Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Drafter (Steel Joist & Deck Detailer/Checker) (Remote)

Company: Canam Steel Corporation

Location: USA

Posted Oct 02, 2024

The job description is for a Drafter Steel Joist amp Deck DetailerChecker at Canam Steel Corporation. The role involves preparing layout plans, bills of material, and checking accuracy. The job requires experience in steel drafting, strong communication skills, and ability to work with AutoCAD software.

Quadient Technical Lead

Company: Cognizant

Location: USA

Posted Oct 02, 2024

The job posting is for a Quadient Technical Lead position at Cognizant Digital Engineering. The company is seeking a highly qualified candidate with experience in developing and building high-performing scalable enterprise applications. The job involves designing customer communications and document processing workflows, developing and configuring Quadient Inspire applications, and troubleshooting issues related to document composition and output generation.

Graphic Designer

Company: Jacent Strategic Merchandising

Location: USA

Posted Oct 02, 2024

Jacent Strategic Merchandising is looking for a talented graphic designer to create visual representations for packaging and marketing materials. The ideal candidate will have expert knowledge of design software and be skilled in every step of the design process.

Data Quality Governance Techno Functional Consultant

Company: Cognizant

Location: USA

Posted Oct 02, 2024

Cognizant is a leading provider of information technology consulting and business process outsourcing services. They are seeking a highly experienced Principal Architect to join their team. The ideal candidate will have expertise in Java, Python, Rest API, Data Management, and other relevant technologies.

Senior/Staff Software Engineer - Backend

Company: Joincommonroom

Location: USA

Posted Oct 02, 2024

Common Room is a customer intelligence platform that helps companies understand their customers better. The company is looking for a talented engineer to join their team, who can work independently, collaborate with others, and have a passion for learning and growth. The company offers a competitive salary, equity ownership, and a range of benefits, including unlimited paid time off, paid company holidays, and a work-from-home policy.

Kronos Senior Functional Expert

Company: Cognizant

Location: USA

Posted Oct 02, 2024

Cognizant Technology Solutions is looking for a Kronos Senior Functional Expert Scheduling to join their team. The role requires experience with KronosUKG Workforce suite of products and excellent consultative and communication skills. The company offers a competitive salary, benefits, and opportunities for growth.

Account Manager

Company: Abbott Laboratories

Location: USA

Posted Oct 02, 2024

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The company has a portfolio of life-changing technologies and products, and its nutrition business develops science-based nutrition products for people of all ages. Abbott is a great place to work, with a company culture that values diversity, inclusion, and employee well-being.

Lead AWS Architect with Gen AI

Company: Cognizant

Location: USA

Posted Oct 02, 2024

Cognizant is seeking a highly experienced Principal Architect with 15 to 19 years of experience to join their team. The ideal candidate will have extensive technical skills in Generative AI and Amazon Code Whisperer AWS Bedrock image and text Amazon Comprehend Medical AWS Open Search Amazon Comprehend Amazon Sagemaker Amazon Document DB AWS Lambda Nodejs and Python. The company offers a competitive salary and benefits package.

Product Manager

Company: QCSS Health

Location: USA

Posted Oct 02, 2024

QCSS Health is seeking an experienced Product Manager to join their team. The ideal candidate will have a strong background in both product and healthcare industry. The company offers an exciting opportunity to support health care insurers and providers in improving health care outcomes for vulnerable populations.

Senior Customer Marketing Manager

Company: Spare Labs Inc.

Location: USA

Posted Oct 02, 2024

Spare is hiring a Senior Customer Marketing Manager to drive customer loyalty, retention, and advocacy through innovative marketing programs. The role involves crafting strategies to enhance customer experience, showcasing Spare's transformative value, and working cross-functionally with internal teams.

Customer Service Representative

Company: Maximus

Location: USA

Posted Oct 02, 2024

The job posting is for a Customer Service Representative position at Maximus, a company that provides equal employment opportunities to all qualified applicants. The job requires answering inquiries from consumers, facilitating the fulfillment of caller requests, and maintaining up-to-date knowledge of all programs and systems. The company offers a variety of benefits, including health insurance coverage, life and disability insurance, and paid holidays.

Arbitration Support Representative

Company: OPENLANE

Location: USA

Posted Oct 02, 2024

OPENLANE is seeking an Arbitration Support Representative with experience in the automotive field and customer service environment. The ideal candidate will have 2+ years of experience in arbitration support or a related field. The role involves investigating and resolving customer arbitration claims, utilizing analytics to identify trends, and collaborating with inspection and quality control teams.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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