Customer Satisfaction Jobs in Washington DC
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Accounting Systems - Business Intelligence - Lead Associate (Hybrid)
Company: Fannie Mae
Location: Washington DC
Posted Mar 21, 2024
Fannie Mae is a company that makes a significant impact in the housing industry by providing homeownership opportunities. The Accounting Systems - Business Intelligence - Lead Associate role involves leading a team in analyzing customer needs, developing BI applications, and guiding the creation of automated business processes. The role requires 4 years of experience in Workday Reports, Workday PRISM, and Tableau, and a Bachelor's degree. Fannie Mae is committed to fostering a diverse and inclusive workplace, offering a comprehensive benefits package, and is primarily a hybrid company.
Personnel Security Administrator
Company: ALKU
Location: Washington DC
Posted Mar 21, 2024
<p><br ><p> <p><span datacontrast=none>ALKU is looking for <span><strong><span datacontrast=none>dynamic motivated individuals<span><strong><span datacontrast=none> to join the ALKrew Having won numerous awards for its tremendous growth ALKU searches for professionals who are excited to <span><strong><span datacontrast=none>jump start their career<span><strong><span datacontrast=none> ALKUs Internship Program has been directly responsible for diverse welldeveloped employees that make up <span><strong><span datacontrast=none>the next generation of ALKU<span><strong><span dataccpprops=> <span><p> <p><span datacontrast=none>ALKU seeks to understand and celebrate each person who enters through its doors Our employees believe ALKU is a place where everyone from any background should be able to <em>Have Fun Working Hard<em><span><span datacontrast=none><em> ®<em><span><span datacontrast=none><span><span dataccpprops=> <span><p> <p><strong><span datacontrast=none>LifeatALKU as a Personnel Security Administrator<span><strong><p> <p>The primary focus of the Personnel Security Administrator is to provide security clearance processing administrative and urgent responsive support to our clients The Personnel Security Administrator will be responsible for various tasks that will help facilitate the efficient approval and management of the ALKU Employees clearances as well as our clients security contractual requirements on behalf of the company<p> <p><strong>Responsibilities<strong><p> <ul><li>Perform daily clearance checks and maintain meticulous records<li> <li>Work with both the recruiters and program managers to ensure prompt and efficient clearance crossover for each new field employee hire<li> <li>Sending out receiving and maintaining briefingstraining certs<li> <li>Following up with clients to get status updates<li> <li>Provide weekly detailed status updates on all pending clearance approvals<li> <li>Maintain extensive lists of sensitive information on all cleared employees<li> <li>Protect and securely transfer large amounts of PII for all field employees<li> <li>Storing security prescreen forms passports personal contact information<li> <li>Sending encrypted forms to clients that are required to get people started<li> <li>Initiate periodic reinvestigations for all cleared employees once their clearance ages out<li> <li>Comply with all government regulations and maintain the companys facility clearance<li> <li>Working with Personnel Services Team and Recruiters for strategic communication and onboarding for external employees<li> <ul><p><strong>Required SkillsAbilities <strong><p> <ul><li>Excellent verbal and written communication skills<li> <li>Excellent interpersonal and customer service skills<li> <li>Excellent organizational skills and attention to detail<li> <li>Excellent time management skills with a proven ability to meet deadlines<li> <li>Strong analytical and problemsolving skills<li> <li>Ability to function well in a highpaced and at times stressful environment<li> <li>Proficient with Microsoft Office Suite or related software<li> <li>Working knowledge of Adobe Acrobat DC<li> <ul><p><span><strong><em> A candidate for this position must be eligible to obtain a security clearance The candidate will need to have a clean background to include no felonies and no recent drug use Going back 7 years not to precede their 18th birthday This job has access to very sensitive information and discretion is of the utmost importance <em><strong><span><p> <p><strong><span datacontrast=none>ALKrew Benefits<span><strong><span dataccpprops=> <span><p> <ul><li dataleveltext= datafont=Symbol datalistid=6 dataariaposinset=1 dataarialevel=1><span datacontrast=none>Weekly pay <span><li> <li dataleveltext= datafont=Symbol datalistid=6 dataariaposinset=2 dataarialevel=1><span datacontrast=none>Opportunity for advancement and promotions<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=6 dataariaposinset=3 dataarialevel=1><span datacontrast=none>Mentor program<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=6 dataariaposinset=4 dataarialevel=1><span datacontrast=none>Employee resource groups<span><span dataccpprops=> <span><li> <ul><p><strong><span datacontrast=none>National Awards <span><strong><span dataccpprops=> <span><p> <ul><li dataleveltext= datafont=Symbol datalistid=4 dataariaposinset=1 dataarialevel=1><span datacontrast=none>CollegeGradcom Best Place to Work for Entry Level Employees <span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 dataariaposinset=2 dataarialevel=1><span datacontrast=none>CollegeGradcom Best Place to Work for Interns <span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 dataariaposinset=3 dataarialevel=1><span datacontrast=none>Fortune <span><span datacontrast=none>Best Place to Work for Millennials <span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 dataariaposinset=4 dataarialevel=1><span datacontrast=none>Staffing Industry Analysts SIA Best Staffing Firms to Work For <span><span dataccpprops=> <span><li> <ul>
Developer
Company: Phase2 Technology
Location: Washington DC
Posted Mar 21, 2024
Phase2 is a digital agency that values employee growth and autonomy. They offer dynamic careers, encouraging employees to bring their whole selves to work. The company is committed to transparency for career advancement and fosters a collaborative environment where teams succeed together. The role of a Developer at Phase2 involves significant project work, client communication, and mentoring. The ideal candidate has a strong understanding of multiple programming languages, version control, and web development concepts.
Portuguese Toponymist - TS/SCI Required
Company: Leidos
Location: Washington DC
Posted Mar 21, 2024
<p>Leidos is seeking a candidate for a Portuguese Toponymist Geospatial Linguist candidate to support a customer site in Springfield VA <b>Active TSSCI and willingness to obtain a POLY level clearance is REQUIRED to be considered <b> <p> <p>The Portuguese Toponymist Geospatial Linguist shall analyze and conflate information associated with feature data listed in the Geographic Names Database GNDB while working closely with Intelligence Community IC geographic names experts Selected candidate will use agency guidance and policies to respond to questions concerning the proper and correct usage of names various Romanization systems and the treatment of descriptive information on standard products These services will use the Geographic Names Processing Systems GNPS charts imagery and geospatial tools to refine names information for use in all types of products and to respond to use question via the Ad Hoc Query process In addition the candidate will prepare files and maps for work accurately entering data to maintain and update the GNDB including batching the completed work into the GNDB The accuracy and reliability of the selected candidates work is essential to the missions of these users <p> <p><b>PRIMARY RESPONSIBILITIES<b> <p> <ul><li>Selected candidate will scan and georeference hardcopy maps research and order geospatial data sources and commercial imagery to use as reference sources<li> <li>Georeferenced maps and imagery must be conflated with the GNDB Selected candidate will interpret and apply national and international policies governing the treatment of and general guidelines emanating from the US Board on Geographic Names US BGN the Department of State DoS the North Atlantic Treaty Organization NATO and other related organizations<li> <ul><p><b>MINIMUM QUALIFICATIONS<b> <p> <ul><li> Requires HA and 2 4 years of prior relevant experience<li> <li>Qualified candidates will possess an ILR Skill Level Two certification for reading DLPT5 22 in the language and have a minimum of 3 years relevant work experience<li> <li>Qualified candidates should also have experience using ArcGIS or GeoMedia Pro creating shapefiles geodatabases utilizing native maps secondary source maps and historic maps for extraction and comparison mapping imagery for stereo and mono extraction at various resolutions and expertise in research and information gathering<li> <li><b>Active TSSCI and willingness to obtain a POLY level clearance is REQUIRED to be considered <b><li> <ul><p><b>DESIRED QUALIFICATIONS<b> <p> <ul><li>Specific experience processing geographic names following agency policies and procedures is highly desired<li> <li>Ideal candidate must be a selfstarter and capable of working independently with minimal supervision and guidance<li> <li>Candidate must be able to multitask and deliver quality products within specified timelines<li> <li>Candidate should work well as part of a team effort<li> <li>BA degree and 2 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience<li> <ul><p>External Referral Eligible <p> <p>MACSS <p> <p><strong><b>Pay Range<b><strong> <p> <p>Pay Range $5525000 $9987500 <p> <p>The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary Additional factors considered in extending an offer include but are not limited to responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement if any or other law<p>
Global Director of Customer Support (Remote)
Company: M3USA
Location: Washington DC
Posted Mar 21, 2024
<p><b>Company Description<b> <p><p>M3 is the global leader in digital solutions in healthcare We work with a range of sectors including healthcare life sciences pharmaceuticals biotechnology and charities services provided to these sectors include market research medical education programs promotional programs clinical development job recruitment and clinic appointment services M3 has grown by more than 20 yearonyear for the past 15 years achieving over 1 billion dollars in revenue annually<p> <p>Founded in 2000 with startup investment capital from Sony M3s mission is to make use of the internet to increase as much as possible the number of people who can live longer and healthier lives and to reduce as much as possible the amount of unnecessary medical costs Key achievements of M3 Inc include<p> <ul><li>Named in Fortunes 2020 Future 50 list ahead of Facebook and Amazon<li> <li>Ranked in Forbes 2020 Global 2000 list of the worlds largest public companies<li> <li>M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index<li> <li>Listed in Forbes Asias 200 Best Over a Billion in 2019<li> <li>In 2020 M3 founded the M3 Stop COVID19 Fund and pledged one billion yen to support COVID19 related initiatives<li> <ul><p>M3s legacy lies in the power of trusted physician platforms Around the world M3 organizations leverage these highly engaged digital communities to deliver medical education job placement and market research to improve global patient outcomes<p> <p>Due to our continued growth we are hiring for a <strong>Global Director of Customer Support with M3 Global Research<strong><p> <p><b>Job Description<b> <p><p>The Global Director of Customer Support is a seasoned and dynamic professional with a proven track record of global leadership in managing offshore support teams In this pivotal role you will guarantee an efficient customer support experience for our valued respondents globally Leveraging expertise in automation and the implementation of streamlined processes the Global Director of Customer Support will be at the forefront of delivering unparalleled service excellence across diverse markets<p> <p><strong>Duties and Responsibilities<strong><p> <ol><li><strong>Leadership and Team Management<strong> <ul><li>Lead and manage a global offshore customer service team fostering a collaborative highperformance culture<li> <li>Develop and implement strategies to optimize team productivity efficiency and effectiveness<li> <li>Provide mentorship and guidance to team members promoting continuous learning and professional development<li> <ul><li> <li><strong>Customer Support Operations<strong> <ul><li>Oversee the daytoday operations of the customer support function ensuring timely and effective resolution of respondent inquiries and issues<li> <li>Utilize Zendesk or similar platforms to manage ticket support efficiently and drive continuous improvement in support processes<li> <li>Establish key performance indicators KPIs and regularly assess team performance against benchmarks<li> <ul><li> <li><strong>CrossCultural Communication<strong> <ul><li>Navigate and bridge communication gaps across multiple languages ensuring consistent and highquality customer support globally<li> <li>Work closely with regional teams to understand local respondent needs and tailor support strategies accordingly<li> <ul><li> <li><strong>Automation Integration<strong> <ul><li>Develop and implement automation strategies to enhance customer support efficiency<li> <li>Collaborate with technology teams to integrate automation tools seamlessly into the customer support workflow<li> <ul><li> <li><strong>Customer Team Culture<strong> <ul><li>Develop and promote a customercentric culture within the support team emphasizing empathy and a proactive approach to customer satisfaction<li> <li>Implement training programs to enhance team members customer service skills and product knowledge<li> <ul><li> <ol><p><b>Qualifications<b> <p><ul><li>Bachelors degree in business administration marketing or a related field advanced degree preferred<li> <li>Proven experience minimum seven years in leading a global offshore customer service team in a similar industry focusing on market research panels or healthcare<li> <li>Indepth knowledge of Zendesk or comparable customer support platforms<li> <li>Demonstrated success in implementing and managing automation solutions for customer support<li> <li>Strong crosscultural communication skills with the ability to work effectively with diverse teams and customers<li> <li>Excellent leadership and people management skills<li> <li>Strategic thinking and problemsolving abilities<li> <ul><p><b>Additional Information<b> <p><p><strong>Benefits<strong><p> <p>A career opportunity with M3USA offers competitive wages and benefits such as<p> <ul><li>Health and Dental<li> <li>Life Accident and Disability Insurance<li> <li>Prescription Plan<li> <li>Flexible Spending Account<li> <li>401k Plan and Match<li> <li>Paid Holidays and Vacation<li> <li>Sick Days and Personal Day<li> <ul><p>M3 reserves the right to change this job description to meet the business needs of the organization<p> <p><strong>LIJM1<strong><p> <p><strong>LIREMOTE<strong><p>
Customer Experience Team Lead, Senior Consultant
Company: Technical Assent
Location: Washington DC
Posted Mar 21, 2024
Technical Assent is seeking a Customer Experience Team Lead, Senior Consultant for a full-time position. The role involves setting project strategy, leading work streams, managing a team, and acting as the main client point of contact. The ideal candidate will have a Bachelor's degree, relevant work experience, and knowledge of service design and customer experience projects. The company offers a competitive salary, comprehensive benefits, and a commitment to a diverse and inclusive workplace.
Technical Program Manager - CJT - TS/SCI
Company: Microsoft
Location: Washington DC
Posted Mar 21, 2024
Microsoft's Strategic Missions and Technologies (SMT) Division is seeking a Technical Program Manager to evolve programs, ensuring scalability, sustainability, and success. The role involves understanding critical technological challenges, providing technical policies, and leading business projects. The ideal candidate should have a Bachelor's Degree and 2+ years of experience in engineering, product/technical program management, data analysis, or product development. Preferred qualifications include 3 years of experience as a Technical Engineer or Technical Program Manager, and technical experience with cloud infrastructure solutions. The role requires a TS/SCI security clearance and U.S. citizenship.
Cyber Program Manager
Company: hatch I.T.
Location: Washington DC
Posted Mar 21, 2024
<p><span>Hatch IT is partnering with cyDaptiv to find a <span><b><span>Cyber Program Manager<span><b><span><span><p> <p><br ><p> <p><b>About The Role<b><p> <p><span>cyDaptiv Solutions is seeking a Cyber Program Manager with experience supporting enterprisescale<span><p> <p><span>Cybersecurity and Information Assurance projects The Cyber Program Manager must have knowledge of<span><p> <p><span>Risk Management Penetration Testing and Vulnerability Assessment Processes <span><p> <p><span>The Program Manager will play a critical role in developing and implementing a comprehensive<span><p> <p><span>information management and cybersecurity strategy The successful candidate will have experience<span><p> <p><span>providing oversight and guidance on cybersecurity matters<span><p> <p><br ><p> <p><b>About the Company<b><p> <p><span>cyDaptiv Solutions Inc is a firm specializing in Systems Engineering Cybersecurity Solutions<span><p> <p><span>Integration Risk Management amp Compliance IT Services and Project Management cyDaptivs<span><p> <p><span>Information Technology professionals have significant experience delivering services for enterprisescale<span><p> <p><span>IT systems in a variety of DoD environments Led by PMPcertified Project Managers cyDaptivs skilled<span><p> <p><span>and experienced technology professionals deliver highimpact results in shortterm focused engagements<span><p> <p><span>and longterm IT service and support delivery in both CONUS and OCONUS locations We have<span><p> <p><span>dynamic teams supporting projects in the US including Hawaii Korea Japan and Germany<span><p> <p><b>Responsibilities<b> <p><ul><li>Act on behalf of the company on all contract matters relating to the daily operation of the contract <li> <li>Lead and participate in meetings and discussions and serve as the central point of contact for the<li> <li>customer or assigned projects <li> <li>Manage cybersecurity staff to support overall program execution <li> <li>Be knowledgeable of Federal Departmental and security regulations when developing functional<li> <li>and technical requirements<li> <li>Prepare and update reports to ensure that the unit complies with mandated internal and external<li> <li>security reporting requirements including Federal Information Security Modernization Act<li> <li>FISMA and CPIC<li> <li>Build security into the system development process and define security specifications to Support<li> <li>the acquisition of new systems <li> <li>Coordinate security program and system elements with the agency IT Program Managers by<li> <li>evaluating system environments for security requirements and controls including IT Security<li> <li>Architecture hardware software telecommunications security trends and associated threats and<li> <li>vulnerabilities<li> <li>Ensure that Vulnerability andor Compliance scansreports are processed in accordance with the<li> <li>Continuous Monitoring planstrategy<li> <li>Provide a period of performance schedule and deliverable management as outlined in individual<li> <li>delivery orders<li> <ul><p><b>Qualifications<b> <p><ul><li>Bachelors degree or higher in Computer Science IT Cybersecurity or a related field<li> <li>7+ years of experience in professional information security roles including administering<li> <li>Information Technology security policies and procedures for classified programs at multiple security levels<li> <li>Strong knowledge of information security frameworks such as NIST ISO and CIS<li> <li>Experience developing and presenting insight reports and presentations communicating KPIs and cybersecurity concepts<li> <li>Strong written and verbal communication skills to provide IAcybersecurity guidance to relevant project stakeholders <li> <li>Certifications PMP CISSP most preferred CCSP CIPP CAP CASP GSLC CISMCSM or other industrystandard security certifications<li> <ul><p> <p><p>Dont think youre 100 qualified for this position Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification At hatch IT were dedicated to helping companies build diverse inclusive and authentic workplaces so if your experience doesnt perfectly align with every qualification in the job description we encourage you to apply anyway You may just be the right candidate for this or other roles<p> <p><br ><p> <p><b>If you are interested in learning more about this company or any StartupsSmall Businesses in the area please contact us and check us out <b>here<b><b> <p> <p><i>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status<i><p> <p><br ><p> <p><p>
SR Product Manager
Company: Xplor Technologies
Location: Washington DC
Posted Mar 21, 2024
Xplor Technologies is a global platform offering SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. They are seeking a Senior Product Manager with 4+ years of experience managing software products, who can articulate research and design needs, and work in an Agile Scrum environment. The ideal candidate should be empathetic, analytic, innovative, strategic, and collaborative. Xplor is committed to equal employment opportunities and full inclusion of all qualified individuals.
Cyber ITPM and InfoSec Engineering Support Virginia
Company: 2HB Incorporated
Location: Washington DC
Posted Mar 21, 2024
2HB Incorporated is seeking a Cyber ITPM and InfoSec Engineering Support for a full-time position in McLean, VA. The role involves coordinating and managing technical projects in support of government customers, focusing on cyber and technical operation knowledge, data analysis, and IT security research. The ideal candidate must have a TS/SCI/Full Scope Polygraph Clearance and ISSA Certification, along with experience in technical project management, cyber research, and data integration. The role also requires strong communication skills to provide insights into cyber trends and technical data to both tech and non-tech audiences.
DoD Program Analyst
Company: Cathexis
Location: Washington DC
Posted Mar 21, 2024
Team CATHEXIS is a government contracting firm that prides itself on rapid response, deep skill, and thoughtful problem-solving. They offer top-tier program and project management, data analytics, and audit services. The company values respect, integrity, teamwork, and excellence. They are seeking a dynamic Program Analyst to join their team in Arlington, VA. The role involves attending project meetings, communicating with technical and data developers, translating complex data into clear language, managing multiple projects, and advocating for the customer's best interests. The ideal candidate will have an active Secret Clearance, a Bachelor's degree, relevant work experience, and familiarity with the DoD's organization and business operations.
Mail and Fulfilment Associate
Company: Ally Financial
Location: Washington DC
Posted Mar 21, 2024
Ally Financial is seeking a Mail and Fulfillment Associate for a full-time position in Fort Washington, Pennsylvania. The role involves processing incoming correspondence, ensuring compliance with regulations, and fulfilling customer needs. The ideal candidate should have experience in back-office banking, customer service, and basic computer skills. Ally offers competitive compensation, benefits, and opportunities for professional growth. The company is committed to diversity and inclusion.