Customer Experience Jobs in USA

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Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Senior Manager - Partner Success

Company: Caribou

Location: USA

Posted Jan 22, 2025

Caribou is seeking an experienced Affiliate/Partner Manager with a strong background in high-growth technology-driven startups, preferably in finance, banking, insurance, or related industries. The role involves managing strategic partnerships, driving qualified prospects, and meeting or exceeding revenue goals for partners. The ideal candidate should have a Bachelor's degree, an MBA designation or in progress, and 8+ years of experience in Affiliate/Partner management. They should be a critical thinker, effective project manager, and have budget and forecasting experience. The role offers competitive compensation, equity options, robust wellness benefits, and professional development opportunities. The position can be based in the Caribou office in Denver, CO, or remotely from a state where Caribou operates, with a preference for Chicago, IL, Denver, CO, or San Francisco, CA markets.

Account Executive, New Restaurants (Mid-Market)

Company: OpenTable

Location: USA

Posted Jan 22, 2025

OpenTable, a leading hospitality company, is seeking a MidMarket Account Executive with 5+ years of remote sales experience. The role involves targeting, identifying, and selling OpenTable products to restaurants within an assigned territory. The candidate will conduct outbound prospecting, cultivate relationships, educate prospects, and generate business plans. The ideal candidate is data-driven, self-motivated, and skilled in communicating new points of view. OpenTable offers competitive compensation, benefits, and a flexible work environment.

Software Engineer II - Security

Company: Pinterest

Location: USA

Posted Jan 22, 2025

Pinterest's Security team is seeking a Software Engineer with a strong background in security practices. The role involves designing, developing, and maintaining security libraries and frameworks, collaborating with cross-functional teams, and contributing to incident response efforts. The ideal candidate should have proven experience in software development with a focus on security, strong software engineering skills, and proficiency in languages like Python and Java. Excellent problem-solving skills, an attacker mindset, and strong collaboration and communication skills are also required. Past experience in API and account security is a plus. The role requires in-person collaboration 12 times every 6 months and can be situated anywhere in the country.

Solution Architect - Viator API Implementation

Company: Tripadvisor

Location: USA

Posted Jan 22, 2025

Viator, a Tripadvisor company, is a leading global platform for tours and activities, offering over 300,000 experiences. They emphasize making memories through travel and provide industry-leading flexibility. Viator is seeking a Solution Architect to collaborate with partners, design end-to-end solutions using their APIs, and optimize performance. The ideal candidate should have 5+ years of experience in solution architecture, strong understanding of APIs, and experience with programming languages and API tools. The role offers competitive compensation, flexible work schedule, and various benefits like donation matching, tuition assistance, and travel perks.

Director - Sales

Company: Cribl

Location: USA

Posted Jan 22, 2025

Cribl is seeking a seasoned Enterprise Sales Leader with a minimum of 5 years of experience leading sales teams, a proven track record of overachievement, and expertise in navigating complex sales cycles. The role involves recruiting, developing, and leading a team of 57 Enterprise Sales Reps across the Midwest, building a sales team and future sales leaders, and developing a business plan to exceed sales goals. The successful candidate will manage and maintain the sales ecosystem, report to the Senior Director of Sales, and play a key role in developing the Go-To-Market strategy. The position offers a competitive salary, a generous benefits package, and a commission incentive plan.

Product Manager - Operations

Company: Canvas

Location: USA

Posted Jan 22, 2025

The job posting describes a Product Manager role for a tech company, focusing on leading a cross-functional team in developing AI-powered software for semiautomated modeling of CAD/BIM models from 3D scans. The role involves owning the product roadmap, driving key business results, and collaborating with the global 3D Operations team to improve their work and productivity. The ideal candidate should have 2+ years of PM experience, strong technical skills, excellent analytical skills, and outstanding communication abilities. Experience in architecture, CAD, BIM, 3D modeling, or 3D graphics is a plus.

Inside Sales Lead

Company: Canvas

Location: USA

Posted Jan 22, 2025

The job description outlines a role that involves managing and growing a team of sales professionals, developing sales strategies, collaborating with cross-functional teams, closing high-value leads, and maintaining the company's brand position. The ideal candidate should have extensive sales experience, preferably in the architecture, interior design, or construction sectors, and a strong understanding of programmatic selling. Proficiency in Hubspot CRM is required, and the candidate must be comfortable working in a fast-paced environment.

Sr. Director - Data Science

Company: Pinterest

Location: USA

Posted Jan 22, 2025

The Senior Director of Data Science in Monetization will lead a high-performing team to drive strategic data science initiatives, enhancing revenue generation capabilities. Key responsibilities include project oversight, prioritization of initiatives, and establishing KPIs. The role requires a Bachelor's degree in a relevant field, coaching and development experience, and domain knowledge in Ads and eCommerce. Familiarity with Pinterest is a plus.

Director of Strategic Accounts - Army

Company: Tanium

Location: USA

Posted Jan 22, 2025

The job posting is for a Director of Strategic Accounts (DSA) on the Federal team at Tanium, a leading provider of real-time, cloud-based endpoint management and security solutions. The role involves generating opportunities to position the Tanium platform within the Army, articulating its value to decision-makers, and managing complex sales cycles. The ideal candidate should have significant enterprise software sales experience, a strong team mentality, a proven track record of exceeding quota, and excellent communication and presentation skills. Tanium offers a competitive salary range, equity awards, and a generous benefits package.

Product Design Lead

Company: Canvas

Location: USA

Posted Jan 22, 2025

Canvas is seeking a Design Lead with 5+ years of experience in design and 2+ years in leadership. The role involves leading design efforts, hands-on product UX/UI design, building a design system, engaging with customers, driving UX research, managing a design team, and improving design processes. The ideal candidate should have a strong portfolio, excellent communication skills, and experience in UX/UI product design for mobile and web apps. Bonus points for experience in marketing design, 3D scanning, CAD/BIM, home improvement, construction, or interior design.

Strategic Accounts Manager

Company: EDB

Location: USA

Posted Jan 22, 2025

The role involves building and maintaining strong relationships with customers, identifying upselling and crossselling opportunities, monitoring sales trends, and developing strategic sales plans. The ideal candidate should have 10+ years of enterprise account management experience, expertise in crafting and evaluating business proposals, and a proven track record of growing enterprise account portfolios and achieving sales targets.

Principal Product Marketing Manager - Pricing and Packaging

Company: Dropbox

Location: USA

Posted Jan 22, 2025

The company is seeking a Senior Manager of Pricing and Packaging with 8+ years of experience in the technology industry. The role involves developing and implementing a cohesive company-level pricing and packaging strategy, driving revenue growth through innovative pricing models, leading customer research initiatives, and collaborating with cross-functional teams. The ideal candidate should have a strong understanding of pricing frameworks, advanced analytical skills, and the ability to incorporate customer research into monetization strategies.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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