Customer Success Manager Jobs in Remote

317,078 open positions · Updated daily

Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Director of Scaled Operations, GenAI LLM

Company: Meta

Location: Remote

Posted Jan 21, 2025

Meta's Global Operations is seeking a strategic leader for the role of Director of Scaled Operations, GenAI LLM. The ideal candidate will have a proven track record in vendor operations, global outsourcing, and operations leadership. They will be responsible for developing and executing a global workforce strategy, partnering with internal stakeholders to select and onboard vendors, and managing vendor relationships. The role involves budget planning, commercial enablement, and ensuring high-quality project delivery. Meta is committed to equal employment opportunities and offers competitive compensation, benefits, and a dynamic work environment.

Accounts Receivable Specialist: Collections - AMER

Company: Atlassian

Location: Manila, Philippines / Remote

Posted Jan 21, 2025

Atlassian offers a remote Accounts Receivable Specialist position with flexible work arrangements, opportunities for growth and development, and a variety of perks and benefits. The role requires strong analytical and problem-solving skills, experience in collections functions, and proficiency in MS Excel and ERP systems.

Principal Strategist, Inspire Value- Telco/Media

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 21, 2025

ServiceNow, founded in 2004 in San Diego, California, is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The company offers a cloud-based platform that connects people, systems, and processes to facilitate smarter work methods. ServiceNow seeks a Principal Strategist to join the Inspire Value team, focusing on revolutionizing enterprise software customer experiences. The role involves engaging with customers, building trusted advisor relationships, and driving digital transformation through strategic consultative interactions. The ideal candidate should have 10+ years of management consulting experience, executive gravitas, and a strong background in technology and business trends.

Assistant Director, Analytics and Project Management

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 21, 2025

Liberty Mutual's Claims & Service, Insights & Solutions team is seeking a candidate for a multi-year project to enhance staffing sophistication. The role involves analyzing volume and staffing changes, coordinating with various groups, and working with analysts to improve hiring recommendations. Key responsibilities include developing complex project plans, conducting advanced data analysis, and presenting findings to senior leadership. Preferred qualifications include a Master's degree in a quantitative field, 5+ years of applied business experience, and proficiency in SQL, Python, and Advanced Excel. Liberty Mutual values diversity, equitable practices, and offers comprehensive benefits.

Integrated Marketing Program Director

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 21, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Program Director to lead and execute marketing programs. The ideal candidate will have 15+ years of B2B SaaS experience, strong leadership skills, and expertise in data-driven decision-making. Key responsibilities include developing program strategy, cross-functional leadership, performance management, and ensuring creative excellence. The role offers a competitive base pay, equity, and benefits package.

Senior Customer Marketing Manager - References

Company: Samsara Inc.

Location: Remote

Posted Jan 21, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Customer Marketing Manager to build and scale a world-class customer reference program. The role involves expanding the advocate network, managing the customer advocate database, leading the customer reference program, empowering sales, driving program adoption, fostering advocate engagement, measuring program impact, and championing Samsara's cultural principles. The ideal candidate will have 5+ years of experience in customer advocacy or marketing program management, proficiency with CRMs and advocacy platforms, and strong interpersonal and communication skills. Samsara offers competitive compensation, benefits, and a flexible working model.

Sr. Cyber Solutions Engineer

Company: RTX

Location: Remote

Posted Jan 21, 2025

Senior Proposals Analyst

Company: Newsela

Location: Remote

Posted Jan 21, 2025

Newsela is seeking a Senior Proposals Analyst to manage the full proposal lifecycle, including sourcing, strategy development, proposal management, submission, and post-submission. The role involves working cross-functionally with Sales, Marketing, Product Management, and Legal teams, and requires expertise in Adobe, G Suite, and content management tools like Loopio. The ideal candidate will have 2+ years of experience in managing full proposal lifecycle, preferably in the education sector, and proficiency in Newsela's product suite. The role offers a base compensation of $72,300 - $81,000, along with incentive stock options and benefits. Newsela also provides comprehensive health and wellness benefits, work-from-home flexibility, family support, inclusive experiences, and professional development opportunities.

Senior Director, Agent Solutions

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 21, 2025

The job posting is for a leadership role in the Agent Solutions and Enablement team at Liberty Mutual. The successful candidate will set the strategic vision for the Agent Technology infrastructure, including core systems like Applied Epic Agency Management System and the upcoming Compensation Admin system. They will lead a team to design and develop data solutions, partner with internal and external stakeholders, and ensure efficient data reporting and operational support. The role requires strong communication skills, a degree in a relevant field, and 15+ years of experience with top-tier Business Intelligence tools. Liberty Mutual is committed to fostering a diverse, equitable, and inclusive workplace.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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