Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Regional Marketing Manager Public Sector

Company: NinjaOne

Location: Washington DC

Posted Jan 27, 2025

NinjaOne is seeking a highly skilled and motivated Public Sector Regional Marketing Manager to join their team. This role offers an exciting opportunity to drive growth in the public sector market, leveraging strategic marketing expertise to develop and execute high-impact campaigns. The successful candidate will work alongside cross-functional teams to shape and influence NinjaOne's public sector strategy, making a real impact on the company's growth trajectory. Key responsibilities include developing and executing strategic marketing plans, identifying trends and opportunities, leading cross-functional teams, building relationships with stakeholders, analyzing campaign performance, managing budgets, representing the company at industry events, collaborating with sales teams, and upholding brand consistency.

Software Engineer

Company: Element (e14s.com)

Location: Washington DC

Posted Jan 27, 2025

Element is a HUBZone-certified consulting firm that partners with government agencies to create meaningful user experiences, fostering local economic development and digital transformation. They offer a supportive culture that values collaboration, creativity, diversity, and inclusion. Employees have the opportunity to work on cutting-edge technology solutions and design intuitive interfaces, making a transformative impact on government service delivery. Key responsibilities include applying engineering principles, participating in code reviews, and collaborating with cross-functional teams. Minimum requirements include a Bachelor's degree in Computer Science or related field, 2+ years of software engineering experience, and proficiency in Java development. Preferred requirements include past web application development experience and familiarity with Scaled Agile Framework® SAFe®.

PeopleSoft Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 27, 2025

EDC Consulting, a small business provider of enterprise solutions and strategic business support to the Federal Government, is seeking a PeopleSoft Systems Engineer for a remote position on the East Coast. The role involves supporting and leading major initiatives, managing and monitoring systems and infrastructure, and collaborating with other professionals to ensure high-quality deliverables. The ideal candidate should have a minimum of 10 years of experience in developing engineering applications for large federal agencies, with expertise in Windows Server and Red Hat operating systems, Active Directory, and Exchange administration. The position offers a rich corporate culture with driven leadership, an energetic atmosphere, and opportunities for long-term employment and career growth in the FedGov sector.

SAR Signal and Image Process Engineer (MTS/SMTS)

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 28, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, offering technical expertise and innovative solutions across satellite launch, ground, and cyber systems for defense, civil, and commercial customers. The Electronics and Sensors Division (ESD) is a world-class engineering and scientific leader in electronics and remote sensing systems. The Radar Processing and Analysis Department (RPAD) within ESD specializes in Synthetic Aperture Radar (SAR) image formation, processing, and advanced signal processing. They are seeking SAR Signal and Image Processing Engineers to join their team and contribute to high-impact projects. The role requires a Bachelor's degree in a related technical discipline, relevant radar signal and image processing experience, strong grasp of advanced mathematics, and the ability to obtain a security clearance.

Office Manager

Company: BryceTech

Location: Washington DC

Posted Jan 27, 2025

BryceTech is seeking an experienced Office Manager to support the Department of Health and Human Services Administration for Strategic Preparedness and Response Office of Head of Contracting Activity. The role involves administrative duties, technical support, calendar management, correspondence, travel coordination, and more. The ideal candidate should have a bachelor's degree, 46+ years of experience in an office manager position, and government-related BusinessManagementAdministrative experience. Preferred qualifications include experience supporting acquisition or procurement offices, Federal Managers and Senior Leadership, and strong communication, organizational, and problem-solving skills. BryceTech offers competitive benefits including a comprehensive health plan, 401k plan, and educational reimbursement program.

Systems Manager

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 27, 2025

Call Your Mother, a neighborhood bagel shop and deli with locations in DC and Denver, is hiring a Systems Manager. The ideal candidate should have at least 5 years of relevant technical experience in restaurant or retail environments, experience with restaurant-retail systems, a Bachelor's degree in Computer Science or Software Engineering, 3+ years of experience with PCI DSS requirements, a strong background in quality assurance, excellent analytical and problem-solving skills, strong communication skills, high integrity, and the ability to manage multiple projects in a fast-paced environment. The role involves developing IT strategies, planning and implementing IT systems, ensuring continuous operation of IT systems, managing menu and systems updates, resolving POS system issues, implementing and monitoring security measures, managing relationships with third-party partners, developing and overseeing budgets, utilizing cross-functional collaboration, managing IT projects, and overseeing integration of POS systems with other business systems. The company offers a competitive base salary, opportunities to create extraordinary moments for guests, contribute to the business, support communities, mentor team members, and make genuine relationships.

Director of Communications

Company: Crowell & Moring

Location: Washington DC

Posted Jan 27, 2025

Crowell & Moring LLP, an international law firm, is seeking a Director of Communications. The role involves developing and implementing strategic communications, managing firm risk, and enhancing the firm's public profile. Key responsibilities include advising firm leadership, producing high-quality communications, managing PR professionals, and leading the firm's social media program. The ideal candidate should have proven skills in communications, media relations, project management, and people management. A Bachelor's degree, preferably in communications, public relations, journalism, or a related field, and a minimum of 15 years of relevant experience are required. The firm offers a competitive compensation package and a positive, friendly culture.

Radar Enterprise Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 27, 2025

The Aerospace Corporation is seeking a Radar Enterprise Senior Project Engineer to lead their contributions to the GEOINT Enterprise Capability Area. The role involves delivering emerging architectures for the customers Radar Portfolio Manager, including development, evaluation, and maturation of Radar architecture concepts. The successful candidate will also be responsible for integration of existing and planned systems, identification and mitigation of system risks, and prototype development of Digital Engineering solutions. The position requires a Bachelors degree in engineering, at least 12 years of professional engineering experience, and relevant technical programmatic and engineering Radar domain experience.

DevOps Engineer

Company: Element (e14s.com)

Location: Washington DC

Posted Jan 27, 2025

Element is a HUBZone-certified consulting firm that specializes in crafting meaningful user experiences for government customers. They foster local economic development and lead digital transformation in government agencies. The company values collaboration, creativity, diversity, and inclusion, creating a supportive culture where every voice is valued. As a remote-first company based in Washington DC, they offer a position for a DevSecOps Engineer to modernize federal clients' software development and operational processes. The ideal candidate should have a solid understanding of cloud services, DevOps methodologies, and extensive experience with AWS, IaC, and agile tools. Element is an equal opportunity employer committed to building solutions that improve the lives of those who use them.

Project Manager & Analyst

Company: B.F. Saul Company

Location: Washington DC

Posted Jan 27, 2025

The B.F. Saul Company, founded in 1892, is a successful privately-owned real estate company in the U.S. It specializes in commercial real estate ownership, development, and construction. The company is seeking a Project Manager & Analyst for its Hospitality Group, responsible for coordinating business intelligence tools, data analysis, and reporting on hotel operations, food and beverage, and guest satisfaction. The ideal candidate should have at least two years of hotel or analyst experience, strong analytical skills, and proficiency in Microsoft Office and Excel. Previous experience with business intelligence software and hotel property management systems is desirable. The role involves implementing BI tools, analyzing performance data, and participating in the annual business planning process. The company offers competitive benefits including health insurance, 401k, paid time off, and more.

Quality Account Manager (ITSM)

Company: Makpar

Location: Washington DC

Posted Jan 28, 2025

Makpar is a team of innovators and consultants offering services such as Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, and Health IT. They are a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. Makpar is currently seeking a Quality Account Manager (QAM) for a hybrid position based in Washington DC. The QAM will oversee and manage a federal contract in Continual Service Improvement, Quality Control, and Data Analysis. The role requires a Bachelor's degree, 5+ years of experience in quality assurance, understanding of ServiceNow reporting, and ITIL v4 Foundation Certification. Makpar offers a great benefits package, excellent training, and career development opportunities.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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