Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Senior Project Manager / Program Manager

Company: Verista

Location: USA

Posted Dec 22, 2024

Veristas 600 experts team up with the world's most recognizable brands in the life science industry to solve their business needs. The company empowers growth and innovation within the scientific community and helps researchers, organizations, and companies solve pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of significant investment in people and capabilities. The company's growth is driven by world-class people who thrive in a team environment and share the mission to enable life sciences clients to improve lives. A Senior Project Manager role is seeking a highly impactful individual to manage the strategic build of technology-enabled capabilities, including Salesforce Life Sciences ATM-enabled Clinical Patient Journey Orchestration and Oracle ERP. The PM will work closely with business partners, IT solution owners, and internal SMEs to manage the build and launch of these capabilities.

Onboarding Solutions Architect

Company: Grafana Labs

Location: USA

Posted Dec 23, 2024

Grafana Labs is creating an Onboarding Solutions Architect team to hyper accelerate customers' first realization of value. The role involves working with new customers to execute launch service packages, optimize consumption, and provide technical guidance. The ideal candidate should be hands-on, enjoy customer engagement, and have basic project management skills.

Senior Engineering Manager, Risk

Company: Gusto

Location: USA

Posted Dec 23, 2024

Gusto is a modern online people platform that helps small businesses take care of their teams. They offer full-service payroll, health insurance, 401ks, expert HR and team management tools. With offices in Denver, San Francisco, and New York, they serve over 300,000 businesses nationwide. The Risk Engineering team is responsible for defining best-in-class user experiences to mitigate financial and reputation risk. They will lead the team to scale the platform, build a bad actor platform for fraud prevention, and improve credit underwriting and collections experiences. The Senior Engineering Manager will empower and coach a team to build and scale customer-facing experiences, drive technical guidance, and recruit new team members.

Account Executive - Political

Company: StackAdapt

Location: USA

Posted Dec 23, 2024

StackAdapt is a remote-first company seeking a digital political advertising sales representative for their programmatic platform. The role involves selling platform sales deals, working with management and product teams, managing client relations, and growing existing accounts. The ideal candidate should have digital political advertising sales experience, understanding of political and advocacy campaigns, and experience utilizing CRM tools. The company offers a comprehensive mental health care platform, full benefits from day one, work from home reimbursements, and a friendly and supportive culture.

Senior Software Engineer

Company: KoBold Metals

Location: USA

Posted Dec 23, 2024

KoBold is a privately held company with a mission to make mineral exploration data broadly accessible to humans and machines. They are the largest independent mineral exploration company and the largest exploration technology developer. KoBold has proven its first discovery with materially less capital than the industry average and has a portfolio of more than 60 other projects. They are hiring Senior Software Engineers to accelerate their mission.

Director of Product Marketing - Emerging Products

Company: G-P

Location: USA

Posted Dec 23, 2024

The role of Director of Product Marketing Emerging Products at GP involves driving go-to-market strategies, crafting compelling product narratives, and translating complex technical solutions into value-driven messaging for B2B SaaS buyers. The ideal candidate is an expert in simplifying complex products and features for enterprise buyers while supporting product-led growth (PLG) motions. They will collaborate with product marketing and revenue teams to ensure seamless execution of marketing initiatives that drive adoption and retention.

Staff Technical Program Manager

Company: Pinterest

Location: USA

Posted Dec 23, 2024

The role of a Technical Program Manager at Pinterest involves driving development of new solutions, scaling existing solutions, and solving complex engineering problems. The candidate should have 5+ years of experience, an entrepreneurial spirit, and a strong leadership skill. The role requires working cross-functionally with various teams and building effective communication channels.

Content Marketing Strategist

Company: Podium

Location: USA

Posted Dec 23, 2024

The Role of a Content Strategist at Podium involves driving full funnel content marketing efforts, building customer industry expertise, and creating high-quality content aligned with business goals. The ideal candidate is customer-obsessed, a natural storyteller, and performance-driven, with experience in content creation, strategy, and team leadership.

Senior Product Designer I - Access Management

Company: HubSpot

Location: USA

Posted Dec 23, 2024

The text describes a Senior Product Designer role at HubSpot, focusing on understanding user needs, collaborating with cross-functional teams, and driving product strategy. The role requires strong design skills, customer focus, and the ability to work autonomously. HubSpot values diversity and encourages applicants from various backgrounds to apply.

Sales Enablement Manager

Company: Thoughtexchange

Location: USA

Posted Dec 23, 2024

ThoughtExchange is a platform powered by cutting-edge AI that enables leaders to connect with their communities and gain immediate actionable insights that drive meaningful change. They empower thousands of leaders with quality data to make a real impact. The company is committed to creating positive change and has been recognized for its efforts. They are looking for a Sales Enablement Manager to develop and deliver enablement initiatives that drive efficiency, boost productivity, and directly impact revenue growth.

Strategy & Operations - Product

Company: Stripe

Location: USA

Posted Dec 23, 2024

The text describes a role at Stripe, a financial infrastructure platform for businesses. The team is looking for a candidate with experience in leading large-scale, cross-functional programs or products. The successful candidate will work closely with Product Operations and Revenue generating teams to deliver strategic projects and program improvement. The role involves creating systems to capture and track user requirements, designing and running complex processes, and continuously examining and implementing measured improvements to the operational model and processes.

Manager, Sales Development

Company: Newsela

Location: USA

Posted Dec 22, 2024

The role of Manager of Sales Development at Newselas is to lead and develop a team of SDRs, contributing to the company's mission of transforming teaching and learning in classrooms across the US. The role involves coaching and developing the team, designing and implementing lead generation strategies, and collaborating with internal teams to enhance interdepartmental processes. The successful candidate will have 4+ years of sales experience or 2+ years of sales management, a proven track record of coaching others, and direct experience of hitting goals. The role comes with a base salary of $80,000, an on-target commission of $40,000, and an on-target earnings target of $120,000. The total compensation also includes incentive stock options and benefits.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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