Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Senior Account Executive

Company: Typeform

Location: USA

Posted Dec 13, 2025

Typeform is seeking a Senior Account Executive to drive outbound sales growth in a scaling company. The role involves building relationships, executing outbound strategies, and contributing to enterprise growth with competitive compensation and transparent pay structures.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: Germany

Posted Dec 13, 2025

This job description outlines a fully remote Voice of Customer Product Program Manager role in Germany, emphasizing cross-functional collaboration, AI tool usage, and career growth opportunities. It details responsibilities like managing feedback channels, synthesizing customer insights, and optimizing workflows, while mentioning a competitive compensation range and RSUs for team ownership.

Senior Supply Chain Strategist

Company: Red Cell Partners

Location: USA

Posted Dec 13, 2025

Vantive Technology seeks a supply chain expert to join their preseed startup, focusing on scenario planning and predictive modeling for supply chains. The role involves client engagement, cross-functional collaboration, and offers potential full-time conversion.

Staff Software Engineer - Back End, Access

Company: Sprout Social

Location: Canada

Posted Dec 13, 2025

Sprout Social seeks a Staff Software Engineer to join their IAM team, offering growth, technical challenges, and competitive benefits. The role involves designing scalable solutions, collaborating with cross-functional teams, and contributing to a innovative tech environment with strong career development opportunities.

Regional Marketing Manager

Company: GitLab

Location: USA

Posted Dec 13, 2025

This job description outlines the role of a Regional Marketing Manager at GitLab, detailing responsibilities such as driving sales pipeline growth, collaborating with cross-functional teams, and managing regional campaigns. It highlights required skills in marketing, project management, and data-driven approaches, while emphasizing a remote work environment and team focus on scalable programs and measurement.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: UK

Posted Dec 13, 2025

This remote UK role as a Voice of Customer Product Program Manager involves scaling VoC programs, collaborating with cross-functional teams, and leveraging AI tools. It offers career growth in RampD or Product roles with competitive compensation and RSUs.

Conversion Rate Optimization Specialist

Company: Twilio

Location: USA

Posted Dec 13, 2025

Twilio seeks a Conversion Rate Optimization Specialist to enhance digital experiences through AB testing and personalization. The role involves collaborating with cross-functional teams to improve conversion rates, with remote work options and competitive compensation.

Customer Success Manager II - SLED

Company: ExtraHop

Location: USA

Posted Dec 13, 2025

This job description highlights opportunities to make a significant impact in a growing company, deliver innovative solutions, and work with supportive teams and valued customers. It emphasizes collaboration, customer success, and professional growth while outlining key responsibilities and qualifications for the role.

Principal Compensation Partner

Company: PagerDuty

Location: USA

Posted Dec 13, 2025

This job posting seeks a Principal Compensation Partner to design and implement global compensation programs, collaborate with leadership, and ensure market competitiveness. It outlines qualifications, responsibilities, and salary ranges for the role.

Sr. Manager - Sales Operations

Company: Databricks

Location: USA

Posted Dec 13, 2025

This job description highlights a leadership role in transforming sales operations with global impact, requiring experience in automation and managing distributed teams. It emphasizes growth opportunities and strategic influence across multiple functions.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: Sweden

Posted Dec 13, 2025

This job posting describes a fully remote Voice of Customer Product Program Manager role in Sweden, emphasizing collaboration with cross-functional teams, customer feedback analysis, and career growth opportunities in RampD or Product roles. It outlines responsibilities, required skills, and compensation details, presenting a professional opportunity with clear expectations.

New Business Account Executive - Central (Commercial)

Company: GitLab

Location: USA

Posted Dec 13, 2025

This role at GitLab focuses on new business development, expanding market presence, and building relationships with high-growth companies. The position involves managing the sales cycle, collaborating with cross-functional teams, and contributing to the company's revenue growth in a dynamic environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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