Jobs at Nationwide Insurance
693,174 open positions
Nationwide Insurance, a global leader in insurance and financial services, has expanded its tech footprint by building data‑driven platforms that power underwriting, claims automation, and customer engagement. The company leverages cloud infrastructure, AI modeling, and cybersecurity solutions to streamline operations and deliver personalized experiences.
Tech talent at Nationwide spans software engineering, data science, DevOps, product management, and cybersecurity roles. Candidates can expect rigorous coding challenges, collaborative sprint cycles, and access to cutting‑edge tools such as AWS, Docker, and TensorFlow. The organization emphasizes continuous learning and cross‑functional teamwork.
Using Job Transparency, job seekers see real salary ranges, employee ratings, and interview insights for each Nationwide opening. This data lets candidates benchmark offers, negotiate confidently, and gauge company culture before applying.
Head of Platform
Company: New York Life Insurance Company
Location: New York City, NY
Posted Mar 15, 2024
<p><b>Location Designation<b> Hybrid 3 days per week <p> <p>When you join New York Life youre joining a company that values career development collaboration innovation and inclusiveness We want employees to feel proud about being part of a company that is committed to doing the right thing Youll have the opportunity to grow your career while developing personally and professionally through various resources and programs New York Life is a relationshipbased company and appreciates how both virtual and inperson interactions support our culture <p> <p><b>This position is hybrid Tuesday Thursday in the New York Office and Monday and Friday work from home<b> <p> <p>Launched in 2012 New York Life Ventures NYLV is a leading corporate venture capital business based in New York We explore new frontiers partner with startups make venture investments both directly and into venture capital funds all while deeply impacting the pace of innovation and competitive advantage for New York Life We have produced top performance and industry leading levels of testing and adoption of startup technology partnerships Our team values curiosity collaboration shared responsibility growth mindsets empathy generosity focus and living a balanced life <p> <p>Reporting to the Head of NYL Ventures you will play a critical role at the center of our team supporting our three main functions Investments Startup Business Development Innovation Services as well as our large and growing community of startups and partners An integral member of the Senior Leadership team you will have responsibility for advancing key strategic initiatives You will be an active cultivator of the NYL Ventures community in support of the overarching mission of NYLV <p> <p>With direct oversight over project execution administration communications and community you will serve as a central hub of information relating to our operations goals and results This role requires attention to detail stellar communication skills a marketing orientation and a relentlessly positive attitude You will thrive in a dynamic teamoriented environment and draw energy from operating proactively to keep the group humming and growing Strong candidates are organized process oriented and excel at plan development and execution Creativity resourcefulness and followthrough are also critical to success <p> <p><b>Responsibilities<b> <p> <ul><li>Provide operational support to the Head of NYLV including oversight and project management of key departmental initiatives often with cross functional teams<li> <li>Collaboratively manage NYLVs communications and community strategy including all internal and external communications PR planning and execution of events digital asset management social media management and team building<li> <li>Organize and manage the strategic planning process with the NYLV senior leadership team by collaboratively working to establish communicate and track ongoing goals and metrics<li> <li>Manage reporting and metric tracking for NYLV including data management and analysis presentation development storytelling and the creationdissemination of collateral to key stakeholders<li> <li>Manage ad hoc daytoday projects and operational demands closely interfacing with the NYLV staff NYL businesscontrol colleagues and external partners<li> <li>Recommend agendas and shepherd execution of immediate nextsteps and deliverables<li> <ul><p><b>Who You Are<b> <p> <ul><li>You are detailed oriented with a strategic mind<li> <li>You can reprioritize quickly and adapt to changing scenarios<li> <li>You are a curious learner with a commitment to continuous improvement<li> <li>You are openminded and comfortable challenging your beliefs<li> <li>You are proactive with a bias for action in pursuit of progress on departmental goals<li> <li>You love working with others to be part of something that is bigger than yourself<li> <li>You are positive and optimistic<li> <li>You are confident humble and presume positive intent<li> <li>You are independent and selfaware<li> <li>You value balance and wellness<li> <li>You are honest and reliable<li> <li>You dont take yourself too seriously<li> <ul><p><b>Requirements<b> <p> <ul><li>510 years of relevant experience<li> <li>Proven execution of projects from inception to completion with high attention to detail<li> <li>Excellent executive level communication skills oral and written<li> <li>Strong presentation development and execution skills including powerpoint<li> <li>Strong interest and understanding of corporate venture capital innovation technology and the startup ecosystem<li> <li>Relationship oriented with a proven ability to cultivate a diverse network<li> <li>Technologically fluent and curious Bonus Data management data modeling andor design<li> <li>Team player with the ability to be independently accountable and collectively proud<li> <li>Confident operating within varying degrees of ambiguity in a fastpaced environment<li> <li>Previous Chief of Staff or Head of Platform experience a plus<li> <li>Bachelors degree from accredited college or university<li> <ul><p><b>This position is hybrid Tuesday Thursday in the New York Office and Monday and Friday work from home<b> <p> <p>LIVL1 <p> <p>LIHYBRID <p> <p><b>Salary range<b> $135000$200000 <p> <p><b>Overtime eligible<b> Exempt <p> <p><b>Discretionary bonus eligible<b> Yes <p> <p><b>Sales bonus eligible<b> No <p> <p>Click here to learn more about our benefits Starting salary is dependent upon several factors including previous work experience specific industry experience andor skills required <p> <p>Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the Foundation Were proud that due to our mutuality we operate in the best interests of our policy owners We invite you to bring your talents to New York Life so we can continue to help families and businesses Be Good At Life To learn more please visit LinkedIn our Newsroom and the Careers page of wwwNewYorkLifecom <p> <p>Job Requisition ID 90034<p>
Administrative Assistant
Company: EPIC Insurance Brokers & Consultants
Location: Remote
Posted Mar 15, 2024
<p>Treloar amp Heisel is looking for an in office Administrative Assistant The hours are Monday Friday 830am 500pm with an hourly rate of $1763<p> <p><strong>ROLES AND RESPONSIBILITIES<strong><br > Answer telephone screen and direct calls <br > Take and relay messages<br > Greet persons entering organization<br > Direct persons to correct destination<br > Ensure knowledge of staff movements in and out of organization<br > Monitor visitor access and maintain security awareness<br > Maintain electronic guest login system<br > Provide general administrative and clerical support<br > Prepare correspondence and documents<br > Control inventory relevant to reception area<br > Process outgoing mail and overnight shipments through various carriers <br > Receive sort and deliver incoming mail and shipments for both Treloar amp Heisel buildings in cooperation with Administrative Coordinator<br > Create and distribute weekly reports for Agents pending business<br > Enter data on daily reports showing applications received send this report via email to Treloar amp Heisel employees<p> <p>ANY OTHER DUTIES AS ASSIGNED<p> <p><strong>QUALIFICATIONS AND EDUCATION REQUIREMENTS<strong><br >High School Diploma<br >Must be able to lift packages weighing up to 40lbs<p> <p><strong>PREFERRED SKILLS<strong><br > Professional demeanor<br > Experience with multiline phone systems<br > Ability to maintain confidentiality<br > Ability to multitask and balance demanding workload in a fastpaced environment<br > Computer knowledge ie Word Excel Outlook etc<p> <p>WHY JOIN US <p> <ul><li>15th Largest Broker in US<li> <li>Voted Best Place to Work in the Insurance Industry<li> <li>Awesome Benefits 401K matching Generous Time Off Policy Flexible Work Options Medical Dental Vision Pet Insurance Cancer Insurance Wellness Programs Employee Award Programs Trips<li> <ul><p><em>EPIC embraces diversity in all its various formswhether it be diversity of thought background race religion gender skills or experience We are committed to fostering a work community where every colleague feels welcomed valued respected and heard It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients An Equal OpportunityAffirmative Action Employer<em><p>
Senior Technical Product Manager
Company: Great American Insurance Group
Location: Cincinnati, OH
Posted Mar 14, 2024
<p><b>Be Here Be Great <b>Working for a leader in the insurance industry means opportunity for you Great American Insurance Groups member companies are subsidiaries of American Financial Group We combine a small company culture where your ideas will be heard with big company expertise to help you succeed With over 30 specialty and property and casualty operations there are always opportunities here to learn and grow <p> <p>At Great American we value diversity and recognize the benefits gained when people from different cultures backgrounds and experiences work collaboratively to achieve business results We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality Our goal is to create a workplace where all employees feel included empowered and enabled to perform at their best <p> <p>The Product Owner Digital Insured Experience will help transform Great American Insurance Groups digital experience for insureds and deliver on our core value to be a customer focused organization GAIG Great American Insurance Group also values the entrepreneurial spirit respect for others family integrity and accountability We can support and build value for our customers by consistently producing superior operating results This role will have an impact in the execution of the insured digital servicing experience As a product owner of the digital insured servicing experience you are datadriven and a force for the Voice of the Customer VOCVoice of the Insured VOI to execute delightful and harmonious experiences around the insured You will work closely with development teams and stakeholders around to execute work uncover opportunities while always thinking of new key data analytics opportunities and data harmony as well as consistently providing recommendations and thought leadership around product best practices You feel comfortable being empowered in your role and can work collaboratively and autonomously You are a great communicator and will update leadership on progress in concise informative communications <p> <p><strong>Essential Job Functions and Responsibilities<strong> <p> <ul><li>Responsible for leading a crossfunctional team to define a product vision and strategy product roadmap and requirements for success<li> <li>Leads collaboration with key stakeholders to define business objectives facilitate sprint activities and create and communicate requirements that translate business needs into strategic business and technology initiatives <ul><li>Ensures a customercentric and datadriven approach to identify and advocate for iterative deliverables with measurable outcomes<li> <li>Leads collaboration with key stakeholders on user adoption strategies and progress on product adoption<li> <li>Creates and maintains training materials as needed to assist in product adoption<li> <li>Leads monitoring usage assessing user data and identifying opportunities to increase usage and improve user experience<li> <li>Leads the creation and maintenance of an actionable and prioritized backlog<li> <li>Serves as the liaison between the product owner delivery team and key stakeholders<li> <li>Participates in or facilitates all agile ceremonies eg standups planning retro etc<li> <ul><li> <li>Instill Product Mindset with a balanced team approach <ul><li>Ability to breakdown complex problems into simple solutions focused on important customer needs<li> <li>Focus on datadriven approaches to solving problems and validate solutions<li> <ul><li> <li>Develops and maintains strong relationships across the business<li> <li>Coaches mentors or pairs with other Product Managers<li> <li>May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection development and performance management for direct reports<li> <li>Performs other duties as assigned<li> <ul><p><strong>Job Requirements<strong> <p> <p><strong>Education Bachelors Degree or equivalent experience<strong> <p> <p><strong>Field of Study Information Technology Business or a related discipline<strong> <p> <p><strong>Experience Generally 5 or more years of related experience Demonstrated knowledge of and experience managing product development and development methodology ideally Extreme Programming Experience with Lean and UserCentered Design methodologies<strong> <p> <p><b>Business Unit<b> <p> <p>Business Technology <p> <p><b>Benefits <b> <p> <p>We offer competitive healthcare retirement and paid time off benefits for fulltime and parttime benefit eligible employees<p>
Commercial Lines Associate Account Manager
Company: World Insurance Associates LLC
Location: Other US Location
Posted Mar 15, 2024
<p><strong>Summary<strong><p> <p>World Insurance Associates is a unique insurance organization offering top products and services from major providers combined with attentive service from local agents<p> <p>Founded in 2011 World is one of the fastestgrowing insurance brokers in the US with over 2200 employees in over 260 offices across North America We specialize in personal and commercial insurance lines surety and bonding employee benefits financial and retirement services and human capital management solutions<p> <p>Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region<p> <p><b>Position Overview<b><p> <p>This position supports the Account Executive with responsibilities related to client management and retention<p> <p><b>Primary Responsibilities<b><p> <ul><li>Assist Account Executive in managing a book of Commercial Lines Property amp Casualty Insurance business ensuring all required tasks are completed accurately and ontime<li> <li>Growing client loyalty by building positive relationships and providing high levels of advocacy excellent service and professional communication<li> <li>Support in handling renewals service requests claims billing and new policies<li> <li>Maintain a thorough understanding of the markets and their appetites underwriting guidelines submitting and procedures<li> <li>Review all applications policies endorsements and audits for accuracy<li> <li>Complete lossclaim analysis and summaries<li> <li>Coordinate expiration list with department manager to obtain renewal business information<li> <ul><p><b>Qualifications<b><p> <ul><li>Two years minimum Commercial Lines Account Management or support experience required<li> <li>Property amp Casualty License required or agreement to obtain within 36 months of employment<li> <li>Valid drivers license and insurance required<li> <li>AppliedEPIC or similar agency management software experience preferred<li> <li>Possess strong administrative and computing skills including Microsoft Office Word Excel and Power Point<li> <li>Able to work independently and enjoy a high degree of interaction with team members<li> <li>Selfmotivated and driven Maintain a sense of urgency and ability to work with and meet deadlines<li> <li>Demonstrate effective written and verbal communication including the ability actively listen and problem solve with minimal assistance<li> <li>The ability to multi task prioritize work independently and use discretion surrounding sensitive information<li> <li>Ability to maintain a professional demeanor and positive attitude<li> <ul><p><b>Equal Employment Opportunity<b><p> <p>At World Insurance Associates WIA we celebrate and support our differences We know employing a team rich in diverse thoughts experiences and opinions allows our employees our products and our community to flourish WIA is honored to be an equal opportunity workplace We are dedicated to equal employment opportunities regardless of race color ancestry religion sex national orientation age citizenship marital status disability gender identity sexual orientation or Veteran status In addition WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of our business<p>
Senior Data Scientist
Company: Kin Insurance
Location: Chicago, IL
Posted Mar 15, 2024
<div> <p>The world has changed Why hasnt insurance<p> <p>Kins mission is to reimagine home insurance <strong datastringifytype=bold>For Every New Normal<strong> While other insurers struggle to handle a fastchanging world Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same<p> <p>Kin is proud to be a 4time recipient 20212024 of BuiltIn Chicagos Best Mid Sized Companies to work for and Forbes 2021 2022 amp 2023 Best Startup Employers in North America Simply put our people are what make us great and we need forwardthinking inspired gamechangers like you to join us in our mission<p> <div> <p><strong>So whats the role<strong><p> <p><span>At Kin we are modernizing and simplifying a 100yearold industry through the use of data amp technology The data science team at Kin is a centralized department supporting the rest of the organization including underwriting claims insurance product operations finance and marketing The <span><strong>Senior Data Scientist<strong><span> role will build machine learning and AI models to deliver value to all these business units and more We want to hire someone with a diverse methodological skill set who enjoys digging into data and using it to solve business problems whatever they may be Because we are building the team there is ample opportunity for creative freedom and flexibility<span><p> <p><strong>A day in the life could include <strong><p> <ul><li><span>Development of GLM and treebased models to predict profitability of each insured<span><li> <li><span>Working with data engineering amp business intelligence to develop modeling datasets and contributing to the buildout of these data models<span><li> <li><span>Build ensemble algorithms to predict customer retention amp conversion<span><li> <li><span>Automation of Kins direct mail strategy<span><li> <li><span>Creation of a lifetime value model to prioritize marketing by personproperty and marketing initiative<span><li> <li><span>Researching advanced AI techniques to advance the industry including building a computer vision model and developing state of the art NLP models to interpret documents and assist in claims handling<span><li> <li><span>Ideating Machine Learning use cases with business partners gathering requirements testing feasibility etc<span><li> <ul><p><strong>Ive got the skills but do I have the necessary ones<strong><p> <ul><li><span>Bachelors degree or Masters in Machine Learning Statistics Mathematics Computer Science Economics or a related field<span><li> <li><span>Masters PhD in a technical field preferred<span><li> <li><span>Experience developing GLMs amp treebased models<span><li> <li><span>Experience mentoring and providing technical oversight to ML teams<span><li> <li><span>57+ years working experience developing ML models<span><li> <li><span>Familiarity with tools used to develop and implement predictive models ie Domino Data Labs Sagemaker Docker etc<span><li> <li><span>Experience interfacing with business partners to define data science projects and solutions<span><li> <li><span>Must have experience in applied mathematics or statistics <span><li> <li><span>Experience in programming in Python and understanding of the software development life cycle<span><li> <li><span>Excellent communication skills both oral and written<span><li> <li><span>Familiarity with natural language processing models a plus<span><li> <li><span>Interest or experience in highly regulated and or startup environments<span><li> <li><span>Passion for telling stories with data<span><li> <ul><p><strong>Oh and dont worry weve got you covered <strong><p> <ul><li datastringifyindent=0 datastringifyborder=0>Medical Dental Vision Disability + Life Insurance<li> <li datastringifyindent=0 datastringifyborder=0>Flexible PTO policy<li> <li datastringifyindent=0 datastringifyborder=0>Remote work<li> <li datastringifyindent=0 datastringifyborder=0>Generous equity package<li> <li datastringifyindent=0 datastringifyborder=0>401K w company match<li> <li datastringifyindent=0 datastringifyborder=0>Parental leave<li> <li datastringifyindent=0 datastringifyborder=0>Continuing education + professional development<li> <li datastringifyindent=0 datastringifyborder=0>The excitement of joining a highgrowth Insurtech company and seeing your work make an impact<li> <ul><div><b><strong>About Kin<strong><b> <p><span>In an industry that hasnt budged in more than 100 years our technology transforms the user experience cuts inefficiencies that waste billions of consumer dollars and customizes coverage homeowners want We believe insurance was always meant to be a digital product were making that a reality <span><p> <p><span>Our approach to the industry makes us unique and the people at Kin help us excel Were a team of problem solvers collaborators builders and dreamers who are passionate about creating positive change in the lives of our customers and in our industry Kin is more than just our name its how we treat each other Thats one of the many reasons weve been recognized as a great place to work by Built In Forbes and Fast Company<span><p> <p><br ><b><strong>EEOC Statement<strong><b> <p><p><span>Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer We dont just accept difference we honor it nurture it and celebrate it We dont discriminate based on race religion color national origin gender including pregnancy childbirth or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics<span><p> <p><span>Kin encourages applications from all backgrounds communities and industries and are committed to having a team that is made up of diverse skills experiences and abilities<span><p> <p><br ><p><p><span>LI<span>Remote<span><span><p> <div>
Account Executive -Greyling
Company: EPIC Insurance Brokers & Consultants
Location: Atlanta, GA
Posted Mar 14, 2024
<p>Job Description Greyling Client Executive <br ><p> <p>Establish a team to lead due diligence efforts for clients pursuing acquisitions Activities will include<p> <p>Establish multiple levels of scope for MampA due diligence efforts Each level will require a corresponding scope of work fee levels report templates and schedule<br >Develop a team focused on working with the broker teams to deliver due diligence efforts<br >Develop a marketing strategy and pursue Private Equity companies investing in the AEC space<br >Provide this service to other EPIC teams operating in the AEC space<p> <p>Serve as a client executive with select clients<p> <p>Participate as a member of the Risk Management team supporting all efforts undertaken by the team including<p> <p>Prepare and deliver risk management services and training to clients firms<br >Participate in contract review services<br >Participate in claims support for existing clients<p> <p>Participate in marketing efforts including<br >Develop thought leadership materials<br >Participate in Webinars and other speaking engagements<br >Participate business development and pursuit of new clients<p> <p><strong>Requirements<strong><br >Graduate Degree in applicable field Law Degree is highly desirable<br >10 years working experience<br >Knowledge of the AEC industry<br >Ability and Interest to learn broking within a Specialist Brokerage environment<br >Ability and Interest to serve in a Producer capacity after developing broking skills<br >Broker Licensing<p> <p><strong>WHY JOIN US <strong><p> <ul><li>15th Largest Broker in US<li> <li>Voted Best Place to Work in the Insurance Industry<li> <li>Awesome Benefits 401K matching Generous Time Off Policy Flexible Work Options Medical Dental Vision Pet Insurance Cancer Insurance Wellness Programs Employee Award Programs Trips<li> <ul><p><em>EPIC embraces diversity in all its various formswhether it be diversity of thought background race religion gender skills or experience We are committed to fostering a work community where every colleague feels welcomed valued respected and heard It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients <em><p> <p><em>LISG1<em><p> <p><em>LI Hybrid<em><p> <p><br ><p>
Senior Pricing Actuary
Company: Central Insurance
Location: Columbus, OH
Posted Mar 14, 2024
<p>Location Remote or Hybrid Work ModelVan Wert or Dublin OH <p> <p>We are a team of employees who are passionate to deliver best inclass customer service and innovation in the industry Its because we put Integrity Relationships and Excellence in all aspects of our work <p> <p>Our employees have the opportunity to fully utilize their talents and bring their best self We believe that who you are is just as important as what you do <p> <p>If you are a problemsolver with a service first mentality and a passion for helping people come join our team <p> <p>As a<strong> Senior Pricing Actuary<strong> in Commercial Lines Department you will be instrumental in conducting thorough risk assessments refining pricing models and providing strategic insights all while leveraging datadriven approaches <p> <p><strong>How Youll Make an Impact<strong> <p> <ul><li>Ownership of rate level indications and the communication of results to Home Office and Regional personnel<li> <li>Prepare indepth analyses of statistical experience and communicate the results to Home Office and Regional personnel<li> <li>Collaborate with Actuarial leadership on pricing strategy<li> <li>Ownership of actuarial portions of rate filings including responding to questions raised by the various insurance departments<li> <li>Support the business by identifying building and owning special projects that proactively meet the needs of the parties involved<li> <li>Act as a liaison with Rate Committee including presenting actuarial pricing strategy evaluating rate proposals and advising on the impacts of actions being proposed<li> <li>Complete peer review as well as review of ActuarySr AnalystAnalyst work to ensure quality of work products<li> <li>Ownership of communication with Central leadership as well as external stakeholders and vendors<li> <li>Ownership of the programming and development of repeatable processes to manipulate and query data<li> <li>Shepherd the continuous improvement of Actuarial processes and procedures based on industry trends and best practices in collaboration with the Research and Development Actuarial team<li> <li>Ownership of any ad hoc projects as assigned<li> <li>Complete pricing and rate analysis as needed<li> <li>Train others on Actuarial tasks as needed<li> <li>Monitor Actuarial Department communications for opportunities to collaborate and drive consistency in actuarial work products<li> <ul><p><strong>What Youll Bring <strong> <p> <ul><li>ACASFCAS Designation<li> <li>Masters degree in Mathematics Actuarial science Statistics Analytics and 4 years of experience in an actuarial position or insurance pricing<li> <li>Or Bachelors degree in Mathematics Actuarial science Statistics Analytics and 6 years of experience in an actuarial position or insurance pricing<li> <li>Or 8 years of experience in in an actuarial position or insurance pricing<li> <li>Strong skills with programming languages such as Python SQL R SAS and VBA<li> <li>Possesses analytical and problemsolving skills<li> <li>Strong math skills Possesses multitasking and prioritization skills<li> <li>Ability to understand Central Insurances policies and processes<li> <li>Possesses excellent communication and presentation skills<li> <ul><p>It is the policy of Central that all recruiting hiring training compensation overtime job classification and assignment facilities promotions transfers employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race color age sex national origin ancestry religion marital status military status or disability The applicant should respond to questions on this application in a way that will not divulge such information LIRemote LIHybrid LICM1 <p> <p><strong>Other details<strong> <p> <ul><li> Job Family Actuarial<li> <ul><p>Apply Now<p>
Cybersecurity Compliance Manager
Company: Pie Insurance
Location: Remote
Posted Mar 15, 2024
Pie Insurance is seeking a Cybersecurity Compliance Manager to design and implement a risk-based cybersecurity strategy, collaborate with various teams, and manage audit-related needs. The role requires a bachelor's degree, 7+ years of cybersecurity experience, and relevant certifications. The company offers competitive compensation, equity, comprehensive benefits, and a flexible work environment. Pie Insurance is committed to diversity, equal opportunity, and fostering a collaborative culture.
Cyber Risk Specialist
Company: Corvus Insurance
Location: Remote
Posted Mar 14, 2024
<p>Were united by a mission to make the world a safer place Corvus Insurance uses novel data and artificial intelligencemachine learning to achieve better insights into commercial insurance risk Our software empowers brokers and policyholders to better predict and prevent complex claims through datadriven tools and Smart Commercial Insurance® policies This allows us to reduce or eliminate the impact of adverse events creating a safer world for everyone Drawing inspiration from the intelligent toolbuilding corvid family of birds we are a team of highflying collaborative builders Were excited to meet you Spread your wings and soar with us<p> <p><p> <p>The Corvus Risk Advisory team engages with businesses that purchase Corvuss Cyber or Tech EampO policy to help prevent cyber losses Corvus has found that policyholders that engage with our team and technology experience 20 lower frequency and cost of claims <p> <p><p> <p>This position will start in a fully remote setting but will likely transition to a hybrid schedule within the next year<p> <p><p> <p><strong>Responsibilities<strong><p> <ul><li> <p>Project manage the daily operations of our risk management services<p> <li> <li> <p>Hold calls with policyholders and brokers to discuss cyber risk management and incident response<p> <li> <li> <p>Respond timely to questions from policyholders related to risk management and cybersecurity<p> <li> <li> <p>Work with product engineering and claims to improve the policyholder experience in our tech<p> <li> <li> <p>Alert policyholders to vulnerabilities<p> <li> <li> <p>Proactively execute on risk management communications for policyholders<p> <li> <li> <p>Ensure high quality service delivery and customer satisfaction<p> <li> <li> <p>Ensure data integrity through monthly audits of risk management and outreach data<p> <li> <li> <p>Work within a customer service ticketing system<p> <li> <ul><p><p> <p><strong>What youll bring to the flock<strong><p> <ul><li> <p>2+ years of cybersecurity customer success experience or insurance sales<p> <li> <li> <p>Familiarity with insurance industry cyber preferred<p> <li> <li> <p>Bachelors degree preferred<p> <li> <li> <p>Highly organized superb attention to detail<p> <li> <li> <p>Ability to work in a fast paced environment <p> <li> <li> <p>Experience implementing customer success best practices<p> <li> <li> <p>Strong interpersonal skills supporting the need to build and maintain positive relationships with key stakeholders and customers<p> <li> <li> <p>Knowledge of cybersecurity andor incident response best practices<p> <li> <ul><p>Compensation Range $75K $95K<p>
Manager of Telephony Experience
Company: New York Life Insurance Company
Location: Tampa Bay, FL
Posted Mar 15, 2024
<p><b>Location Designation<b> Hybrid 3 days per week <p> <p>When you join New York Life youre joining a company that values career development collaboration innovation and inclusiveness We want employees to feel proud about being part of a company that is committed to doing the right thing Youll have the opportunity to grow your career while developing personally and professionally through various resources and programs New York Life is a relationshipbased company and appreciates how both virtual and inperson interactions support our culture <p> <p><b>This position primarily involves a hybrid work schedule working remotely Monday amp Friday on site Tuesday Wednesday and Thursday <b> <p> <p>A core element of the transformation for New York Life Directs business will be the design and development of endtoend digital solutions to drive revenue growth achieve efficiencies increase customer satisfaction and maintain relevancy as the pace of digitization accelerates The Voice team will work with key functional partners including SSC Enterprise Technology Direct Technology Marketing and Compliance to deliver bestinclass digital solutions to market <p> <p>We are seeking a Manager of the Telephony Experience group This individual will lead a team of analysts configurationadministration and testers to support the delivery of the roadmap for Direct telephony experience Responsibilities include supporting the Direct organization by identifying and delivering new capabilities on the digital roadmap developing KPIs to measure success and forming a strong understanding of current business processes to deliver future capabilities <p> <ul><li>Lead a team of technical resources who are responsible for administering and maintaining service center telephony platforms and experiences<li> <li>Support the organizations telephony roadmap through the analysis development and implementation of new and enhanced servicing functionality<li> <li>Manage andor support technically challenging projects and constantly ensure other stakeholders are included on various communications channels to provide opportunity for engagement<li> <li>Routinely anticipate stake holders needs and represent NYL Directs Insurance Operations with prioritization and sequencing of projects within the NYL Agile Framework<li> <li>Routinely collaborate with and assist multiple teams to overcome various technical challenges and time sensitive objectives associated with complex projects<li> <li>Monitor metrics and key business indicators necessary to measure the impact on the business operations system performance and customer experience<li> <li>Lead investigations and resolutions of telephony issues and serve as a technical liaison to other technology groups ensuring the issues are properly represented and being addressed<li> <li>Troubleshoot production issues of contact center technologies and systems that include Interactive Voice Response IVR Cisco Finesse Verint Workforce Optimization and various other contact center services in support of NYL Direct Insurance Operations<li> <li>Ability to make timely key decisions and judgement calls that will impact the overall success of an initiative and impact NYL Directs operations<li> <ul><p>Requirements <p> <ul><li>5+ years related technology experience required<li> <li>Life Insurance industry knowledge advanced coaching and people development skillset advanced analytical problemsolving skills <li> <li>Proven success in implementing voice technology solutions<li> <li>Preferred experience with Agile practices and methodologies<li> <li>Excellent understanding of development concepts and SDLC methodologies<li> <li>Demonstrated experience in working in major IVR technologies including DTMF and natural language Computer Telephony Integration voice recording and operational analytics<li> <li>Experience with voice technology tools like Nuance Cisco Finesse CUIC and Verint<li> <li>Experience with inbound and outbound dialers<li> <li>Experience with capabilities like courtesy call back<li> <li>Experience with composing IVR messaging<li> <ul><p><b>This position primarily involves a hybrid work schedule working remotely Monday amp Friday on site Tuesday Wednesday and Thursday <b> <p> <p><b>LIKH1 <b><p> <p>LIHYBRID <p> <p><b>Salary range<b> $72500$115000 <p> <p><b>Overtime eligible<b> Exempt <p> <p><b>Discretionary bonus eligible<b> Yes <p> <p><b>Sales bonus eligible<b> No <p> <p>Click here to learn more about our benefits Starting salary is dependent upon several factors including previous work experience specific industry experience andor skills required <p> <p>Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the Foundation Were proud that due to our mutuality we operate in the best interests of our policy owners We invite you to bring your talents to New York Life so we can continue to help families and businesses Be Good At Life To learn more please visit LinkedIn our Newsroom and the Careers page of wwwNewYorkLifecom <p> <p>Job Requisition ID 90057<p>
Customer Success Representative
Company: Honeycomb Insurance
Location: Chicago, IL
Posted Mar 15, 2024
<p>Honeycomb is a deeptech digital insurer focusing on multifamily property insurance a $34B market in the US alone Our core value proposition is delivering a differentiated longlasting customer and partner experience Our proprietary Artificial Intelligence technology enables us to do so while generating 4x YoY topline growth and unparalleled profit margins<p> <p>In contrast with the traditional insurance industry which relies primarily on costly manual labor Honeycomb already automated 60 of its underwriting processes achieving significantly better customer experience consistency and scalability and at the same time delivering extremely low and highly consistent loss ratios Honeycomb is expected to cross $100M in annual sales in Q1 2024 while maintaining its strong and highly sustainable growth<br > <p> <p><strong>What Youll Do<strong><p> <ul><li>Serve as a first point of contact by answering inbound calls email inquiries and chat<br >messages in the process establishing and maintaining effective relationships with<br >customers by providing the highest level of service experience<li> <li>Help gather additional information from agents required in obtaining a quote as well as<br >assists in making changes to existing open quotes<li> <li>Work towards resolving agentcustomer service and billing related inquiries and escalate<br >to relevant departments where needed<li> <li>Ensure that account notes are current complete and associated to the applicable<br >assets in the Customer Relationship Management CRM platform<li> <li>Consolidate and escalate product feedback based on customeragent suggestions as<br >well as your own observations<li> <li>Support internal processes such as agency appointments and producer login creations<li> <li>Advise customers agents on technology best practices<li> <li>Assist in other duties as requested<li> <ul><p><strong>Requirements<strong><p> <ul><li>At least 3 years experience in a similar role<li> <li>Adaptable to regular process changes and technology updates<li> <li>Strong typing skills and comfort with cloudbased systems including knowledge of CRM<br >tools and telephony<li> <li>Ability to solve problems analytically<li> <li>Capable of executing range of diverse tasks prioritizing and efficiently managing time<li> <li>Having the ability to meet assessment knowledge checks and application expectations<br >during training<li> <li>Excellent communication skills with the ability to actively listen empathize build trust<br >establish rapport and effectively deescalate customer issues<li> <li>Integrity commitment and drive to deliver a positive differentiated service that improves<br >our customers experience<li> <li>Knowledge of CRM tools such as Hubspot or Salesforce<li> <ul><p><strong>Benefit<strong><p> <ul><li>Health Benefits<li> <li>Employee options grant<li> <li>401K<li> <li>Flexible paid time off<li> <li>Paid national holidays<li> <ul>
Associate Data Analyst
Company: Concord Group Insurance
Location: Other US Location
Posted Mar 14, 2024
<p>The Associate Data Analyst position learns and performs the technical skills and procedures necessary to develop maintain and support data processes data assets and reporting solutions This includes training and development to build the foundational skills to further advance and increase responsibilities Work is performed under general supervision <p> <p><strong>Responsibilities<strong> <p> <ul><li>Review project assignments with management or other team members <li> <li>Consult with coworkers users and management to resolve problems and suggest alternatives<li> <li>Learn and apply the tools and techniques employed in daily department functions <li> <li>Develop an understanding of our data sources and data flows <li> <li>Learn and perform the function of building maintaining and documenting code used to transform aggregate and analyze data<li> <li>Learn and perform the function of creating data extracts and analyses to support data reporting functions and inquiries<li> <li>Learn and apply methods for assessing the quality of data sources used in the course of completing work<li> <li>Participate in peer reviews and other quality control measures <li> <li>Maintain punctual attendance according to an assigned work schedule at a Companyapproved work location<li> <li>Assist with other duties as assigned within the department or elsewhere upon request<li> <ul><p><strong>Requirements<strong> <p> <ul><li>Bachelors degree in mathematics statistics actuarial science data science or related field is required<li> <li>Completion of course work in databases or a programming language is required <li> <ul><ul><li>Aptitude for mathematics and data analysis <li> <li>Ability to learn and use tools effectively and learn development techniques as practiced acquired or adopted within the Division <li> <li>Ability to work with details analyze information and logically solve problems<li> <li>Ability to communicate effectively in oral and written form <li> <li>Demonstrate enthusiasm initiative and motivation <li> <li>Ability to organize and execute assigned work <li> <li>Ability to document concepts and skills learned for later reference <li> <li>Ability to work with others at all levels<li> <ul><p><strong>Benefits<strong> <p> <p>Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical vison dental life and disability insurance We offer a generous Paid Time Off Program that includes vacation personal sick time and holiday pay Invest in your future with our competitive 401k plan with company match <p> <p><strong>About Us<strong> <p> <p>As a leading regional provider of property and casualty insurance The Concord Group helps protect the families and small businesses that enable our communities to thrive Our positive work environment competitive benefits and rapid growth make The Concord Group a great place to build your career <p> <p>The Concord Group is an Equal Opportunity Employer The Concord Group participates in EVerify<p>