Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Practitioner Education Representative I

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 22, 2025

American Specialty Health Incorporated is hiring a Practitioner Education Rep for their Provider Relations department. The role involves making outbound calls to contracted practitioners for directory validation, secret shopper surveys, and educating them about contractual obligations. The position requires strong communication skills, proficiency in MS Office, and the ability to work remotely with a stable internet connection. Responsibilities include outreach, conducting surveys, maintaining accurate directory listings, executing trainings, and providing administrative support. Qualifications include an associate degree or high school diploma, minimum two years of customer service experience, and specialty healthcare experience preferred. The role requires excellent customer service, strong communication skills, and the ability to work in a sedentary environment.

Project Coordinator

Company: Nextech

Location: USA

Posted Jan 22, 2025

Nextech is a leading specialty healthcare technology solutions provider, committed to hiring and retaining talent. They offer competitive pay, generous bonuses, great healthcare, and a comprehensive wellness program. They are seeking professionals in software engineering, finance, accounting, customer support, and business development with a passion for healthcare technology. The Project Coordinator role involves working closely with Product Managers, preparing action plans, managing risks, and coordinating resources. Essential functions include creating project charters, negotiating objectives, managing schedules, and ensuring project success. Preferred qualifications include a Bachelor's degree, 2 years of project management experience, strong communication and interpersonal skills, and proficiency in Microsoft Office products.

Senior XSIAM Detection Engineer (3rd shift)

Company: Red Canary

Location: USA

Posted Jan 22, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer a world-class technology and expertise to prevent breaches and set a new standard in the industry. The company values doing what's right for the customer, being kind and authentic, delivering great quality, and being relentless. The XSIAM Detection Engineer role involves configuring and managing a SIEM system, creating alarms and dashboards, and automating playbooks. The ideal candidate should have 3+ years of experience in SIEM administration, parser development, cybersecurity content development, and scripting/process automation. Red Canary offers a rich benefits program, including 100% paid premiums, flexible time off, and a flexible work environment.

Sales Development Manager

Company: Apollo.io

Location: USA

Posted Jan 22, 2025

Apollo Labs, a new division of the Apollo family, specializes in revolutionizing lead generation through advanced technology, data-driven, and AI-enhanced strategies. The Sales Development Manager role is crucial for shaping the initial client experience, establishing customer success norms, and setting foundational processes. The ideal candidate should have 3+ years of experience in B2B Sales Development, Outbound, and a passion for driving client success. Key responsibilities include onboarding clients within 15 days, defining Ideal Customer Profiles, developing tailored strategies, creating client playbooks, and maintaining strong client relationships. This role is essential for launching Apollo Automated's initial client experience and setting the standard for customer success within the division.

Head of Product Design - Banking

Company: Mercury

Location: USA

Posted Jan 22, 2025

Mercury, a financial technology company, is seeking a design leader to shape product strategy for their Banking group. The role involves driving product strategy, navigating complex financial systems, building high-performing teams, fostering psychological safety, and cultivating strong partnerships. The ideal candidate has led design teams in fintech or banking, has 8+ years of design leadership experience, demonstrates strategic thinking, and thrives in ambiguous problem spaces.

Clinical Invoice and Payment Specialist

Company: PROCEPT BioRobotics

Location: USA

Posted Jan 22, 2025

PROCEPT BioRobotics is seeking a Clinical Invoice and Payment Specialist to ensure accurate and timely processing of invoices and payments for clinical trials. The role involves invoice management, payment processing, budget reconciliation, cross-functional collaboration, and process improvement. The ideal candidate should have a Bachelor's degree in finance, accounting, or a related field, with 2+ years of experience in clinical invoicing or a related finance role. Proficiency in financial management software and strong communication skills are required. PROCEPT offers competitive compensation, comprehensive benefits, and a supportive work environment.

Software Engineer (L2)

Company: Twilio

Location: USA

Posted Jan 22, 2025

Twilio is seeking a Software Engineer L2 for the Commerce Catalog Platform team. The role involves leading the development of innovative backend and frontend solutions, designing scalable services, and collaborating with product managers and architects. The ideal candidate should have strong proficiency in Java, Scala, Python, React, and Nodejs, along with experience in API development, cloud services, and database management. Twilio offers competitive pay, generous time-off, and opportunities for professional growth. The role is remote but not eligible for hiring in CA, CT, NJ, NY, PA, WA.

Documentation Coordinator

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 22, 2025

American Specialty Health is hiring a Documentation Coordinator for a remote position. The role involves creating, updating, and maintaining operations manuals and forms for various practitioner groups nationwide. The ideal candidate should have an associates degree in English, Journalism, or Communications, with a minimum of two years of experience in writing, editing, and managing editorial content, preferably in the healthcare industry. Proficiency in Microsoft Office Suite, Adobe LiveCycle Designer, and excellent communication skills are required. The position offers a salary range of $1784 to $1800 hourly, with the ability to work from home with a stable internet connection.

Implementation Team Lead

Company: SpryPoint

Location: USA

Posted Jan 22, 2025

SpryPoint, founded in 2011, is a leading provider of cloud-based solutions for the utility sector. They offer advanced billing, customer relationship management tools, and powerful analytics. Recently, they received a strategic investment from Norwest to expand their team and increase market share. SpryPoint is seeking an Implementation Team Lead to manage a team of Implementation Specialists, ensuring high-quality work and customer satisfaction. The role involves people management, project implementation support, and collaboration with development and DevOps teams.

Account Executive

Company: Truehold

Location: USA

Posted Jan 22, 2025

Truehold is a leading provider of residential sale-leasebacks, helping homeowners unlock their equity without debt or moving. The company is rapidly expanding, operating in over 20 cities and completing 2000+ transactions. Truehold's team of real estate experts delivers exceptional service, focusing on clear communication and unwavering support. The company offers a collaborative culture, competitive benefits, and flexible work arrangements. Account Executives, or Real Estate Specialists, are expected to provide best-in-class customer experiences, manage pipelines, and serve as brand ambassadors.

Sr. Modern Work & Security Programs Manager

Company: Pax8

Location: USA

Posted Jan 22, 2025

The Sr Modern Work & Security Programs Manager AMER is responsible for driving Pax8's Microsoft revenue by managing dedicated headcounts, aligning sales strategies with revenue targets, and growing participation in Microsoft programs. They develop and execute strategic program and sales plans, drive key executive briefings, and build strategy and execute strategic training plans. The Senior Manager also oversees project management of all Microsoft Canada Programs, manages relationships with Microsoft Partner Development Managers, and leads key Microsoft + Pax8 Events and trainings.

Senior Software Engineer

Company: Kontakt.io

Location: USA

Posted Jan 22, 2025

Kontaktio is a platform that optimizes care operations by reducing waste, cutting costs, and improving revenue. It uses AI, RTLS, and EHR data to automate workflows, adapt in real-time, and orchestrate all aspects of care delivery. The platform is easy to deploy and scale, providing a clear picture of spaces, equipment, and people, thereby eliminating inefficiencies and enhancing the patient experience. With a measurable 10X ROI and over 20 use cases, Kontaktio is the go-to platform for better and faster care delivery operations. The company has experienced exceptional growth, expanding its team from 70 to 130 professionals and quadrupling its Annual Recurring Revenue (ARR). Kontaktio is seeking a Senior Software Engineer with a proven track record in building impactful solutions in high-paced environments. The role involves designing, developing, and deploying scalable full-stack applications, collaborating cross-functionally, building secure HIPAA-compliant systems, contributing to AI/ML-powered workflows, optimizing CI/CD pipelines, supporting on-premise and cloud-hosted applications, and driving product innovation with a user-first approach to UI/UX design and development.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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