Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Junior AI Developer

Company: Blossom

Location: Colombia

Posted Dec 23, 2025

Blossom, a US-based company with 20+ years of experience, seeks a Jr AI Engineer to develop innovative financial services and AI-powered tools for credit unions. The role offers remote work, growth opportunities, and performance incentives in a multicultural environment.

Director - Customer Experience

Company: Splice

Location: USA

Posted Dec 23, 2025

This job posting highlights a leadership role in shaping customer experience strategies for a remote Director position. The role emphasizes driving customer satisfaction, building scalable support systems, and collaborating across teams to enhance user experiences. Requirements include proven expertise in CX operations, data-driven decision-making, and leadership in high-growth environments. The compensation range is listed as $144,000–$180,000.

Business Development Representative (AMER- Spanish Speaking)

Company: GitLab

Location: USA

Posted Dec 23, 2025

This job posting highlights a remote Business Development Representative role at GitLab with opportunities for growth, collaboration with cross-functional teams, and comprehensive training. It emphasizes Spanish fluency, tech industry experience, and high-volume outreach, while offering competitive compensation and remote flexibility.

Vice President - Acquisition (New Logo) Accounts

Company: Fortive

Location: USA

Posted Dec 23, 2025

The text describes a leadership role in sales team management, focusing on strategy development, coaching, and cross-functional collaboration. It outlines responsibilities such as pipeline growth, market trend analysis, and representing the company externally. The job requires experience in enterprise B2B SaaS sales, value-based selling, and scaling high-performing teams.

Staff Integrations Engineer

Company: Canopy Connect

Location: USA

Posted Dec 23, 2025

This job description outlines responsibilities related to aligning product requirements with business objectives, automating website testing with tools like Puppeteer/Playwright, scaling applications using Kafka/RabbitMQ/Kubernetes, debugging CI/CD pipelines, and maintaining technical debt. It also includes remote work flexibility and a specified salary range.

Enterprise Account Executive

Company: Signifyd

Location: UK

Posted Dec 23, 2025

This job posting highlights Signifyd's EMEA Sales role, emphasizing growth opportunities, cross-functional collaboration, and a comprehensive benefits package. The position requires strategic thinking and consultative selling to build trusted relationships with enterprise clients while leveraging advanced technology to drive business outcomes.

Commercial Customer Success Manager

Company: Builder.io

Location: North America

Posted Dec 23, 2025

Builderio is seeking a Commercial Customer Success Manager to drive product adoption and customer success in a fast-growing environment. The role involves managing a large customer base, collaborating with teams, and contributing to product roadmap decisions. Compensation ranges from $155,000 to $200,000.

Senior Partner Manager

Company: Webflow

Location: Australia

Posted Dec 23, 2025

Webflow is seeking a Senior Partner Manager to grow their APAC partner ecosystem, emphasizing collaboration, innovation, and a mission to empower digital experiences. The role involves strategic partnerships, cross-functional teamwork, and leveraging Webflow's commitment to creativity and equity. Benefits include equity, comprehensive health coverage, and flexible work arrangements.

Business Insurance Sales Producer Lead

Company: Gusto, Inc.

Location: USA

Posted Dec 23, 2025

This job posting seeks a dynamic and inspiring commercial PampC insurance sales leader to accelerate Gusto's growth in business insurance. The role involves leading a team, coaching sales advisors, collaborating with cross-functional teams, and leveraging data to optimize sales strategies. Key requirements include extensive PampC insurance expertise, management experience, and technical proficiency. The position offers competitive compensation and opportunities to shape the future of Gusto's digital insurance agency.

Staff Product Manager - Software Supply Chain Security

Company: GitLab

Location: USA

Posted Dec 23, 2025

This text discusses GitLab's expansion of its Software Supply Chain Security offering to address a $38B market opportunity driven by regulatory mandates and supply chain threats. It outlines the role of a Staff Product Manager responsible for defining product strategy, collaborating with cross-functional teams, and delivering security capabilities to meet customer needs and compliance requirements.

Product Lead - Incubation & Acceleration (Solaria Labs, USRM)

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 23, 2025

This job description highlights a dynamic role at Liberty Mutual focused on innovation and customer impact. The position involves leading experiments, collaborating across teams, and driving digital solutions. It emphasizes autonomy, cross-functional collaboration, and opportunities to shape future offerings while addressing critical business priorities like weather resilience.

Staff Researcher

Company: Webflow

Location: USA

Posted Dec 23, 2025

Webflow seeks a Staff Researcher to lead mixed-methods research initiatives, emphasizing AI integration and strategic product decisions. The role offers competitive compensation, equity, and benefits, with a focus on innovation and inclusive teamwork.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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