Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

IT Project Lead SME- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking an IT Project Lead SME with active Top-Secret clearance for a large federal government project. The role involves overseeing project planning, execution, and delivery, managing a team of developers and stakeholders. The successful candidate will work in an agile environment, maintaining cloud accounts, VPCs, and cloud-managed services. Required qualifications include 12+ years of leadership experience, extensive software development and integration experience, and strong communication, management, and problem-solving skills. US Citizenship is mandatory due to the nature of the government contract. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Senior Solution Sales Executive - Risk & Security

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 13, 2025

ServiceNow, a global leader since 2004, offers innovative AI solutions. The job involves sales strategy and digital transformation. The company promotes inclusivity and equal opportunities.

Teacher at Edgewood Elementary Campus

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 13, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers various early education and child care options. They are seeking a Teacher to lead, coach, and mentor less experienced teachers, implement their curriculum, and create a nurturing environment. The role involves partnering with parents, supporting center success, and cultivating positive relationships. Required skills include excellent customer service, organizational skills, and early childhood education experience. Benefits include discounted child care, medical, dental, and vision coverage, and more. KinderCare is committed to equal opportunity employment.

Senior Clinical Research Associate (Remote)

Company: Novartis

Location: Washington, DC

Posted Jan 13, 2025

This is a remote-based position covering the Eastern US area, with a focus on Washington DC, Baltimore, Ohio, Indiana, and Michigan. The Senior CRA will perform monitoring activities for Phase I-IV Pharma clinical trials, ensuring data quality and adherence to ICH/GCP and US CFR standards. Key responsibilities include trial monitoring strategy, allocation and initiation of trials, and delivery of quality data. The role requires 80% travel and a valid driver's license. Novartis offers a competitive compensation package and a supportive work environment.

Systems Engineer (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Senior Systems Engineer with active Top Secret clearance for a significant federal government project in Washington, DC. The role involves collaborating with various teams to deliver new product features, enhance systems analysis practices, and mentor junior analysts. Required qualifications include 10+ years of technical analysis, clearance, Informatica skills, and strong communication abilities.

Cashier

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is seeking a Cashier with a positive attitude, customer service experience, and cash handling skills. The role involves operating a register, greeting customers, managing cash, and maintaining a clean work environment. Compensation starts at $21.90 per hour with benefits including medical, dental, vision, and work-life resources. The position may require physical demands and adherence to safety policies.

Supervisory Information Technology Specialist - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 13, 2025

This public notice announces the use of OPM's Direct Hire Authority for a position in the Office of the Under Secretary for Public Diplomacy and Public Affairs. The role involves overseeing AI integration into IT platforms, managing budgets, and engaging with senior staff. Applicants must be U.S. citizens, pass a drug test, obtain a Secret security clearance, and pass E-Verify. GS-14 applicants need IT-related experience demonstrating four competencies and specialized experience in policy guidance, AI collaboration, and software design. The role requires managing others, objectivity, adaptability, openness to new ideas, and commitment to tasks.

IT Subject Matter Expert (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Senior IT Subject Matter Expert with active Top Secret clearance for a large federal government project in Washington, DC. The role involves working in an agile environment, engaging with clients, creating test cases, performing testing, and addressing risks. Required qualifications include clearance, a bachelor's degree in software development, 8+ years of SME experience, and expertise in various technologies like Linux, VMWare, Splunk, Dell Server, SAN Storage, AWS, Oracle, and Angular. CGI offers competitive compensation, comprehensive benefits, and a culture of ownership and teamwork.

Software Developer-Mid

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Mid-Level Software Developer with active Top-Secret/SCI clearance for a project in Washington DC. The role involves leading Agile software development, system integration, and collaboration with senior architects and analysts. Required skills include JavaScript (ES6 and higher), Angular, Material UI, RESTful design, .NET Framework 4+, C#, F#, OpenText Content Server, and various development tools. The position offers competitive compensation, comprehensive insurance, and a supportive work environment.

Sales Development Representative, Federal

Company: Planet

Location: Washington, DC / Remote

Posted Jan 13, 2025

Mid Program Manager- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Mid Level Program Manager with active Top-Secret clearance to support a large federal government project. The role involves program planning, leading a team, ensuring project success, and meeting scope, schedule, and budget objectives. The ideal candidate will have a bachelor's degree, 8+ years of program management experience, and expertise in various technologies and methodologies.

Assistant Hospital Services Administrator

Company: DaVita

Location: Washington, DC

Posted Jan 13, 2025

DaVita is a company that offers a community first, company second culture based on Core Values that really matter. They provide award-winning education and training across multiple career paths to help employees reach their potential. The company has a comprehensive benefits package designed to enhance health, financial well-being, and future. They also have a passion for making a difference in people's lives.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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