Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Customer Marketing Manager

Company: Fusion Risk Management

Location: Remote

Posted Jan 23, 2025

The Customer Marketing Manager role at Fusion involves crafting and executing strategies to enhance customer adoption, retention, and advocacy. Key responsibilities include building customer engagement and retention programs, developing marketing programs for account growth, and collaborating with various teams to support upsell and crosssell initiatives. The ideal candidate should have a BA in marketing communications or a related field, previous experience in marketing management or customer success, and proficiency in digital marketing tools. They should also possess strong analytical and project management skills, and have 5-7 years of relevant customer lifecycle customer marketing experience in B2B SaaS. The role involves creating and deploying campaigns, measuring their success, and supporting customer success and account management teams. The candidate will also be expected to improve the overall customer experience, develop lifecycle engagement programs, and partner with cross-functional teams to build a customer story library. In the first six months, the candidate will familiarize themselves with Fusion's operations, review existing customer communications, and actively engage in building and delivering customer marketing programs.

Engineering Manager - ESC

Company: Pulumi

Location: Remote

Posted Jan 23, 2025

Pulumi is seeking an Engineering Manager to lead the ESC Environments Secrets and Configuration team. This role involves technical leadership, customer empathy, and team development. The team focuses on delivering secure and scalable solutions for secrets management, configuration, and security within Pulumi's Cloud platform. The role is hands-on, collaborating across engineering, product, and security teams to build cutting-edge solutions in cloud-native environments. Key responsibilities include team leadership and development, product and technical strategy, and operational excellence. Qualifications include 3+ years of engineering leadership experience, a strong technical background in security, and exceptional communication skills. The compensation includes a base salary of $180,500 - $227,850, along with benefits such as unlimited PTO, 401K, parental leave, and a remote-first work environment.

Senior Director, Counsel, Labor & Employment

Company: Henry Schein

Location: Remote

Posted Jan 23, 2025

The job overview involves representing HSI and its subsidiaries in various labor and employment legal matters, providing high-quality legal advice and counsel. Key responsibilities include advising on diverse topics like employee terminations, performance management, investigations, leaves of absence, and more. The role requires supervising junior counsel, managing legal risks, drafting employment-related documents, and developing training programs. The ideal candidate should have expert knowledge of labor and employment law, strong leadership skills, and the ability to work independently. The position requires a minimum of 7+ years of post-bar experience and a Juris Doctor degree.

AppOps Engineer II

Company: Imprivata

Location: Remote

Posted Jan 23, 2025

Imprivata is seeking a remote AppOps Engineer II based in Costa Rica. The role involves improving product quality, providing escalation support, interacting with customers, and working with development and DevOps teams. The ideal candidate should have 3+ years of experience, strong communication skills, and knowledge of Linux, networking, and scripting languages. Familiarity with RedHat based linux distributions, security tools, and Postgres SQL databases is preferred. The company offers a topnotch work environment, developmental opportunities, and a competitive total rewards package.

Advisory Solution Consultant - Commercial

Company: ServiceNow

Location: Jersey City, NJ / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales solution consulting or sales engineering experience. The role involves guiding revenue for a product, leading discovery workshops, providing product demonstrations, and collaborating with product management, product marketing, partners, and professional services. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Help Desk Specialist - Part Time

Company: Saatva

Location: Remote

Posted Jan 23, 2025

Saatva, a leading online luxury mattress brand in the US, is seeking an entry-level Helpdesk Specialist for remote weekend support. The role involves troubleshooting technical issues related to Okta, Google Workspace, Slack, and payment systems. The ideal candidate should have 13 years of IT support experience, strong problem-solving skills, and excellent communication abilities. The position offers an hourly rate between $1800 and $2000, based on experience and qualifications.

Principal Data Platform Software Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Atlassian is seeking a Principal Data Platform Engineer with extensive experience in big data systems and software engineering. The role involves designing, developing, and maintaining innovative data platforms, collaborating with cross-functional teams, and driving operational excellence. The ideal candidate should have a PhD, Bachelor's, or Master's degree in Computer Science or equivalent, with 10+ years of experience in Data/Software Engineering. Familiarity with AWS services, cloud architecture patterns, and machine learning is beneficial. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

Network Service Engineer III

Company: Equinix, Inc

Location: Frankfurt, Germany / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Network Service Engineer III. The role involves network design, planning, capacity management, vendor evaluation, and troubleshooting. The candidate must have a Bachelor's degree in a related field, proven experience in network engineering, and expertise in troubleshooting complex network issues. Key responsibilities include network operations, troubleshooting, collaboration, NetDevOps, automation, monitoring, continuous improvement, AI integration, security, and compliance. The ideal candidate should possess strong problem-solving skills, project management abilities, and excellent communication skills.

Digital Sales Executive (9776)

Company: Coupa

Location: Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, is seeking a Digital Sales Executive to connect with mid-market organizations across Europe. The role involves exceeding annual sales targets, developing account plans, and selling Coupa's cloud-based spend management solutions. The ideal candidate should have direct sales experience in the software industry, a proven track record of achieving sales quotas, and strong executive presence. Fluency in English is mandatory, and knowledge of another European language is beneficial. The role requires moving to Madrid within 3-6 months. Coupa values innovation, collaboration, and global impact, offering a culture driven by transparency and excellence.

FP&A Intern

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking an FP&A Intern. The role involves assisting with financial analysis, forecasting/budgeting, operational/metric analysis, business partnering, and ad hoc reporting. Key responsibilities include supporting Tax, Rent and CAM quarterly forecast and monthly expenses tracking, M&A business partnering, and utilizing Hyperion tool for financial data entry and KPI retrieval. The ideal candidate should be proficient in Microsoft Excel, have a basic understanding of accounting principles, strong communication skills, and be detail-oriented. Equinix is committed to diversity and equal employment opportunities.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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