Customer Success Manager Jobs in Remote

317,078 open positions · Updated daily

Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Associate Manager, Drive Experience

Company: DoorDash

Location: Remote

Posted Jan 24, 2025

DoorDash's Drive Experience team is seeking an Associate Manager to scale their operations and maintain a human touch for consumers. The role involves working with cross-functional teams to ensure an exceptional customer experience. The ideal candidate is organized, analytical, persuasive, and has 4+ years of experience in a competitive environment. DoorDash offers a comprehensive benefits package including a 401(k) plan, paid time off, and health benefits.

Growth Marketing Manager

Company: Arcesium

Location: Remote

Posted Jan 24, 2025

Arcesium, a global financial technology firm, is seeking a highly experienced Growth Marketer. The ideal candidate should have a proven track record in enterprise SaaS companies, implementing product-led growth strategies resulting in 20-40% growth. Responsibilities include developing and executing comprehensive growth marketing strategies, leveraging data-driven insights, collaborating with cross-functional teams, and leading multi-channel marketing campaigns. Qualifications include a minimum of 7 years of growth marketing experience, strong analytical skills, understanding of the SaaS business model, and proficiency in digital marketing channels. The role is critical for Arcesium's continued expansion and market leadership, with a base salary of $110,000.00 - $170,000.00.

Senior Support Engineer (AMER)

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Support Engineer to join their team. The role involves embedding within the Engineering department, interacting daily with customers, and troubleshooting complex issues. The engineer will also contribute to the source code, improve documentation, and build efficient support processes. Key responsibilities include resolving customer issues, advocating for customers, collaborating with various teams, and participating in on-call coverage. The ideal candidate should have experience in managing customer-facing cases, Linux systems administration, scripting languages, and DevOps methodologies. GitLab offers a flexible, all-remote work environment with comprehensive benefits.

Director, AMS Strategic Engagements (Large Deal Pursuits)

Company: ServiceNow

Location: Seattle, WA / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Director - AMS Strategic Engagements (Large Deal Pursuits) to drive revenue growth and profitability through larger, strategic transactions. The role involves driving end-to-end deal strategy, leading complex negotiations, and collaborating with regional sales organizations. The ideal candidate should have 9+ years in the software industry, 5+ years in consultative direct sales into Enterprise accounts, and experience in large deal or corporate strategy. The role offers a competitive compensation package and opportunities for continuous improvement and growth.

Application Engineer, iCIMS and Recruiting Tech

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Customer Success Manager, Digital (US East)

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

The Digital Customer Success Manager (CSM) role at Abnormal Security involves creating and sustaining happy customers, acting as a trusted advisor, and solving customer problems. The role requires strong communication, prioritization skills, and experience in an enterprise SaaS product support environment. Key responsibilities include delivering value realization, cross-functional collaboration, triage and risk mitigation, and maintaining product knowledge. The ideal candidate should have 2+ years of CSM experience, strong written and verbal communication skills, and a Bachelor's degree in a relevant field. The role is remote but requires US East location. Compensation ranges from $95,000 to $112,000 USD.

Complaints Senior Lead

Company: Coinbase

Location: Ballymena, United Kingdom / Remote

Posted Jan 24, 2025

Senior Data Engineer

Company: Braze

Location: New York, NY / Remote

Posted Jan 24, 2025

Braze is a customer engagement platform that values a passionate, kind, and approachable workforce. They seek individuals with extensive data engineering experience to lead the design, implementation, and monitoring of scalable data pipelines and architectures. The ideal candidate should have a proven track record in data engineering, strong SQL skills, and the ability to collaborate effectively with cross-functional teams. Braze offers competitive compensation, flexible time off, comprehensive benefits, and a supportive culture recognized as a Great Place to Work.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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