Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Staff Product Manager - Experimentation

Company: Pinterest

Location: USA

Posted Nov 18, 2024

The job posting is looking for an experienced Product Manager to lead experimentation at Pinterest. The role involves building a platform that meets diverse needs, making experimentation fast and easy, and promoting rigorous decision making.

Senior Manager - Benefits

Company: 1Password

Location: USA

Posted Nov 18, 2024

The job posting is for a Senior Manager Benefits role at 1Password, a company that values simplicity, honesty, and a human-centric approach. The role involves leading a team to design and administer benefits packages, as well as collaborating with other teams to ensure compliance with regulations. The company offers a range of benefits, including health and wellbeing, growth and future, and flexibility and community.

Client Support Specialist Level 1

Company: Cision

Location: USA

Posted Nov 18, 2024

Cision is a global leader in PR marketing and social media management technology and intelligence, empowering individuals to make an impact. The company values diversity, equity, and inclusion, and is committed to fostering an inclusive environment.

Senior Director - Professional Services

Company: Deputy

Location: USA

Posted Nov 18, 2024

Deputy is a global SaaS workforce management company seeking a Senior Director Professional Services to lead and manage pre and post-sale customer solutions implementations, delivery services, and partner management functions globally.

Director of Risk and Fraud

Company: Ottimate

Location: USA

Posted Nov 18, 2024

Ottimate is a company that values growth, customer focus, innovation, accountability, and communication. They are seeking a Director of Risk and Fraud to lead their fraud and payments risk program. The role requires experience in risk management or fraud prevention, strong knowledge of fraud detection tools, and leadership skills.

Talent Acquisition Specialist

Company: 3M

Location: USA

Posted Nov 18, 2024

The job description is for a Talent Acquisition Specialist at 3M, a company that values diversity and innovation. The role involves building external networks, conducting research, and collaborating with teams to drive talent acquisition. The company offers competitive pay and benefits, as well as programs to support employee wellbeing.

Software Engineer - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 18, 2024

The text describes a job opening at Airbnb for a software engineer to work on a chatbot product team. The role involves creating innovative user experiences, working with cross-functional teams, and contributing to the full development cycle. The company is committed to inclusion and diversity.

Head of GTM Finance

Company: Shippo

Location: USA

Posted Nov 18, 2024

Shippo is a shipping layer of the internet that aims to make merchants successful through world-class shipping solutions. The company is looking for a Head of GTM Finance to drive financial planning, forecasting, and strategic analysis. The role requires advanced financial modeling skills, strong analytical and problem-solving skills, and exceptional communication skills.

Global GTM Industry Lead - Retail

Company: Stripe

Location: USA

Posted Nov 18, 2024

The text describes Stripe's mission to increase the GDP of the internet and its focus on building expertise in key business verticals. It also highlights the role of the Global Retail Lead in shaping the company's growth strategy in the retail ecommerce and brickandmortar industry.

Board Liaison & Executive Assistant (Legal)

Company: Lime

Location: USA

Posted Nov 18, 2024

Lime is a shared electric vehicle company seeking an experienced Executive Assistant to support the CLO and CFO. The ideal candidate is highly organized, flexible, and adaptable, with strong communication skills and experience working with senior executives.

Growth Marketing Manager

Company: Nava

Location: USA

Posted Nov 18, 2024

Nava Benefits is a fast-growing benefits brokerage that aims to fix healthcare in America. They are looking for a growth marketing team member to drive user acquisition and engagement. The role involves developing and optimizing referral and partnership programs, analyzing data, and collaborating with teams.

Senior Manager - Performance Marketing

Company: Mercury

Location: USA

Posted Nov 18, 2024

Mercury is looking for a Performance Marketing leader to apply the same mix of rigorous thinking and innovation to Mercurys growth strategy. The role involves building upon the successful performance marketing program, leading a team of marketers, and working closely with product engineering, data science, and sales to achieve new user acquisition goals.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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