Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

People Operations Partner (Human Resources)

Company: Brivo

Location: Washington DC

Posted Mar 22, 2024

The People Operations Partner is a crucial role responsible for fostering a positive work culture, driving efficiencies, and maintaining a fun environment. This position involves collaborating with the People Operations team to deliver HR services to management and employees in the Supply Chain and Customer Experience business units. Key responsibilities include cultivating positive work relationships, offering performance management guidance, addressing complex employee relations issues, and managing new hires and HR matters. The ideal candidate should have a Bachelor's degree in a related field, 5+ years of relevant HR experience, strong interpersonal and communication skills, and the ability to manage multiple tasks and projects effectively.

Commercial Space Enterprise Development- Business Development Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Mar 22, 2024

The Aerospace Corporation is seeking a Business Development Specialist for the position of Customer Support Account Manager to Civil Space Programs Business and Strategy Development. The role involves partnering with Direct Commercial Line of Business leadership, defining future value growth strategies, and leading the strategy, planning, development, pursuit, and capture of opportunities. The candidate will be responsible for maintaining and expanding customer relationships, understanding customer issues and requirements, and reporting on growth against strategic plan goals. The position requires a Bachelor's degree, at least 6 years of progressively responsible technical experience, and the ability to obtain and maintain a Secret security clearance.

Client Partner Associate

Company: 10Pearls

Location: Washington DC

Posted Mar 21, 2024

10Pearls is seeking a Client Partner Associate for their Tysons Corner, VA headquarters. The role involves prospecting, closing new business, building customer advocates, understanding client priorities, identifying new needs, and growing existing teams. The ideal candidate should have customer-facing experience in the technology industry, client account management skills, and strong communication abilities. 10Pearls offers a competitive compensation package, including health benefits, a 401(k) plan, flexible paid time off, and a diverse work environment.

Content Marketing Manager

Company: Altana AI

Location: Washington DC

Posted Mar 21, 2024

Altana is seeking a talented and creative Demand-Gen and B2B Content Marketing Manager to join their world-class marketing team. The ideal candidate will have 3-5 years of content experience, strong writing and storytelling skills, and a passion for innovation and technology. The role involves working closely with multiple teams to scale and amplify the Altana brand, developing content marketing strategies, and driving the creative process. Altana values collaboration, diversity, and personal development, and offers a dynamic, rapid growth environment with hybrid work flexibility.

Future Sales Professionals

Company: Appian Corporation

Location: Washington DC

Posted Mar 21, 2024

Appian is a software company that automates business processes, offering a wide range of growth opportunities and a supportive community. They are currently hiring Sales professionals across North America, including Sales Development Representatives, Senior Managers, Account Executives, Account Managers, Industry Leaders, Partner Development, Partner Sales, Partner Sales Manager, and Leadership roles. Appian values cross-functional collaboration, personal and professional growth, and selling outstanding products backed by an extraordinary company. They offer comprehensive training, mentorship, and tuition reimbursement. Appian is an equal opportunity employer committed to inclusivity and respect.

EMEA Channel Sales Manager, Federal (Remote - East Coast)

Company: Skydio

Location: Washington DC

Posted Mar 21, 2024

Skydio, a leading US drone company and world leader in autonomous flight, is seeking a highly motivated EMEA Channel Manager. The role involves strategic relationship management, developing growth initiatives, and building annual business plans. The ideal candidate should have knowledge of European & Middle East Government acquisition processes, experience in managing complex deals with national level government customers, and excellent interpersonal and presentation skills. The compensation range is $116,875 - 147,800 + commission.

Management Analyst - Type 1

Company: BryceTech

Location: Washington DC

Posted Mar 21, 2024

BryceTech is hiring an experienced Management Analyst to support the Department of Health & Human Services (HHS), Office of the Assistant Secretary for Preparedness and Response (ASPR), HHS-Coordination Operations and Response Element (H-CORE) Support Services. The role involves providing day-to-day support for a government Policy and Program office, supporting research and analysis, developing written products, and managing projects. The ideal candidate should have prior government service experience, excellent analytical skills, project management experience, and strong communication skills. BryceTech offers a comprehensive benefits package.

Payroll Analyst

Company: VERISIGN

Location: Washington DC

Posted Mar 21, 2024

Verisign is a trusted provider of internet infrastructure services, focusing on security, stability, and resiliency. The company offers a dynamic work environment with competitive benefits and career growth opportunities. The Payroll Analyst role involves preparing and processing biweekly payrolls, maintaining accurate records, and providing excellent customer service. The position requires 5+ years of payroll experience, proficiency in ADP/Vantage and Oracle software, and strong communication skills. The pay range is $60,100 - $81,300, with potential for bonuses and stock awards. Verisign is an equal opportunity employer.

Manager, Product Management

Company: Rapid7

Location: Washington DC

Posted Mar 22, 2024

Rapid7 is seeking a Product Management Manager for their Extended SOC (xSOC) Platform & Services. The role involves shaping a high-performing team, evolving product management practices, and creating a product-centric culture. The manager will guide the vision and strategy of the xSOC Platform and Services, lead cross-team collaboration, and make data-driven product decisions. They will also work with product leadership to develop content, messaging, and competitive positioning. The ideal candidate will have 3+ years of product leadership experience, 2+ years in team growth roles, and data fluency. They should be a team-minded leader, have a growth mindset, and be comfortable with ambiguity.

Staff Software Engineer - Distributed Data Systems

Company: Databricks

Location: Washington DC

Posted Mar 22, 2024

Databricks is a company dedicated to providing data and AI infrastructure, enabling teams to solve complex problems. They offer a comprehensive platform for deep data insights, improving businesses. The company is passionate about solving technical challenges and is committed to diversity and inclusion. They are looking for experienced software engineers to build next-generation distributed data storage and processing systems, with projects like Apache Spark, Data Plane Storage, Delta Lake, Delta Pipelines, and Performance Engineering.

Sr. Director, Technology - Architecture

Company: Sierra Space

Location: Washington DC

Posted Mar 21, 2024

Sierra Space, a leading aerospace company, is seeking a Sr Director Technology to drive technology roadmaps, collaborate with leaders, engage with customers, and lead a team for new product development. The role requires a Top Secret U.S. Security Clearance, advanced knowledge in business development, program management, and engineering, and strong communication skills. Preferred qualifications include a Master's degree, previous management experience, and a background in the aerospace and defense industry.

Senior Program Analyst

Company: BryceTech

Location: Washington DC

Posted Mar 21, 2024

<p><b>Company Description<b> <p><p>BryceTech has partnered with technology and RampD clients to deliver mission and business success for nearly 20 years Bryce combines core competencies in analytics and engineering with domain expertise Our teams help government agencies Fortune 500 firms and investors manage complex programs develop IT tools and forecast critical outcomes We offer clients proprietary researchbased models that enable evidencebased decisionmaking Bryce cultivates a culture of engagement and partnership with our clients BryceTech is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran<p> <p><b>Job Description<b> <p><p>BryceTech is seeking an experienced<strong> Senior Program Analyst <strong>to join our team and support our Federal Government Customer The Senior Program Anslyst will provide support to the Department of Health and Human Services DHHS Administration for Strategic Preparedness and Response ASPR Professional Technical and Medical Staffing Support Services to provide logistics management analytic and procurement staffing support services to HHSCoordination Operations and Response Element HCORE Support Services <p> <p>The Senior Program Analyst will have experience working with Senior Leadership and FederalCivilian Agencies and or Military Services Contract Place of Performance is customer site in Washington DC The position will report to the Public Health Division Manager<p> <p><strong>Primary Responsibilities<strong> <p> <ul><li>Coordinate with the HCORESPD operations leadership<li> <li>Facilitate the management oversight and coordination of federal COVID and as appropriate other public health response<li> <li>Support coordination efforts to maintain the skills and abilities to effectively collaborate with Interagency Intergovernmental Public Sector Private NonProfit and Private ForProfit partners and organizations<li> <li>Coordinate the monitoring tracking and situational awareness related operations for federally purchased medical countermeasures and other public health responses as applicable and review operations data to identify anomalies and work with partners to correct data<li> <li>Collaborate with crossHCORE ASPR and HHS teams to produce and analyze briefing products and data to help stakeholders and leadership understand the logistics and operations processes and status provide feedback and updates and support decisionmaking<li> <li>Support planning exercises and coordinate with the plans section responsible for planning all aspects of the United States Government pandemic preparedness and response to include vaccine therapeutics diagnostics and other medical countermeasure development manufacturing distribution storage administration treatment protocols and all associated actions<li> <li>Facilitate coordination across Services Interagency Nongovernmental Organizations and US Industrial Base Partners<li> <li>Advise on responses to requests for information RFIs from Regional Teams external affairs and others about the logistics and operations processes<li> <li>Attend ASPR staff administration and management meetings and conduct briefings as directed<li> <li>Support the aggregation of multiple data points and collate information into succinct White Houselevel products for senior leaders<li> <li>Assist in developing briefing products as required by leadership<li> <ul><p><b>Qualifications<b> <p><p><strong>Basic Qualifications<strong><p> <ul><li>Prior Government Service experience with Federal DoD andor Civilian Agencies Public Health markets<li> <ul><p><strong>Required Skills<strong><p> <ul><li>Must hold active Public Trust clearance or above<li> <li>Bachelors degree with at least 57 years of relevant experience in related Operations and Logistics fields<li> <li>Experience planning and running exercises and simulations at the agency state or federal level Experience should include familiarity with Joint Interagency Nongovernmental and US Industrial Base partners operations<li> <li>Experience leading interagencyintergovernmental coordination during military combatcontingency operations andor incident response operations<li> <li>Extensive experience facilitating collaboration across joint interagency and intergovernmental organizations<li> <li>Experience briefing senior leadership on a Common Operating Picture highlighting operational and strategic impacts<li> <li>Demonstrated experience in successfully leading a technically diverse organization encompassing development and execution of policies processes planning resource allocation budgeting and application of business systems organizational structure and operations<li> <li>Demonstrated experience in project andor program management including guiding and tracking multiple lines of effort cost schedule performance risk analysis and advice<li> <li>Strong proficiency in Word Outlook as well as Adobe Acrobat Pro with advanced skills in Excel and PowerPoint<li> <li>Working knowledge of remotevirtual meeting environments such as Zoom and Microsoft Teams<li> <li>Strong organizational and communication skills eg time management communication setting goals delegation working under pressure selfmotivation analytical thinking and attention to detail<li> <li>Demonstrated ability to integrate multiple functions in solving complex problems and provide senior level guidance to all levels of a large technically diverse organization<li> <li><strong>Desirable <strong>The contractor may possess a graduate certificate as a project management professional PMP<li> <li><strong>Desirable<strong> Logistics Experience<li> <ul><p><b>Additional Information<b> <p><p>Pay $90000 $100000<p> <p>Work Location Washington DC Hybrid Schedule 3 days per week onsite <p> <p>BryceTech offers a full range of benefits including competitive salary a comprehensive health plan including dental and vision coverage companypaid life amp disability insurance policies 401k plan with company match and an educational reimbursement program<p> <p>All your information will be kept confidential according to EEO guidelines<p>

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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