Duties and Responsibilities<strong> <br ><p><ul><li> Engage with internal stakeholders to understand reportinganalytics needs <li> <li> Provide reporting on business performance historic growth win rates conversion rates retention rates etc customer spend customer product usage team activity and team utilization <li> <li> Design and build dashboards in Salesforce and Tableau that empower Imprivata business teams to track KPIs and access business essential analytics <li> <li> Support Sales Renewals and other financial forecasting <li> <li> Leverage data to answer important business questions and inform real business decisions <li> <li> Help with data QA and data cleanup as needed <li> <li> Help develop and maintain relevant data dictionaries and knowledge articles <li> <ul><p><br ><strong>Qualifications<strong> <br ><p><ul><li> Bachelors degree in Business Analytics Finance Economics Mathematics or related field <li> <li> 23 years of experience as a business analyst or in similar role <li> <li> Demonstrated proficiency with analyzing summarizing and presenting complex data in a clear and compelling manner <li> <li> Passion for problemsolving <li> <li> Experience with data visualization tools Tableau Salesforce CRMAnalytics PowerBI etc and techniques <li> <li> Prior experience with Salesforce is not required but desirable <li> <li> Proficiency with Microsoft Excel <li> <li> Excellent communication skills Candidate needs to be able to work with internal stakeholders to discuss business needs and present analysisfindings <li> <li> Willingness to learn and adapt Looking for people excited by the challenge of learning new tools and processes who can adapt to rapidly changing priorities in a positive manner <li> <li> Ability to function independently in a fastpaced environment <li> <ul><p><br >This position offers a s alary range of $9680 000 to $11980000 inclusive of variable compensation such as bonuses and incentives In addition more information about Impri vatas benefi t offerings can be found here This salary rang e rep resen t s the high and lo w end of Imprivatas salary range for this position Actual salaries will vary and may be above or below the range ba sed o n various facto r s such as a candidates location skills experience and qualifications <br >At Imprivata we have a topnotch work environment developmental opportunities a competitive total rewards package and the desire to have fun If you have the skills and qualifications as we have described above we want to hear from you <br >Imprivata provides equal employment opportunities regardless of race religion age sex national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws <br >LIHybrid <br >LISF1<p>
Privacy Analyst
Company: Imprivata
Location: Tampa Bay, FL
Posted Dec 24, 2023
Imprivata is seeking a Privacy Analyst for a hybrid role in Waltham, MA; Austin, TX; or St. Petersburg, FL. The role involves accelerating customers' path to a successful patient privacy program using the Imprivata FairWarning solution. The ideal candidate will have excellent verbal and written skills, leadership, organizational, and time management skills. Familiarity with medical terminology, HIPAA, HITECH, GDPR regulations, and Imprivata solutions is a plus. The position offers a salary range of $50,000.00 to $65,000.00 and a top-notch work environment with developmental opportunities and competitive total rewards package.
Senior Customer Support Engineer - Mobile
Company: Imprivata
Location: Waltham
Posted Mar 10, 2024
Imprivata is seeking a Senior Customer Support Engineer - Mobile for a hybrid role based in Waltham, MA; Austin, TX; or St. Petersburg, FL. The ideal candidate will have a Bachelor's degree in IT, 5+ years of Customer Support experience, and proficiency in troubleshooting iOS and Android devices. They should be familiar with Mobile Device Management solutions, Apple's Device Enrollment Program (DEP), and have excellent communication skills. The role involves providing expert-level technical assistance, diagnosing and resolving hardware/software issues, and collaborating with cross-functional teams. The total compensation range is $96,800.00 to $135,800.00.
Software Engineering Intern, Automation
Company: Imprivata
Location: Waltham
Posted Mar 10, 2024
<p><b>Description<b><br >Come join a winning team Here at Imprivata youll see a dedicated group of professionals who care about improving healthcare Our team thrives on collaboration and sharing ideas whether in a crossfunctional meeting or at one of our virtual teambuilding events <br >While were diverse in our backgrounds and skills we have much in common A passion for our mission A strong sense of integrity A belief that were making a positive impact and a commitment to having fun <br >We are seeking a <b>Software Engineering Intern Automation <b>to join our team for Summer 2024 This is a hybrid opportunity based out of our Waltham MA office <br ><b> Job Summary <b> <br >In this role you will be responsible for participating in a variety of challenging projects to evaluate new technologies in a dynamic and fastpaced environment You will have the opportunity to work with new and existing technologies <br ><b> Required Qualifications <b> <br ><p><ul><li> Experience with Python or Java with strong OOP principles<li> <li> Experience with UI development and testing<li> <li> In pursuit of a Bachelors or Masters Degree in Computer Science Computer Engineering or Electrical Engineering<li> <li> Experience with Windows Linux iOS or Android desirable<li> <ul><p><br ><b> Desired Qualifications <b> <br ><p><ul><li> Selfsufficient able to complete projects with little guidance<li> <li> Detail oriented able to multitask strong organizational skills<li> <li> Willingness to learn with a passion for programming<li> <li> Previous work experience preferred<li> <li> Strong written and verbal communication skills<li> <li> Ability to solve complex problems by thinking analytically and creatively<li> <ul><p><br >This position offers a total compensation range of $2400 to $2800 inclusive of base salary and variable compensation such as bonuses and incentives In addition more information about Imprivatas benefit offerings can be found here This range represents the high and low end of Imprivatas compensation range for this position Actual compensation will vary and may be above or below the range based on various factors such as a candidates location skills experience and qualifications <br >At Imprivata we have a topnotch work environment developmental opportunities a competitive total rewards package and the desire to have fun If you have the skills and qualifications as we have described above we want to hear from you <br >Imprivata provides equal employment opportunities regardless of race religion age sex national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws <br >LIHybrid LITC1<p>
Senior Security Questionnaire Specialist
Company: Imprivata
Location: Tampa Bay, FL
Posted Mar 14, 2024
<p><b>Description<b><br >Come join a winning team Here at Imprivata youll see a dedicated group of professionals who care about improving healthcare Our team thrives on collaboration and sharing ideas whether in a crossfunctional meeting or at one of our virtual teambuilding events <br >While were diverse in our backgrounds and skills we have much in common A passion for our mission A strong sense of integrity A belief that were making a positive impact and a commitment to having fun <br >We are seeking a <b>Senior Security Questionnaire Specialist<b> to join our team This is a hybrid opportunity based out of our Waltham MA or St Petersburg FL office <br ><b> Job Summary <b> <br >The Senior Security Questionnaire Specialist will support the RFx Team by assisting with the project management and completion of security questionnaires and any other requests for information related to information security and Imprivata solutions This position will work with and help project manage and complete all securityrisk assessments and questionnaires assist with RFPsRFIs and help update content within RFxproposal asset database Loopio The interested candidate should possess a background and aptitude in information security <br ><b> Duties and Responsibilities <b> <br ><p><ul><li> Project manage and complete responses securityrisk questionnaires including tracking all incoming requests identifying and assigning content response owners tracking progress and managing deadlines reviewing final documents with the Legal IT and Security teams and the Manager RFx Information Security amp Privacy and delivering final responses on time<li> <li> Help update and maintain RFxproposal content management tools and associated collateral this process involves collecting key questions and answers from submitted RFx responses prepping asset documentation for upload and working alongside subject matter experts<li> <li> Grow and maintain a working knowledge of Imprivata Imprivata solutions and RFx topics assigned to proactively support the quality and accuracy of standard RFx content and responses<li> <li> Actively contribute to the teams success by fully engaging in assigned roles as part of group projects or overall department initiatives<li> <li> Remain flexible to organizational needs and participate in special projects<li> <ul><p><br ><b> Required Qualifications <b> <br ><p><ul><li> Bachelors degree in Cybersecurity Computer Science Information Security Network Administration or other related major<li> <li> At least 3 years of similar work experience in information technologycybersecurity<li> <li> Proficient computer skills including Microsoft Office Suite Word PowerPoint and Excel<li> <li> Excellent written and verbal communication skills<li> <li> Selfdirected and able to work without supervision<li> <li> Energetic and eager to tackle new projects and ideas<li> <li> Ability to work well under pressure in a dynamic fastpaced environment<li> <li> A CISSP or equivalent certification is preferred<li> <ul><p><br >This position offers a total compensation range of $9880000 to $12180000 inclusive of base salary and variable compensation such as bonuses and incentives In addition more information about Imprivatas benefit offerings can be found here This range represents the high and low end of Imprivatas compensation range for this position Actual compensation will vary and may be above or below the range based on various factors such as a candidates location skills experience and qualifications <br >At Imprivata we have a topnotch work environment developmental opportunities a competitive total rewards package and the desire to have fun If you have the skills and qualifications as we have described above we want to hear from you <br >Imprivata provides equal employment opportunities regardless of race religion age sex national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws <br >LIHybrid LIML1<p>
Customer Success Manager II
Company: Imprivata
Location: Tampa Bay, FL
Posted Mar 12, 2024
<p><b>Description<b><br >Come join a winning team Here at Imprivata youll see a dedicated group of professionals who care about improving healthcare Our team thrives on collaboration and sharing ideas whether in a crossfunctional meeting or at one of our virtual teambuilding events <br >While were diverse in our backgrounds and skills we have much in common A passion for our mission A strong sense of integrity A belief that were making a positive impact and a commitment to having fun <br >We are seeking a <b>Customer Success Manager II<b> to join our team This is a hybrid opportunity based out of our Waltham MA Austin TX or St Petersburg FL office <br ><b> Job Summary <b> <br >Customer Success Manager II for the privileged access management specialty Is responsible for proactive engagement with our largest and most integral customers in the PAM product family The CSM II will guide the customer to optimal value realization for the solutions they have purchased from Imprivata while at the same time partnering with the customer on their business needs The CSM II is responsible for maintaining a portfolio of mid to top PAM customers focusing on key metric outcomes such as retention adoption satisfaction and to identify opportunities for crosssell and addons Ultimately you are responsible for ensuring a successful and healthy customer journey and building partnerships that provide lifelong customers It will be required that you work crossfunctionally within the organization in reaction to resolving customer satisfaction related issues as well as strategically deliver a signature experience for our customers ensuring full renewals and product expansion across privileged access management solution suite The CSM II is also responsible for maintaining a strong working relationship with internal customer success and renewals leadership and to provide the voice of the customer for their portfolio <br ><b> Duties and Responsibilities <b> <br ><p><ul><li> Establishes relationships and goals to accelerate specialty VPAMCPAMIPAM customer product adoption and identify opportunities for growth<li> <li> Maintains excellent knowledge of customer initiatives roadmaps upgrade plan success plans and open issues<li> <li> Partner with renewals to protect and grow ARR for their portfolio of the top segment of Imprivata privileged access customers<li> <li> Create and deliver EBRStrategic Business Reviews to uncover opportunities mitigating risk and showcasing the success of our partnership<li> <li> Monitor and effectively assess customer analytics including but not limited to engagement levels ontime renewals monthly active usage and NPS<li> <li> Develop execute and achieve customer plans to<li> <ul><li> Drive customer deployment expansion<li> <li> Drive satisfaction with owned products<li> <li> Achieve renewalARR targets<li> <li> Proactively monitor usage<li> <li> Identify and mitigate customer risk<li> <li> Own and resolve sentiment issues<li> <ul><li> Identify addon and cross sell opportunities within an account and work with renewals or sales for follow up<li> <li> Escalating customer needsissues crossdepartmentally and appropriately for both standard and key accounts<li> <li> Communicate voice of the customer feedback to upper management and other product teams to help drive strategic initiatives and program improvement<li> <li> Build relationships with key customer advocates that can act as a marketing channel through case studies speaking opportunities references etc<li> <li> Travel onsite when needed up to 5 travel possible<li> <ul><p><br ><b> Required Qualifications <b> <br ><p><ul><li> Bachelors degree in business or related discipline preferred<li> <li> 23 years + experience in Customer Success Management or similar roles working directly with enterprise clients preferably healthcare organizations<li> <li> Selfstarter with demonstrated track record of driving customer success and aligning complex customer solutions at the executive and department levels<li> <li> Experience engaging with C level executives and ability to take feedback from all levels<li> <li> Salesforce Gainsight MS office experience<li> <li> Ability to understand high level technical aspects of the product provide business and technical solutions to help customers optimize use of solution and identification of technical escalation points<li> <li> Excellent problemsolving skills and ability to navigate challenging situations in a professional manner<li> <li> Excellent organizational skills including the ability to prioritize and multitask activities across many customers at once<li> <li> Outstanding crossfunctional collaboration skills to bring key Imprivata functional areas together in order to solve customer requirements<li> <li> Superior communications skills presentation written and verbal and demonstrated ability to communicatepresent effectively at all levels of the organization including executive level<li> <ul><p><br ><b> Desired Qualifications <b> <br ><p><ul><li> Experience with cybersecurity access management<li> <li> Experience evaluating data driven process and outcomes<li> <li> Experience in Healthcare Gaming Manufacturing<li> <ul><p><br >This position offers a total compensation range of $6980000 to $10800000 inclusive of base salary and variable compensation such as bonuses and incentives In addition more information about Imprivatas benefit offerings can be found here This range represents the high and low end of Imprivatas compensation range for this position Actual compensation will vary and may be above or below the range based on various factors such as a candidates location skills experience and qualifications <br >At Imprivata we have a topnotch work environment developmental opportunities a competitive total rewards package and the desire to have fun If you have the skills and qualifications as we have described above we want to hear from you <br >Imprivata provides equal employment opportunities regardless of race religion age sex national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws <br >LIHybrid LIML1<p>
Sales Development Representative
Company: Imprivata
Location: Waltham
Posted Mar 15, 2024
<p><b>Description<b><br >Come join a winning team Here at Imprivata youll see a dedicated group of professionals who care about improving healthcare Our team thrives on collaboration and sharing ideas whether in a crossfunctional meeting or at one of our virtual teambuilding events <br >While were diverse in our backgrounds and skills we have much in common A passion for our mission A strong sense of integrity A belief that were making a positive impact and a commitment to having fun <br >We are seeking a <b> Sales Development Representative <b> to join our team This is a hybrid opportunity out of our Waltham MA office <br ><b> Job Summary <b> <br >The Sales Development Representative SDR will focus on outbound sales activities that lead to the creation of sales qualified leads SQL for our sales organization The SDR will be aggressive and hungry to identify and develop new SQLs that impacts the profitable growth of Imprivata revenue They will need to be motivated to learn in a very fastpaced environment This is accomplished through partnering with sales leadership sales representatives product management and marketing to generate outbound activity that leads to the demand for security solutions Activities include target account prospecting inbound lead qualification and outbound campaign marketing The SDR will be instrumental in driving Imprivatas revenue growth in both healthcare and commercial segments Activities include creating strategies and coordination with RSM ISRs target prospecting high call volume inbound lead qualification and post event follow up <br ><b> Duties and Responsibilities <b> <br ><p><ul><li> Qualify inbound lead including inbound calls online chats and last interesting moments against established criteria for existing and defined assigned accounts <li> <li> Conduct outbound calling to defined assigned RSMs ISR accounts to identify new addon and expansion opportunities <li> <li> Track and manage prospecting qualification and nurture activities in the companys CRM SFDC including contact records management and activity recording <li> <li> Act as the front line knowledge and communication of Imprivata security solutions Work closely with Sales Marketing Product Management and Product Marketing <li> <li> Utilizing SFDC maintain level of metrics to meet activity goals call volume email campaigns product etc <li> <li> Handle leads in a timely manner within SLA commitments <li> <li> Identify expansion opportunities within defined assigned accounts and pass SQL to ISR or RSM <li> <ul><p><br ><b> Required Qualifications <b> <br ><p><ul><li> Bachelors degree desired <li> <li> Two to five years of B2B prospecting closing experience preferably in healthcare IT security <li> <li> Ability to work in a team selling model <li> <li> Strong time management organization and decision making skills are critical Flexibility adaptability and self motivation are essential a whatever ittakes mentality is required <li> <li> Able to perform prospect and account research to prepare for calls <li> <li> Discipline to maintain high call volume <li> <li> Experience with SFDC preferred <li> <li> Ability to work in office 2 to 3 days a week <li> <ul><p><br >This position offers a salary range of $7000000 to 8500000 inclusive of variable compensation such as bonuses and incentives In addition more information about Imprivatas benefit offerings can be found here This salary range represents the high and low end of Imprivatas salary range for this position Actual salaries will vary and may be above or below the range based on various factors such as a candidates location skills experience and qualifications <br >At Imprivata we have a topnotch work environment developmental opportunities a competitive total rewards package and the desire to have fun If you have the skills and qualifications as we have described above we want to hear from you <br >Imprivata provides equal employment opportunities regardless of race religion age sex national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws<br >LIHybrid LISF1<p>
Quality Engineer II
Company: Imprivata
Location: Tampa Bay, FL
Posted Mar 16, 2024
<p><b>Description<b><br >Come join a winning team Here at Imprivata youll see a dedicated group of professionals who care about improving healthcare Our team thrives on collaboration and sharing ideas whether in a crossfunctional meeting or at one of our virtual teambuilding events <br >While were diverse in our backgrounds and skills we have much in common A passion for our mission A strong sense of integrity A belief that were making a positive impact and a commitment to having fun <br >We are seeking a <strong>Quality Engineer II<strong> to join our team This is a hybrid opportunity based out of our St Petersburg FL office <br ><strong> Job Summary <strong> <br ><strong> The role of the Quality Engineer II is a diverse role that will enable you to work on an awardwinning market leading enterprise security and compliance product In this role you will be able to make major contributions to the Digital Identity Intelligence® products Responsibilities include assisting with requirements design and developing and running manual test scripts to ensure high quality products As part of the Product Engineering Team you will be empowered to enhance our customer service through product improvements <strong> <br ><strong> Duties and Responsibilities <strong> <br ><p><ul><li> Ensure the FairWarning platform is secure scalable and easy to use through a constantly growing set of quality tests <li> <li> Write correct and complete manual tests with limited guidance <li> <li> Consistently follow and contribute to stated best practices <li> <li> Full participant in the estimation process for new tasks <li> <li> A motivated individual contributor who learns quickly and makes steady progress towards working autonomously with some feedback from more senior engineers <li> <li> Participate in Product Release Management through attending daily scrum backlog grooming sprint planning and end of cycle meetings <li> <li> Execute basic to moderate SQL and Linux commands for navigating through data and systems <li> <li> Contribute to Continuous Integration Testing through the creation of new tests <li> <li> Support production customers on an as needed basis <li> <ul><p><br ><strong>Qualifications<strong> <br ><p><ul><li> Bachelors Degree in Computer Science related degree or equivalent work experience <li> <li> 2+ years of related experience in software development or product development environment with a successful testing andor analysis track record <li> <li> Know the concepts of Agile developmenttesting <li> <li> Ability to work in teambased setting with strong verbal and written communication skills <li> <li> Ability to write and modify test plans test cases and test scripts <li> <li> Strong teamwork skills but can also work quickly and independently <li> <li> Can perform many concurrent tasks <li> <li> Possess an exemplary work ethic <li> <li> Creative problem solver and analytical thinker with attention to detail <li> <li> Experience with SQL <li> <li> Experience with Linux commands <li> <li> Experience with API testing Postman or similar tools preferred <li> <li> Experience with SSH preferred <li> <li> Web application experience preferred <li> <ul><p><br >This position offers a s alary range of $ 748 0000 to $12680000 inclusive of variable compensation such as bonuses and incentives In addition more information about Impri vatas benefi t offerings can be found here This salary rang e rep resen t s the high and lo w end of Imprivatas salary range for this position <br >Actual salaries will vary and may be above or below the range ba sed o n various facto r s such as a candidates location skills experience and qualifications <br >At Imprivata we have a topnotch work environment developmental opportunities a competitive total rewards package and the desire to have fun If you have the skills and qualifications as we have described above we want to hear from you <br >Imprivata provides equal employment opportunities regardless of race religion age sex national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws <br >LIRemote LISF1<p>
Software Engineering Intern, R&D
Company: Imprivata
Location: Waltham
Posted Mar 10, 2024
<p><b>Description<b><br >Come join a winning team Here at Imprivata youll see a dedicated group of professionals who care about improving healthcare Our team thrives on collaboration and sharing ideas whether in a crossfunctional meeting or at one of our virtual teambuilding events <br >While were diverse in our backgrounds and skills we have much in common A passion for our mission A strong sense of integrity A belief that were making a positive impact and a commitment to having fun <br >We are seeking a <b>Software Engineering Intern RampD <b>to join our team for Summer 2024 This is a hybrid opportunity based out of our Waltham MA office <br ><b> Job Summary <b> <br >In this role you will be responsible for participating in a variety of challenging projects to evaluate new technologies in a dynamic and fastpaced environment You will have the opportunity to work with new and existing technologies <br ><b> Required Qualifications <b> <br ><p><ul><li> Experience with OO Software such as Java C++ Python<li> <li> Knowledge of development environments Web Development<li> <li> In pursuit of a Bachelors or Masters Degree in Computer Science Computer Engineering or Electrical Engineering<li> <li> Experience with Windows Linux MacOS iOS or Android desirable<li> <ul><p><br ><b> Desired Qualifications <b> <br ><p><ul><li> Selfsufficient able to complete projects with little guidance<li> <li> Detail oriented able to multitask strong organizational skills<li> <li> Willingness to learn with a passion for programming<li> <li> Previous work experience preferred<li> <li> Interests in cyber security and AI<li> <li> Interests in working with new technologies and technology innovation<li> <li> Strong written and verbal communication skills<li> <li> Ability to solve complex problems by thinking analytically and creatively<li> <ul><p><br >This position offers a total compensation range of $2400 to $2800 inclusive of base salary and variable compensation such as bonuses and incentives In addition more information about Imprivatas benefit offerings can be found here This range represents the high and low end of Imprivatas compensation range for this position Actual compensation will vary and may be above or below the range based on various factors such as a candidates location skills experience and qualifications <br >At Imprivata we have a topnotch work environment developmental opportunities a competitive total rewards package and the desire to have fun If you have the skills and qualifications as we have described above we want to hear from you <br >Imprivata provides equal employment opportunities regardless of race religion age sex national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws <br >LIHybrid LITC1<p>
Product Design Intern
Company: Imprivata
Location: Waltham
Posted Mar 10, 2024
Imprivata is seeking a Product Design Intern for Summer 2024. The role involves assisting in design deliverables, understanding product capabilities, collaborating with the design team, and conducting user research. The ideal candidate should be pursuing a relevant degree, have a portfolio, and possess skills in user interaction design, prototyping, and visual design. Imprivata offers a top-notch work environment, developmental opportunities, and a competitive rewards package.
Chief Products & Design Officer
Company: Imprivata
Location: Waltham
Posted Dec 09, 2023
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.LI-Hybrid Ability to present to variety of business stakeholders Excellent teamwork skills Proven ability to motivate, inspire, and influence cross-functional teams with professionalism and clarity At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. Support Business Development to assess partnerships, licensing, and M&A opportunities. The CPDO works across all organizations, specifically with Engineering, Sales, Business Development, Marketing, Customer Success, and Support. Duties and Responsibilities Spearhead product vision, strategy, and execution. Expertise in SaaS and cloud solutions required Demonstrate success with setting product vision, defining and launching products. Develop and grow a highly functioning team, leading best practices as well as manage the department and team plans by establishing clear goals Mentor personnel, constantly ensuring improvement in their professional skills Partner with Sales, Business Development and Product Marketing to identify target markets, evaluate market trends, product industry, and competition strategies Required Qualifications Bachelor's degree in engineering or in a related technical discipline; MBA preferred 15+ years' experience in high-ranking Product Management positions Deep cybersecurity experience, and knowledge of the tools and tactics used in cyberattacks Strong technical background, with a blend of analytical, creative, and strategic talents Domain expertise in healthcare and healthcare IT beneficial. Excellent written and verbal communication skills. Lead the transformation of product ideas from their most optimal stages into actionable concepts, timelines, and projects while maintaining a serious consideration of the financial implications, marketing needs, and the overall objectives of the business. Create, manage, and operate the processes that drive a scalable, differentiated, and competitive and appropriately integrated product portfolio to deliver the business's growth and success.
Customer Support Team Lead
Company: Imprivata
Location: Austin, TX
Posted Mar 17, 2024
Imprivata is seeking a Customer Support Team Lead for a hybrid role based in Waltham, MA, Austin, TX, or St. Petersburg, FL. The role involves overseeing a support team, triaging customer escalations, providing guidance, and ensuring high customer satisfaction. The ideal candidate should have recognized leadership skills, strong problem-solving abilities, excellent communication skills, and expertise in using support tools. A Bachelor's degree in Computer Science or equivalent work experience is required, along with 5+ years of customer-facing technical support experience. The position offers a salary range of $100,800.00 to $127,800.00, and Imprivata provides a top-notch work environment, developmental opportunities, and a competitive total rewards package.