Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

AI Solutions Engineer - Post Sales

Company: Weights & Biases

Location: USA

Posted Jan 22, 2025

Weights & Biases, a Series C company with $250M in funding, is hiring an AI Solutions Engineer Post Sales. The role involves working with top ML/GenAI teams globally, focusing on customer success and adoption post-sales. Responsibilities include mastering complex ML pipelines, serving as a trusted advisor, and providing customer feedback to influence product development. Requirements include 35 years of relevant experience, strong programming proficiency in Python, excellent communication skills, and experience with cloud platforms and Linux/Unix.

Senior Manager - Partner Success

Company: Caribou

Location: USA

Posted Jan 22, 2025

Caribou is seeking an experienced Affiliate/Partner Manager with a strong background in high-growth technology-driven startups, preferably in finance, banking, insurance, or related industries. The role involves managing strategic partnerships, driving qualified prospects, and meeting or exceeding revenue goals for partners. The ideal candidate should have a Bachelor's degree, an MBA designation or in progress, and 8+ years of experience in Affiliate/Partner management. They should be a critical thinker, effective project manager, and have budget and forecasting experience. The role offers competitive compensation, equity options, robust wellness benefits, and professional development opportunities. The position can be based in the Caribou office in Denver, CO, or remotely from a state where Caribou operates, with a preference for Chicago, IL, Denver, CO, or San Francisco, CA markets.

Product Manager - Operations

Company: Canvas

Location: USA

Posted Jan 22, 2025

The job posting describes a Product Manager role for a tech company, focusing on leading a cross-functional team in developing AI-powered software for semiautomated modeling of CAD/BIM models from 3D scans. The role involves owning the product roadmap, driving key business results, and collaborating with the global 3D Operations team to improve their work and productivity. The ideal candidate should have 2+ years of PM experience, strong technical skills, excellent analytical skills, and outstanding communication abilities. Experience in architecture, CAD, BIM, 3D modeling, or 3D graphics is a plus.

Analytics Engineer

Company: Rocket Money

Location: USA

Posted Jan 22, 2025

Rocket Money is seeking an experienced Analytics Engineer to join their team. The role involves working in interdisciplinary teams to deliver product features, enable product analytics, and experimentation through accurate and timely data modeling of customer data. The ideal candidate should have 4+ years of experience in the analytics stack, proficiency in SQL, and experience with SQL templating engines like DBT. They should be detail-oriented, organized, and comfortable working in a fast-paced environment. The role also involves partnering with analytics teams, business stakeholders, and engineers to deliver analytics solutions to business problems. Rocket Money offers competitive pay, health benefits, and unlimited PTO.

Reseller Channel Manager

Company: JumpCloud

Location: USA

Posted Jan 22, 2025

JumpCloud is seeking a seasoned professional with 56 years of experience in managing North American Channel Partners. The role involves building and maintaining relationships with current and prospective partners, generating pipeline and strategies for new customer acquisition, and designing and executing GTM plans with partners. The ideal candidate should have a proven track record in building revenue-generating partnerships, knowledge in security or other infrastructure SaaS products, and success in achieving revenue and growth targets. JumpCloud offers a comprehensive benefits package and a flexible paid time off policy. The company is committed to being Remote First, with its headquarters in the Denver-Boulder CO area.

Director of Partner Sales

Company: PosiGen

Location: USA

Posted Jan 22, 2025

PosiGen is seeking a Director of Partner Sales to lead the expansion and management of their solar contractor partner network. This strategic hybrid role requires proven B2B sales expertise and the ability to build and maintain strong long-term partnerships. The position can be remote but candidates located in the Northeast region are preferred. Essential job functions include leading a high-performing team, building and maintaining relationships with partners, developing strategic sales plans, and forecasting sales volumes. The ideal candidate will have exceptional communication skills, meticulous attention to detail, and proficiency in Excel. A Bachelor's degree in Sales, Marketing, Business, or a related field is preferred, along with a minimum of 2 years of experience in a sales-related role and 2+ years in the residential solar industry. The role involves regular speaking, listening, standing, walking, and occasionally lifting up to 40 pounds.

Director - Software Engineering

Company: Twilio

Location: USA

Posted Jan 22, 2025

Twilio is seeking a Director of Software Engineer for its Billing team. The role involves leading a team of engineers, collaborating with peers to develop technical strategies, and influencing the direction of the team. The ideal candidate should have extensive experience in large-scale distributed systems, understanding of architectural patterns, and a strong customer focus. Prior experience in the Billing domain is highly desirable. The role is remote but not eligible for hiring in certain areas. Twilio offers competitive pay, generous time-off, and various benefits.

Director of Accounting

Company: Weights & Biases

Location: USA

Posted Jan 22, 2025

Weights & Biases, a Series C company with $250M in funding, is seeking a Director of Accounting. The role involves leading financial leadership, accounting operations, treasury, controls, revenue recognition, contract management, financial reporting, and compliance. The Director will oversee various aspects of operational accounting, develop robust internal controls, and ensure compliance with regulatory requirements. They will also foster a culture of continuous improvement, build high-performing teams, and mentor staff members. The ideal candidate should have a minimum of 10+ years of experience in public accounting or multinational corporations, CPA and Big Four experience a plus, and strong analytical, communication, leadership, and management skills.

Senior Enterprise Account Executive

Company: Contentsquare

Location: USA

Posted Jan 22, 2025

Contentsquare, a global leader in experience analytics, is seeking a Sr Enterprise Account Executive to drive revenue and ensure long-term success in North America. The role involves managing the full sales cycle, promoting the company's value proposition, and establishing relationships with senior executives. The ideal candidate should have 7+ years of enterprise SaaS sales experience, an entrepreneurial spirit, and the ability to handle multiple opportunities simultaneously. Contentsquare offers a competitive salary, flexible work policies, and a range of benefits including career development, mentorship, and stock options.

Product Compliance Counsel

Company: Deputy

Location: USA

Posted Jan 22, 2025

Deputy, a SaaS workforce management company, is seeking a highly skilled Product Compliance Counsel to join their InHouse Legal Team. The role involves owning end-to-end compliance legal strategy, partnering cross-functionally, drafting and negotiating commercial agreements, creating compliance training programs, and staying updated on relevant laws. The ideal candidate should have a JD from an accredited US law school, minimum 4 years of legal experience, strong familiarity with US wage and hour laws, and experience negotiating business transactions. The company offers a competitive salary range, ownership in the company via Share Options, comprehensive health benefits, and a flexible remote-first work policy.

Regional Vice President - Commercial

Company: Grafana Labs

Location: USA

Posted Jan 22, 2025

Grafana Labs is seeking a Regional Vice President Commercial to lead a team of Regional Directors, driving revenue growth and talent acquisition. The RVP will be responsible for the region's success, reputation, and culture, and will partner with other GTM leaders to ensure alignment with North America and company goals. Key responsibilities include managing a team of 5 Regional Directors across the US, fostering a collaborative environment, traveling for deal creation and closure, and hiring, retaining, and developing team members. The ideal candidate will have 3+ years of SaaS Sales leadership, a track record of exceeding quotas, and experience leading product-led sales teams in a fast-paced, technical environment. The OTE compensation range for this role is $420,000 - $450,000, with benefits including equity and a bonus.

Executive Assistant

Company: Webflow

Location: USA

Posted Jan 22, 2025

Webflow is seeking a temporary full-time Executive Assistant for the CEO and CFO, running from March to November 2025. The role involves calendar and inbox management, meeting coordination, project event management, travel arrangements, information flow management, and stakeholder interaction. The successful candidate should have 4-6 years of experience supporting CEO and C-level executives, strong organizational skills, excellent communication abilities, tech-savviness, discretion, adaptability, and be a culture ambassador. Webflow offers competitive compensation, benefits, and a remote-first work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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