Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Manager - Integrated Campaigns

Company: Dropbox

Location: USA

Posted Sep 05, 2024

The role is for a seasoned integrated marketing campaign leader to build and manage a team focused on acquisition and expansion. The leader will create the overall strategy and prioritize GTM efforts based on customer personas and business objectives.

Senior Data Analyst

Company: Bitly

Location: USA

Posted Sep 05, 2024

Bitly is seeking a Senior Data Analyst to join the BI amp Analytics team to help harness the power of data and advanced technologies to drive strategic initiatives and improve decisionmaking across the organization.

Sr Product Manager - Marketing Web Platform

Company: 1Password

Location: USA

Posted Sep 05, 2024

1Password is a company that provides a password manager and other security-related services. They are looking for a Senior Product Manager to own a web platform product and be responsible for its success. The job requires experience with Contentful CMS, knowledge of web data infrastructure, and ability to inspire and bring together different teams and stakeholders.

Account Director

Company: Cloudinary

Location: USA

Posted Sep 05, 2024

Cloudinary is seeking a driven Account Director to join their team to drive growth and retention in the North Americas regions. The ideal candidate has 10+ years of experience in a quota-carrying role, with a proven history of overachievement and meeting targets in account management and sales roles within the SaaS industry.

Vice President - Financial Planning & Analysis

Company: Nextech

Location: USA

Posted Sep 05, 2024

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, benefits, and a comprehensive wellness program. The company is committed to diversity and equal opportunity employment. The Vice President of FP&A role is responsible for establishing and leading the FP&A function, developing financial strategies, and building a high-performing team.

Commercial Account Executive

Company: Octopus Deploy

Location: USA

Posted Sep 05, 2024

Octopus Deploy is a company that provides Continuous Delivery solutions to software teams. They have a strong team of over 270 people, with a focus on transparency, collaboration, and high-trust environment. They are looking for a Commercial Account Executive to drive revenue and growth through building strategic relationships with assigned accounts.

Senior Program Manager - Outsourced Solutions

Company: Upwork

Location: USA

Posted Sep 05, 2024

Upwork is seeking a Senior Program Manager to champion key projects and distributed teams as they expand their Managed Services offering. The company is committed to creating economic opportunities and fostering a diverse and inclusive workforce.

Sr. Product Marketing Manager

Company: Octave

Location: USA

Posted Sep 05, 2024

The job description is for a Sr Product Marketing Manager at Octave, a modern behavioral health practice. The role involves developing and implementing strategic marketing initiatives, managing cross-functional projects, and overseeing brand management. The company values empathy, kindness, and quality, and offers a competitive salary range and benefits package.

Escalation Manager

Company: Firstup

Location: USA

Posted Sep 05, 2024

Firstup is a company that aims to improve the employee experience by providing a communication platform that engages employees and delivers insights to help companies support and retain their talent. The company values its employees, who are experts in the employee experience, workforce communications, and technology. It offers a remote work environment, excellent PTO program, great health benefits, and a leadership team that believes in employee growth.

Strategic Account Manager

Company: Upwork

Location: USA

Posted Sep 05, 2024

Upwork is seeking a dynamic Account Manager to join their team. The role involves building relationships with key decision-makers, driving new business, and expanding customer revenue. The company values diversity, inclusivity, and employee growth, offering exceptional benefits and a remote-first work environment.

Strategic Account Director

Company: Upwork

Location: USA

Posted Sep 05, 2024

Upwork is seeking a dynamic Account Manager to join their team. The role involves building and maintaining trusted relationships with key decision-makers, driving new business, and expanding customer revenue. The company values diversity, inclusivity, and employee growth, offering exceptional benefits and a remote-first work environment.

Manual QA Engineer

Company: Xealth

Location: USA

Posted Sep 05, 2024

Xealth is a digital health clearinghouse that enables clinicians to prescribe digital health tools for patients. They are looking for an experienced tester to join their QA team and make a positive difference in people's lives.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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