Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Financial Analyst – FP&A

Company: EDB

Location: USA

Posted Dec 11, 2024

The job posting is for a highly skilled and motivated Senior Financial Analyst to join the Financial Planning and Analysis (FPampA) team of a growing SaaS organization. The ideal candidate should have a strong background in financial analysis, deep experience with SaaS business models, and expertise in administering Workday Adaptive Planning. The role involves participating and leading aspects of annual budgeting and quarterly forecasting, developing and maintaining financial models, analyzing financial and operational metrics, and reporting and dashboarding. The candidate should also have experience with SaaS financial modeling, collaborating with cross-functional teams, and optimizing Adaptive Planning functionality.

Technical Support Engineer

Company: Truv

Location: USA

Posted Dec 11, 2024

Truv empowers financial firms to underwrite with confidence by providing a frictionless and secure infrastructure that connects financial institutions and background screeners to payroll providers. The company believes in creating a community where everyone belongs and thrives regardless of location. They are looking for a Technical Support Engineer to join and help build the best customer support experience.

Staff Machine Learning Engineer

Company: generalmotors

Location: USA

Posted Dec 11, 2024

The role of ML Engineer at GM is to drive the vision and execution of the Marketing Experimentation and Optimization Platform. The individual will collaborate with cross-functional teams, work closely with stakeholders, and develop platforms, tools, and democratized capabilities to optimize ROI. The candidate should have a Bachelor's degree in computer science, Data Science, or a related quantitative field, and 58+ years of experience in full-stack software development, machine learning, data science, or quantitative insights. The role is based remotely with the expectation of reporting to Atlanta, Austin, Detroit, Warren, or Mountain View three times a week.

Head of Product Design

Company: Close

Location: USA

Posted Dec 11, 2024

About Us is a bootstrapped, profitable, and 100 remote company of around 100 people with a focus on autonomy and impact. They are looking for a Head of Product Design to guide and shape their growing team, with a focus on designing web, desktop, and mobile apps and playing a key role in the development of new features. The company values transparency, honesty, and building successful relationships with coworkers and customers. They have a culture of asynchronous communication and collaboration, with a focus on deep work and autonomy.

Solutions Consultant - Health Insurance

Company: Gradient AI

Location: USA

Posted Dec 11, 2024

Gradient AI is a leading provider of AI solutions for the Group Health and PampC insurance industries. Their solutions improve loss ratios and profitability by predicting underwriting and claim risks with greater accuracy, reducing quote turnaround times and claim expenses through intelligent automation. The company's SaaS platform leverages a vast industry data lake, providing insurers with high-resolution, data-driven insights. Gradient AI has experienced strong growth and recently raised $56 million in Series C funding. They are looking for a Solutions Consultant to drive effective implementations of their predictive analytics AIML solutions for underwriting and claims health clients.

Senior Customer Success Manager

Company: Freshworks Inc

Location: USA

Posted Dec 11, 2024

Freshworks is a company that provides cloud-based software solutions for customer experience, CRM, and IT service management. They offer a suite of products including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company is recognized for its TrustRadius Top Rated Software ratings and G2 Best of Awards. As a Senior Customer Success Manager, you would work with large and strategic customers to help them realize the value of the software and drive customer success.

Associate Integration Engineer

Company: Protegrity

Location: USA

Posted Dec 11, 2024

Protegrity is seeking a passionate and talented Associate Integration Engineer to join their North America Field Delivery Team. This remote role involves data protection and privacy, with a focus on integration standardization and customer-centric solutions. The ideal candidate should have experience in cloud technology, DevOps, Scrum principles, and a strong understanding of data protection solutions.

Engineering Manager, Growth

Company: Gusto

Location: USA

Posted Dec 11, 2024

Gusto is a modern online people platform that helps small businesses take care of their teams. They offer full-service payroll, health insurance, 401ks, expert HR and team management tools. With offices in Denver, San Francisco, and New York, they serve over 300,000 businesses nationwide. The company is committed to building a collaborative and inclusive workplace. The role of Engineering Manager for the Payroll Onboarding Team involves empowering a team of engineers to make the flow simple and easy for companies new to Gusto. The team is tasked with leveraging technologies like OCR and AI to build a human-centric onboarding flow. The company offers a competitive cash compensation amount for this role, with final offer amounts determined by multiple factors.

Senior Software Engineer - Design Systems

Company: Webflow

Location: USA

Posted Dec 11, 2024

Webflow is seeking a Senior Software Engineer to build and maintain their internal design system, Spring, which powers the design language and guidelines for UI components, icons, accessibility, content, and interactions across multiple Webflow applications. The role offers a competitive cash compensation package, remote work opportunities, and a focus on improving efficiency, planning, and evangelizing Spring. The ideal candidate should have 5+ years of experience as a FEUI engineer and 12+ years with design systems, proficiency in advanced React and CSS patterns, and a proven track record of launching and driving design system adoption. The company values customer experience, heartfelt urgency, saying the hard thing with care, and making meaningful impact.

Sales Executive

Company: G-P

Location: USA

Posted Dec 11, 2024

Global Partners is a company that aims to break down barriers to global business and enable opportunities for everyone. They have a remote-first and diverse team worldwide, with a focus on innovation, personal growth, and recognition. They offer an industry-leading SaaS-based global employment platform that enables customers to expand into 180+ countries. The company values its employees and offers excellent benefits and perks. They are looking for a Sales Executive with 5+ years of experience in technology sales, data-related software, and cloud-based applications.

People Partner

Company: EDB

Location: USA

Posted Dec 11, 2024

The text describes a role in Benefits Administration, which involves managing and overseeing daily operations of employee benefits programs, enrolling new employees, managing the annual open enrollment cycle, and handling leave of absence processes. The role also includes maintaining compliance with regulations, preparing reports, updating benefit policies, serving as a point of contact for employee inquiries, providing education and resources, and managing vendor relationships. The candidate should have 35 years of experience in benefits administration and strong knowledge of regulations.

Head of Global Travel - Sales

Company: StackAdapt

Location: USA

Posted Dec 11, 2024

StackAdapt is a remote-first company looking for a sales professional with strong relationships in the travel industry and major advertising brands to drive revenue and activation across their travel advertising solutions. The role involves cross-functional collaboration, programmatic travel solutions sales, building travel playbooks, hiring and training a sales team, and more.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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