Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Staff Data Scientist - Search Optimization

Company: Airbnb

Location: USA

Posted Sep 11, 2024

The job posting is for a Staff Data Scientist position at Airbnb, responsible for building data products and optimizing the guest experience. The role requires 9+ years of industry experience, a strong background in Python or R, and experience with causal inference and machine learning techniques.

Head of Product

Company: Lumos

Location: USA

Posted Sep 11, 2024

The job posting is looking for a Head of Product to lead and transform the product suite into a differentiated offering. The role involves defining the product vision, building a product team, and establishing processes for efficient product development. The ideal candidate should have a deep understanding of B2B enterprise environments and a passion for building great products and teams.

Payroll Associate

Company: Newfront

Location: USA

Posted Sep 11, 2024

Newfront is building the modern insurance experience, reimagining the experience for clients, prospects, and employees, and empowering people for moments that matter. The company values balanced lives, wellness, and a culture of happiness, and is committed to hiring diverse talent and supporting an inclusive workplace environment.

Contact Center Director

Company: QuinStreet

Location: USA

Posted Sep 11, 2024

The job posting is seeking a dynamic and experienced Contact Center Director to oversee contact center operations, manage a team, and drive revenue growth. The role requires strong leadership, analytical, and communication skills, as well as experience in contact center management and home improvement industry practices.

Director - MSP Distribution

Company: 1Password

Location: USA

Posted Sep 11, 2024

1Password is a company that provides a password manager and other security tools. They are looking for a leader to manage their MSP Distribution channel, which involves building and maintaining relationships with partners, driving revenue growth, and ensuring the success of their distribution channel programs.

Global Relocation Manager

Company: PetRelocation

Location: USA

Posted Sep 11, 2024

PetRelocation is a global services company that helps pets move around the world. They are seeking a Global Pet Relocation Manager to manage the end-to-end process of pet relocations for clients. The ideal candidate will have strong relationship management skills, excellent communication skills, and a passion for working with global clients and pet owners.

Marketing Manager - AI Training

Company: Invisible Technologies

Location: USA

Posted Sep 11, 2024

Invisible is a technology-enabled service providing solutions to complex business problems. They have experienced exponential growth and are looking for a Marketing Manager to cement their brand and credibility as a thought leader in AI training.

Eligibility Research Rep I

Company: American Specialty Health Incorporated

Location: USA

Posted Sep 11, 2024

American Specialty Health Incorporated is seeking a detail-oriented research representative for their Eligibility team. The ideal candidate will have strong typing and 10key skills, and must be able to work from home with a stable internet connection.

Teacher Lifecycle Marketing Manager

Company: Khan Academy

Location: USA

Posted Sep 11, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company values diversity, equity, and inclusion, and is committed to improving learning outcomes for students worldwide. The role of the Teacher Lifecycle Marketing Manager is to develop and execute strategies to attract new teachers and deepen relationships with existing ones.

Senior Full-Stack ReactJS and Python/Django Developer

Company: The Motley Fool

Location: USA

Posted Sep 11, 2024

The Motley Fool is a financial information and services firm that helps people demystify finance and achieve personal wealth and happiness. They are committed to diversity, inclusion, and equity and are looking for a Senior FullStack ReactJS and PythonDjango Developer to join their team.

Staff Software Engineer

Company: Loyal

Location: USA

Posted Sep 11, 2024

The Staff Software Engineer is responsible for technical direction, leading junior developers, and collaborating with various teams to build and maintain web applications. The role requires expertise in Microsoft.NET technology stack, experience in software-as-a-service environments, and strong leadership and mentoring skills.

Project Manager GenAI Acceleration

Company: Qarik

Location: USA

Posted Sep 11, 2024

Qarik is an IT Solutions company that focuses on Google Cloud Platform. They are looking for a contract Project Manager to manage innovative generative AI projects and use cases. The company offers a competitive employee compensation and outstanding benefits package, fully remote work with flexibility, and a team-oriented environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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