Customer Service Jobs in USA

485,911 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Inclusion and Engagement Partner

Company: Dropbox

Location: USA

Posted Nov 07, 2024

Dropbox is looking for an exceptional Inclusion and Engagement Partner to join their team. The ideal candidate will have experience building and driving Inclusion and Engagement strategy, and the ability to collaborate cross-functionally in a fast-paced creative environment.

Senior Manager - Publisher Partnerships

Company: StackAdapt

Location: USA

Posted Nov 07, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are hiring a Sr Manager of Publisher Partnerships and are looking for a candidate with experience in sales, business development, and account management. The company offers a competitive salary, benefits, and a supportive culture.

Technical Curriculum Developer - Azure and Cloud Platforms

Company: Datadog

Location: USA

Posted Nov 07, 2024

The job posting is for a Technical Curriculum Developer to join the Customer Education and Training team at Datadog. The role involves creating learning content for customers, including workshops and certifications, and working closely with engineering and product teams. The company values diversity and offers benefits such as stock equity, professional development, and an inclusive company culture.

Senior DER Analyst

Company: Calibrant Energy

Location: USA

Posted Nov 07, 2024

The job posting is for a Senior DER Analyst position at Calibrant Energy, a company that aligns solutions to accelerate the energy transition. The ideal candidate is a self-starter with strong analytical and quantitative skills, experience with coding and automation, and a passion for working with data and building new things.

Partner Success Director

Company: Abridge

Location: USA

Posted Nov 07, 2024

Abridge is a healthcare technology company that aims to improve clinical documentation and patient outcomes through its AI-powered platform. The company is looking for a Partner Success Director to work with clinicians and healthcare professionals to ensure the satisfaction and adoption of its solutions.

Engineer II, Quality Assurance & Testing

Company: Bellese

Location: USA

Posted Nov 07, 2024

Bellese Technologies is a mission-driven company that aims to make a meaningful impact on public health outcomes. They are looking for a tester to join their team, who has experience in testing complex systems, and is passionate about healthcare and changing the healthcare landscape.

Sales Engineer

Company: JumpCloud

Location: USA

Posted Nov 07, 2024

JumpCloud is a company that provides a unified open directory platform for managing identities, devices, and access across organizations. The PreSales Engineering team is looking for a technical sales professional to provide consultative support to organizations evaluating the JumpCloud platform.

Staff UX Writer

Company: Springhealth

Location: USA

Posted Nov 07, 2024

Spring Health is a company that aims to revolutionize mental healthcare by removing barriers and providing accessible care to everyone. They are looking for a Staff UX Writer to join their team, who will be responsible for crafting clear and concise copy that enhances the usability and accessibility of their digital products.

Senior Value Engineer

Company: Signifyd

Location: USA

Posted Nov 07, 2024

The job posting is for a Senior Value Engineer to work with the Go to Market team to win new business, upsell products, and retain customers. The role involves crafting value selling narratives, creating business case presentations, and providing training on value engineering best practices.

Vendor Escalation Specialist I

Company: Pax8

Location: USA

Posted Nov 07, 2024

The Vendor Escalation Specialist I owns cases that have been escalated to our vendors, guiding partners through case resolution and maintaining case scope. Essential responsibilities include troubleshooting vendor-defined issues, partnering with the Technical Support team, and collaborating with vendors to drive continuous communications.

Sr. Product Engineer - Graph and Network Analysis

Company: Esri

Location: USA

Posted Nov 07, 2024

The job posting is for a Senior Product Engineer position at Esri, where the candidate will work on integrating graph analytics into the ArcGIS platform. The role involves designing and building new software product capabilities, collaborating with engineers and developers, and growing skills in an environment that rewards professional development.

SBA Loan Officer

Company: First Citizens Bank

Location: USA

Posted Nov 07, 2024

The job description is for a remote role in Florida, responsible for developing and promoting the Small Business Administration's Lending Line of Business. The position involves loan processing, sales, and relationship development, requiring a bachelor's degree and 8 years of experience in the financial industry.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages