Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Manager - Marketing Analytics

Company: 1Password

Location: USA

Posted Jul 29, 2024

1Password is looking for a Marketing Analytics Manager to lead a team of analysts and help shape the experience of their millions of users. The role requires strong leadership skills, data infrastructure and modeling knowledge, and proficiency in relevant tools and technologies.

Enterprise Senior Programmatic Account Manager

Company: StackAdapt

Location: USA

Posted Jul 29, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. The company is looking for a candidate to play an integral role in client relationships and driving adoption of the StackAdapt platform. The job involves working closely with account executives and ad operations specialists to maximize campaign ROI.

Account Executive

Company: Cover Genius

Location: USA

Posted Jul 29, 2024

Cover Genius is a Series E insurtech company that protects global customers of digital companies. They have a diverse team and offer flexible PTO, employee stock options, and social initiatives. The company is looking for an Account Executive to own partnerships and distribution strategy across the Americas.

Manager - Equity Administrator

Company: 1Password

Location: USA

Posted Jul 29, 2024

The job posting is for an Equity Administration Manager role at 1Password, a company that values simplicity, honesty, and a human-centric approach. The ideal candidate will have a strong background in equity administration, excellent analytical and problem-solving skills, and experience with equity platforms and regulations.

Product Operations Manager (SaaS)

Company: Firstup

Location: USA

Posted Jul 29, 2024

Firstup is a company that aims to improve the employee experience by providing a communication platform. They are looking for a Product Operations Manager to manage projects and ensure efficient delivery of products. The company values its employees and offers a great work environment, remote work options, and opportunities for growth.

Support Specialist - Workforce

Company: Restaurant365

Location: USA

Posted Jul 29, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurant accounting and backoffice operations. They are looking for a Support Specialist to work with their Payroll clients, requiring attention to detail, technical know-how, and excellent communication skills.

Experienced Software Engineer - Productivity

Company: WorkOS

Location: USA

Posted Jul 29, 2024

WorkOS is a developer platform that helps make apps enterprise-ready. They are looking for an experienced engineer to optimize code production and collaboration. The role involves building trust, identifying pain points, and recommending improvements. The company offers competitive pay, equity, and benefits.

Fraud Engineer

Company: Kalshi

Location: USA

Posted Jul 29, 2024

Kalshi is a federally regulated exchange that allows people to trade on various events, with a vision to build a next-generation financial ecosystem. The company is looking for passionate and outlier members to join its team and build financial systems.

Director - Solutions Engineering

Company: Snyk

Location: USA

Posted Jul 29, 2024

The job posting is seeking a Director of Solutions Engineering to lead a team of strategic solutions engineers and channel solutions engineers. The role involves building and mentoring a world-class team, driving collaboration, and influencing stakeholders to drive business outcomes.

Senior Product Manager - Charting

Company: Jane Software

Location: USA

Posted Jul 29, 2024

Jane is a remote-first company looking for a Senior Product Manager to drive innovation in charting and clinical documentation. The role offers a unique opportunity to reduce cognitive load for clinicians and allied healthcare providers. The company values autonomy, flexibility, and collaboration, and is committed to paying team members fairly and above all paying for growth.

Staff Product Manager

Company: Homebound Inc.

Location: USA

Posted Jul 29, 2024

Homebound is a technology company that aims to make it possible for anyone to build a home using technology. They have raised $150M in capital and are scaling quickly. They are seeking a Staff Product Manager to own a significant portion of their core platform and drive significant companywide KPIs.

HR Compliance Specialist

Company: American Specialty Health Incorporated

Location: USA

Posted Jul 29, 2024

American Specialty Health Incorporated is seeking a Specialist HR Compliance to join their Human Resources department. The position will oversee HR Compliance, lead HR audit efforts, and create and maintain standard operating procedures. The salary range is $48,000 to $70,000 per year, and the position is remote.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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