Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Customer Marketing Manager

Company: Webflow

Location: USA

Posted Aug 12, 2024

Webflow is looking for a Customer Marketing Manager to scale their customer marketing program. The role involves building relationships with customers, creating customer stories, and collaborating with various teams to drive business impact.

Engineering Manager - Security (Blue Team)

Company: Olo

Location: USA

Posted Aug 12, 2024

The job posting is for a Security Engineering Manager position at Olo, a leading open SaaS platform. The role involves leading the Blue Security Team, managing security defenses, and protecting customer data. The company offers a remote-friendly work environment, great benefits, and a competitive salary range.

Senior Manager - Analytics Engineering

Company: brightwheel

Location: USA

Posted Aug 12, 2024

Brightwheel is a technology brand in early education that aims to provide high-quality education for every child by giving teachers more time with students and engaging parents. The company is seeking an experienced Head of Analytics Engineering to lead data modeling and technical instrumentation across all functions.

Sales Engineering Enablement Everboarding Partner

Company: Snowflake

Location: USA

Posted Aug 12, 2024

Snowflake is seeking a Sales Engineering Enablement Everboarding Partner to support their growing team. The role involves creating and implementing enablement strategy, building and managing critical programs, and collaborating with leadership and peers.

SQL Database Engineer – Cloud Ops

Company: Icertis

Location: USA

Posted Aug 12, 2024

Icertis is a company that provides contract intelligence platform to its customers. The company is committed to its employees' physical, mental, and financial health and wellbeing. It also offers a range of benefits, including generous holidays, free professional and leadership coaching, and equity RSUs.

Vice President of Product Marketing

Company: Protegrity

Location: USA

Posted Aug 12, 2024

Protegrity is looking for a Vice President of Product Marketing to help achieve its next phase of growth. The role involves crafting breakthrough positioning, messaging, and sales enablement stories, and requires a strong background in product marketing, leadership, and communication.

Staff Developer - Authentication Experience

Company: 1Password

Location: USA

Posted Aug 12, 2024

1Password is a password manager that helps users manage and protect their important information. The company is looking for a Staff Developer to join their Authentication Experience team to help shape the architecture and evolution of their authentication systems.

Strategy & Operations Manager, Banking-as-a-Service (BaaS)

Company: Stripe

Location: USA

Posted Aug 12, 2024

Stripe is hiring a lead for the BaaS SampO team to manage a team of 3-4 Individual Contributors. The successful candidate will have experience in program management, product management, business operations, strategy, and operations, and will be responsible for defining the long-range vision, strategy, and priorities for the team.

Technical Account Manager 4

Company: Twilio

Location: USA

Posted Aug 12, 2024

Twilio is looking for a Technical Account Manager to support top-tier customers in North America. The role requires strong technical and diplomatic skills, with experience in troubleshooting complex technical problems and providing customer feedback to Twilio's Product and Engineering teams.

Acquisition Account Executive - Healthcare & Life Sciences

Company: Snowflake

Location: USA

Posted Aug 12, 2024

The job posting is seeking a qualified Account Executive with expertise in the healthcare industry to expand business and contribute to high-visibility projects. The role requires autonomy, accountability, and open-mindedness, with a focus on meeting and exceeding customer needs.

Machine Learning Engineer - Communication & Connectivity

Company: Airbnb

Location: USA

Posted Aug 12, 2024

The job posting is looking for an ML/AI expert to join Airbnb's community and help optimize their domains by developing ML approaches for recommendation engines, ranking systems, and intent detection. The role involves leading mentorship and growth of enthusiastic software engineers and applied scientists, and requires a passion for teaching, mentoring, and building ML-powered products.

Senior Account Executive - Media & Entertainment

Company: Snowflake

Location: USA

Posted Aug 12, 2024

The Media amp Entertainment team is seeking a qualified Account Executive with expertise in the industry. The role involves prospecting, developing, and closing business, and requires experience in the Media and Entertainment space, as well as a solution-based approach to selling.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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