Jobs at Imprivata
Imprivata is a leading health‑IT security firm headquartered in Austin, Texas. Since 2009, the company has pioneered secure identity and access management solutions for hospitals and health systems, enabling single sign‑on, patient authentication, and secure messaging across clinical workflows. Its flagship products, Imprivata Authenticate and Imprivata Certify, are widely used by over 2,500 healthcare organizations worldwide.
Imprivata hires software engineers (backend, frontend, DevOps), product managers, security analysts, data scientists, UX designers, and sales & marketing professionals. Candidates can expect rigorous technical interviews that include coding challenges, system design discussions, and live pair‑programming sessions. The work culture emphasizes compliance with HIPAA and SOC 2, continuous learning, and cross‑functional collaboration on solutions that directly impact patient safety.
Job Transparency aggregates Imprivata’s real salary ranges from current employees, revealing average pay for each role and location. The platform also compiles employee reviews, providing insights into work‑life balance, management style, and growth opportunities. Armed with this data, job seekers can negotiate confidently and choose positions that match their compensation expectations.
Senior Financial Analyst
Company: Imprivata
Location: Waltham
Posted Oct 19, 2023
Imprivata is seeking a Senior Financial Analyst to join their team. The role provides structure, consolidation, and analysis of financial data, and requires experience in financial modeling, business analysis, and FP&A. The company offers a competitive total rewards package, developmental opportunities, and a top-notch work environment.
Manager, Deal Desk
Company: Imprivata
Location: Waltham
Posted Sep 22, 2023
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications. Partners, and internal stakeholders during the deal process. In addition, more information about Imprivata's benefit offerings can be found here . Duties and Responsibilities Responsible for the entire upfront deal cycle, including collaboration with Field and Renewal Sales, Legal, and Finance within the deal cycle to improve deal velocity, drive pricing discipline and increase transparency. The Manager will identify process gaps, help with solutioning the improvements, and facilitate training as needed. You will be responsible for leading the team that manages Deal Structuring, Discounting, Co-terming, and all aspects of the deal cycle. Manage a team of Deal Desk analysts Assist with complex contract negotiation and provide pricing options, deal construct alternatives and business analysis to help facilitate the deal process. You should have a proven success with customers and internal stakeholders (e.g., Sales, Finance, Legal, and Customer Success) to ensure that value is realized for the customer and commercial objectives are aligned with the growth of our business.
Solutions Engineer, Mobile
Company: Imprivata
Location: Remote
Posted Sep 16, 2023
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications. In addition, more information about Imprivata's benefit offerings can be found here . The Sales Engineer is also expected to operate in an advisory capacity and to collaborate with internal customers to bridge communication and knowledge gaps between the Sales Engineering team and other departments within Imprivata such as Product Management, Engineering, Professional Services, and Support. The Sales Engineer will provide best-practice consultation regarding assigned Imprivata Digital Identity solutions including system architecture, workflow diagrams, third party system integration, and solution implementation and deployment. in Computer Science Engineering, or a related technical discipline is desired 5+ years relevant sales engineering, consulting, or system integration experience with one or more vendors or Value-Added Resellers (VARs) in the healthcare IT industry Expertise in a broad range of applications and technologies including, but not limited to: Mobile Device Management Identity Management Solutions including Single Sign-on, Multi-Factor Authentication, Remote Access Enterprise-level cloud and SaaS-based software security technologies LDAP-based directory technologies such as Microsoft Active Directory Enterprise architecture Hands-on and relevant working experience with mobile device management solutions and enterprise mobility, BYOD , SaaS is an asset Hands-on and relevant working experience with SaaS-based software is desired Hands-on on relevant working experience with corporate iOS device management is desired Vertical market expertise within the carrier market Experience with Imprivata GroundControl a plus but not required Excellent and demonstrated presentation as well as and verbal and written communication skills are essential Experience staging and delivering technical demonstrations and proof of concept evaluations Experience supporting multiple sales/account teams Experience discussing, scoping, and estimating professional services Experience selling within healthcare is strongly desired Ability to work independently and collaboratively in a team environment Residence within the lower 48 states and within an hour's commute to an airport, servicing major commercial airlines, is highly preferred Ability to travel up to an average 50% of the time with variances week by week This position offers a salary range of $160,000.00 to $180,000.00 (inclusive of variable compensation such as bonuses and incentives). The ability to effectively engage with audiences via web conferencing facilities such as Zoom, Teams, and WebEx is essential. This salary range represents the high and lo w end of Imprivata's salary range for this position. If you have the skills and qualifications as we have described above, we want to hear from you!
Customer Support Representative (Contract Position)
Company: Imprivata
Location: Remote
Posted Oct 13, 2023
If you have the skills and qualifications as we have described above, we want to hear from you!Imprivata provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.LI-Remote The CSR responds to queries via phone, or email. In addition, the CSR will participate in an administrative and procedural capacity in various processes and projects within Imprivata Customer Support, as needed.Duties and ResponsibilitiesReceive incoming phone calls to Imprivata Customer Support from customers, partners and field service employees.Record pertinent contact information to our internal call tracking system.Assist callers as much as possible by filling their non-technical requests or resolving simple product issues by leveraging available resources such as the knowledge database, product documentation and other information sources to help solve problemsDocument communications with the caller and contact activity to our internal call tracking system.Work with the Imprivata Customer Support team and other teams within Imprivata to obtain the information to assist callers as needed.Provide administrative and procedural assistance on various customer related processes and projects, as needed.Empathize, advocate for, and maintain positive relationships with customersQualificationsHigh School diploma.1-3 years relevant business experience in a professional environment.Basic computer skills and experience with Microsoft Windows, Microsoft Office (Outlook, Word, Excel, and PowerPoint), and web-based applications.Excellent customer service skills.Organized, highly-motivated, self-directed, and able to work as part of a team.Ability to multi-task effectively.Good verbal and written communication skills.Ability to work in a fast-paced, exciting environment.Knowledge of basic computer troubleshooting skills an advantage.Full-time (40 hours per week)At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. This is a 3 month contract position.Job SummaryThe Customer Support Representative (CSR) is responsible for receiving incoming calls from customers, partners, and field service employees, collecting information about the calls, and directing the calls to the appropriate resource based on need. The CSR provides technical assistance and support for incoming queries and issues using existing knowledge articles and documentation. Hours are 9 am to 6 pm EST. While we're diverse in our backgrounds and skills, we have much in common. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.We are seeking a Customer Support Representative (Contract position) to join our team! A passion for our mission.
Implementation Engineer - IDG
Company: Imprivata
Location: Waltham
Posted Sep 24, 2023
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.LI-Remote At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. Actual salaries will vary and may be above or below the range based on various factors , such as a candidate's location, skills, experience, and qualifications. In addition, more information about Imprivata's benefit offerings can be found here . A basic understanding of Operating Systems Knowledge of common information technologies deployed with enterprise-class solutions including, but not limited to, networks, Microsoft Windows-based workstation platforms, wireless client devices, terminal servers, directory services, RDBMS servers, and automated software distribution software. Clinical healthcare IT experience a plus. Demonstrated success working in a team environment. Required Qualifications Hands-on experience either with the following technologies or equivalents: JavaScript Java Java BeanShell SQL Active Directory (knowledge of basic attributes, user and group management) Knowledge of Networking, TCP/IP protocols, DHCP, SMS, Active Directory, Certificate Authorities, Exchange and IIS as it pertains to server configuration and maintenance is a plus. Preferred BS in Computer Science or other technical discipline. Working knowledge of server administration and setup.
Customer Operations Consultant (Contract Position)
Company: Imprivata
Location: Waltham
Posted Oct 17, 2023
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Collaborate cross-functionally with Sales, Finance, and Legal teams to ensure alignment and maximize revenue opportunities. Create and update documentation, including playbooks and best practices, to ensure consistent and effective execution of the renewal process. Utilize data analysis and historical trends to forecast renewals and provide accurate revenue projections, contributing to effective pipeline management and overall business plannin Capture, maintain, and disseminate accurate and relevant information using Salesforce.com Qualifications Bachelor's degree in Business or an equivalent combination of education and experience 7+ years of experience in renewing SaaS solutions, sales operations, or customer success roles, with a strong understanding of the renewal process and customer lifecycle in the SaaS industry Proficiency in Microsoft Excel for data analysis and manipulation, as well as experience working with CRM systems (Salesforce.com) and Business Intelligence solutions (Tableau) Proven track record of meeting performance targets and achieving results in a fast-paced environment Excellent oral, written, and presentation skills to effectively communicate insights and recommendations Strong time management, organizational, and decision-making skills to prioritize tasks and meet deadlines Ability to work independently as well as collaboratively in a team environment, fostering cross-functional relationships Demonstrated passion for problem-solving, adaptability to ambiguity, and a creative mindset to find innovative solutions Motivated to succeed and contribute to the growth of an exciting, fast-paced SaaS company At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. We value a positive and fun work environment that fosters personal, financial, and career growth. Duties and Responsibilities Support Renewals and Customer Success with exceeding monthly/quarterly financial targets Analyze data, identify trends, and provide actionable insights to enhance retention rates Optimize renewal processes, identify bottlenecks, and implement improvements to drive operational efficiency Conduct in-depth customer retention analysis, identify factors influencing churn, and collaborate with the Customer Success team to develop strategies for improving retention rates Develop and maintain reports and dashboards to track key performance indicators (KPIs) and present findings and recommendations to stakeholders. If you have the skills and qualifications as we have described above, we want to hear from you! Collaborating with Sales, Finance, and Customer Success teams, you will ensure the smooth execution of renewals and contribute to organizational objectives. If you are enthusiastic about driving customer success and contributing to a fast-paced SaaS company, we would love to have you on board. Through data analysis and strategic recommendations, you will play a vital role in shaping the success of our renewals and customer success functions, ultimately contributing to the growth and profitability of our organization.
Senior Product Manager
Company: Imprivata
Location: Waltham
Posted Oct 18, 2023
Imprivata is seeking a Senior Product Manager to join their team in Waltham, MA. The role involves understanding customer needs, articulating requirements, prioritizing features, and collaborating with cross-functional teams. The ideal candidate should have 5+ years of product management experience, preferably in Enterprise IT, with a solid understanding of Microsoft Windows architecture, Azure, and Azure AD. Experience in Healthcare IT and working with third-party vendors is also required. The position offers a competitive salary range and benefits, with a focus on a top-notch work environment and developmental opportunities.
Senior Data Scientist
Company: Imprivata
Location: Waltham
Posted Oct 18, 2023
Imprivata is seeking a Senior Data Scientist for a hybrid or remote position in Waltham, MA, Austin, TX, St. Petersburg, FL, or Chicago, IL. The role involves building machine learning capabilities for Imprivata's Digital Identity Platform, working with sensitive data, and collaborating with cross-functional teams. The ideal candidate should have excellent problem-solving skills, strong Python and data science package experience, and 2-5 years of data science experience. The position offers a salary range of $121,800.00 to $149,800.00 and a positive work environment with developmental opportunities and competitive benefits.
Director, Customer Operations
Company: Imprivata
Location: Waltham
Posted Sep 22, 2023
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications. Manage Key Performance Indicators (KPI's) for customer org across Customer Success, Renewals, Customer Support, and Service Delivery. Experience partnering with a C-level executive. In addition, more information about Imprivata's benefit offerings can be found here . 5+ years' experience with Services or customer facing organizations. Process improvement to drive improvement in KPIs. This organization includes our Customer Success, Renewals, Customer Support, Managed and Professional Services groups. Partner with key leaders across the customer organization to drive key customer experience initiatives.
Chief Products & Design Officer
Company: Imprivata
Location: Waltham
Posted Sep 14, 2023
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.LI-Hybrid Support Business Development to assess partnerships, licensing, and M&A opportunities. Ability to present to variety of business stakeholders Excellent teamwork skills Proven ability to motivate, inspire, and influence cross-functional teams with professionalism and clarity At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. The CPDO works across all organizations, specifically with Engineering, Sales, Business Development, Marketing, Customer Success, and Support. Duties and Responsibilities Spearhead product vision, strategy, and execution. Expertise in SaaS and cloud solutions required Demonstrate success with setting product vision, defining and launching products. Develop and grow a highly functioning team, leading best practices as well as manage the department and team plans by establishing clear goals Mentor personnel, constantly ensuring improvement in their professional skills Partner with Sales, Business Development and Product Marketing to identify target markets, evaluate market trends, product industry, and competition strategies Required Qualifications Bachelor's degree in engineering or in a related technical discipline; MBA preferred 15+ years' experience in high-ranking Product Management positions Deep cybersecurity experience, and knowledge of the tools and tactics used in cyberattacks Strong technical background, with a blend of analytical, creative, and strategic talents Domain expertise in healthcare and healthcare IT beneficial. Excellent written and verbal communication skills. Lead the transformation of product ideas from their most optimal stages into actionable concepts, timelines, and projects while maintaining a serious consideration of the financial implications, marketing needs, and the overall objectives of the business. Create, manage, and operate the processes that drive a scalable, differentiated, and competitive and appropriately integrated product portfolio to deliver the business's growth and success.
Senior Manager, Financial Planning & Analysis
Company: Imprivata
Location: Waltham
Posted Sep 27, 2023
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications. Required Qualifications Bachelor's degree in business, Accounting or Finance. Advanced MS Excel skills is required. Perform ad hoc analysis as required. In addition, more information about Imprivata's benefit offerings can be found here . Minimum of 5-7 years in financial planning and analysis roles. Provide benchmarking data in assisting management with strategic decisions. Experience in software company and/or PE backed company is desirable but not required.
Project Manager I
Company: Imprivata
Location: Waltham
Posted Sep 13, 2023
Imprivata is seeking a Project Manager I for a hybrid role based in Waltham, MA. The ideal candidate will have 3+ years of software industry experience, 2+ years in healthcare software implementation, and a Bachelor's degree. Key responsibilities include managing project delivery, coordinating teams, and maintaining client relationships. The role requires up to 20% travel and offers a salary range of $70,000.00 to $85,000.00. Imprivata values a positive work environment, professional development, and a competitive rewards package.