Customer Service Jobs in USA

485,911 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Sr. Attribution Partnerships Director

Company: InMarket

Location: USA

Posted Nov 07, 2024

InMarket is seeking a Sr Attribution Partnerships Director to join their Partnerships team. The role requires a strong knowledge of the media ecosystem and experience in developing new partnerships and expanding existing ones. The ideal candidate will have a track record of year-over-year high-performance results and be able to build, retain, and grow long-lasting strategic relationships.

UX Designer

Company: BM Technologies

Location: USA

Posted Nov 07, 2024

The job posting is for a UX Designer role at BM Technologies Inc, a digital banking platform. The responsibilities include crafting design solutions, communicating with stakeholders, and working with cross-functional teams. The company is committed to making banking affordable and financially empowering for underbanked Americans.

Observability Architect

Company: Grafana Labs

Location: USA

Posted Nov 07, 2024

The job posting is for an Observability Architect role at Grafana, requiring a deep understanding of technology, excellent problem-solving skills, and ability to communicate effectively with both technical and non-technical stakeholders. The role involves managing technical relationships, providing strategic consulting, and ensuring the successful implementation and optimization of Grafana's products.

Senior Manager, Revenue and Financial Operations

Company: Olo

Location: USA

Posted Nov 07, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are seeking a Senior Manager Revenue and Financial Operations to oversee billing and revenue process improvement. The ideal candidate will have experience in a SaaS environment and be able to drive change through process improvements and system implementations.

TikTok Content Creator

Company: Paltaltd

Location: USA

Posted Nov 07, 2024

SIMPLE is a health and wellbeing app seeking a creative and passionate TikTok Content Creator to launch and grow their brand's presence. The role involves creating engaging video content, monitoring trends, and collaborating with the team to ensure messaging aligns with the brand's values.

Product Manager - New Product Area

Company: Figma

Location: USA

Posted Nov 07, 2024

Figma is looking for an experienced Product Manager to lead the development of a new product. The role involves guiding the vision, strategy, and execution of the product, collaborating with cross-functional teams, and conducting market research. The company values growth and encourages applicants to apply even if their experience doesn't perfectly align with the job description.

Senior Sales Engineer

Company: Zscaler

Location: USA

Posted Nov 07, 2024

Zscaler is a company that provides cloud security solutions to enterprise customers. They are looking for a Senior Sales Engineer to join their team and are offering a competitive salary range of $149,625 to $213,750.

Strategic Account Executive - FinTech

Company: Twilio

Location: USA

Posted Nov 07, 2024

Twilio is a company that is shaping the future of communications, with a focus on remote work and a strong culture of connection and global inclusion. The company is looking for a Strategic Account Executive to lead relationships with its MidMarket and Enterprise Financial Services and Fintech customers.

Intermediate Support Engineer

Company: GitLab

Location: USA

Posted Nov 07, 2024

The job description is for a Support Engineer at GitLab, responsible for supporting public sector organizations and US government agencies. The role involves troubleshooting, collaborating with teams, and contributing to the source code. The company offers a flexible work environment, benefits, and opportunities for growth and development.

Manual QA Tester

Company: Fieldwire

Location: USA

Posted Nov 07, 2024

Fieldwire is a construction field management software company looking for a QA Backend Tester to join their team. The role involves owning the quality and validation of their Backend Services team, creating test plans, and working closely with the backend and product teams.

Senior Product Manager - Consumer Insights

Company: Axios

Location: USA

Posted Nov 07, 2024

Axios is hiring a Senior Product Manager to lead Consumer Insights and work with data platform, marketing, and revenue teams. The ideal candidate is a strategic problem solver with expertise in delivering on the strategy of Consumer Insights and Analytics in a customer-centric environment.

Quality Programs Engagement-Senior Associate

Company: Innovaccer

Location: USA

Posted Nov 07, 2024

PQS by Innovaccer is a company that aims to improve patient health outcomes by connecting payers and providers. They offer a technology platform called EQUIPP to support quality improvement and provide insights to understand quality improvement opportunities. The company is looking for a Quality Programs Engagement Senior Associate to ensure successful completion of quality program objectives and quality-based performance programs with payer clients.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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