Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Senior Backend Python Developer

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 23, 2025

ServiceNow, founded in San Diego in 2004 by visionary engineer Fred Luddy, is a global market leader in AI-enhanced technology. The company's intelligent cloud-based platform connects people, systems, and processes to improve work efficiency. PLATO, a customer-focused group within ServiceNow, builds intelligent software using advanced technologies and software engineering best practices. They are seeking a software engineer with 5+ years of experience, expertise in Python, OOP, and efficient algorithms. The role involves developing new products using challenging algorithms and optimizing customer workflows.

Named Regional Sales Manager - SoCal

Company: ExtraHop

Location: Remote

Posted Jan 23, 2025

ExtraHop is a leading cybersecurity company offering a network detection and response (NDR) product that provides real-time threat detection and proactive security. They are seeking a sales professional with a strong track record in technology sales, particularly in cybersecurity or complex SaaS solutions. The role involves increasing revenue in assigned regions, identifying prospects, and presenting ExtraHop products to customers. The company offers competitive compensation, strong commission plans, and the opportunity to work with a team of smart, hardworking individuals. ExtraHop is recognized for its innovation and commitment to building a world-class team, with numerous awards and accolades. The company values diversity and inclusion, and offers a range of benefits including health, dental, vision, flexible PTO, and more.

Sales Account Orchestrator - Automotive & Transportation- MI, USA

Company: Siemens Digital Industries Software

Location: Detroit, MI / Remote

Posted Jan 23, 2025

Siemens Digital Industries Software is a leading provider of solutions for product design, simulation, and manufacturing across various industries. The role involves generating SaaS and Hybrid SaaS revenue, driving business in allocated accounts, and orchestrating multi-disciplined teams. Key responsibilities include understanding market challenges, mapping key decision-makers, and adapting sales value positioning for different industries. The role also involves account planning, team orchestration, prospecting, opportunity management, sales administration, and mentoring junior team members.

Engineer I, Field Service

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The Field Service Engineer (FSE) role involves installing, repairing, and maintaining laboratory instruments in a professional and timely manner. The FSE will work with customers, providing high-quality service and building strong relationships. They will achieve revenue targets, offer service contracts, and collaborate with internal teams to resolve customer issues. The role requires a bachelor's degree in engineering or related field, and 1-3 years of related experience. Frequent travel to customer sites is required, and the FSE must be able to lift 40 lbs. without assistance and work with hazardous materials.

Sr. Sales Engineer

Company: Illumio

Location: Reedley, CA / Remote

Posted Jan 23, 2025

Illumio, a market leader in Zero Trust segmentation, is seeking a Sales Engineer for a 100% remote position in the west U.S. The role involves developing customer relationships, presenting solutions, and driving deal progression. The ideal candidate should have 5+ years of industry experience, knowledge in cloud migration strategies, and strong presentation skills. Illumio's solutions protect critical applications and digital assets, reducing risk for major organizations. The company values diversity and offers competitive compensation and benefits.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Frimley, United Kingdom / Remote

Posted Jan 23, 2025

Siemens Digital Industries Software is seeking a Support Account Manager to ensure an exceptional customer experience. The role involves engaging with major accounts, understanding their business and technical drivers, and architecting appropriate solutions. The manager will act as a single point of contact for support activities, oversee technical resources, and manage escalations. Qualifications include technical consulting experience, IT project management, and knowledge of Siemens software products. Excellent communication skills and the ability to manage multiple priorities are required. Siemens offers a comprehensive reward package and values diversity.

Market Development Manager, Clean Energy

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Market Development Manager for the clean energy sector, focusing on battery, solar cell, and hydrogen segments. The role involves overseeing market development activities, defining strategies for key opinion leader development, gathering customer feedback for product development, and leading clean energy events. The ideal candidate should have a Bachelor's degree, 3-5 years of experience in clean energy or electron microscope/XPS segments, and strong interpersonal and presentation skills. The position offers competitive remuneration, healthcare benefits, and opportunities for career growth within an innovative organization.

Sr. Value Strategist

Company: Smartsheet

Location: Remote

Posted Jan 23, 2025

Solution Sales Executive

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company's intelligent cloud-based platform connects people, systems, and processes for smarter, faster work. The Solution Sales Manager role involves overseeing market success of ServiceNow's Employee Workflow products, supporting strategy and solution wins, and coaching team members. Qualifications include 5+ years of experience in specialty solutions, understanding of business sales processes, and location in Dallas or Austin. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Oversight (Sr) Director - Managed Access Programs

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team - Managed Access for the EMEA region. The role is remote-based and requires recent experience in full-service clinical trials, specifically in Access Solutions. The successful candidate will be accountable for strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. Key skills include comprehensive therapeutic area knowledge, cross-functional project management, excellent communication, leadership, and financial acumen. The company values employee health and wellbeing, promoting a balanced environment for thriving.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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