Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Operations Assistant ( Facilities) NF-02

Company: Department of the Army - U.S. Army Medical Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 21, 2024

This job posting is for a position at the Washington: Joint Base Lewis-McChord Army Fisher House. The role requires experience working with the general public and preferably six months of customer service or housekeeping experience. Full contact information for references is recommended on the resume. The position is part-time with a work schedule to be determined post-hire. The hourly rate is between $19.75 and $21.00. Sunday premium pay and night differential may be authorized. The area of consideration includes JB Lewis/McChord (Pierce) and surrounding areas within a 50-mile radius, or for those who can commute, relocate, are involuntarily separated military members, or military spouses/family members. PCS costs are not authorized. Vaccination status may be requested for workplace safety protocols.

Senior Auditor (Financial Statements)

Company: Castro & Company

Location: Washington DC

Posted Dec 21, 2024

Castro amp Company is a dedicated audit advisory and accounting CPA firm headquartered in Alexandria Virginia. Named as one of Accounting Todays Best Accounting Firms to Work for in 2021, they are dedicated to helping clients accomplish their strategic goals while providing a diverse and inclusive environment for their people. The Senior Auditor role involves evaluating financial statement packages, performing substantive testing, directing and instructing junior auditors, reviewing and directing revisions, making decisions on accounting matters, and preparing audit reports.

IT Specialist (Applications Developer)

Company: Other Agencies and Independent Organizations - Federal Maritime Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job position in the Office of Information Technology (OIT) of the Federal Maritime Commission (FMC). The role involves providing agency-wide user support for computer systems and IT-related services. The position requires U.S. citizenship, a background investigation, and completion of a Declaration for Federal Employment. Specialized experience is needed, including integration work with APIs, data warehouses, and COTS products, analyzing capacity requirements, and ensuring customer and management involvement in software development. No educational requirement is specified. The job offers a comprehensive benefits package.

Information Technology Specialist (Customer Support)

Company: Department of the Army - U.S. Army Sustainment Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 21, 2024

The U.S Army Sustainment Command, 404th Army Field Support Base, Logistics Readiness Center, Plans and Operations Division in JBLM, WA is hiring. The position requires a Secret security clearance, 10% TDY or business travel, and IAT Level 2 certification within 6 months. Qualifications include one year of specialized IT experience and four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Alternatively, a master's degree or equivalent in relevant fields is acceptable. The role is a Direct Hire Authority position, subject to a one-year probationary period. Federal benefits are offered, including comprehensive healthcare, retirement plans, and paid time off.

Supervisory Records and Information Management Specialist

Company: Department of the Interior - National Park Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for the position of Law Enforcement Records Management System (LERMS) Administrator. Responsibilities include overseeing the Records Management Office, ensuring efficient system utilization, and providing program direction for the United States Park Police. The role requires U.S. citizenship, background investigation, Selective Service registration, and participation in Direct Deposit. The successful candidate may need to travel, operate a government vehicle, and complete a one-year probationary period. Qualifications include at least one year of specialized experience in law enforcement records management systems, trend tracking, incident analysis, and policy compliance.

IT Cybersecurity Specialist - DH

Company: Other Agencies and Independent Organizations - Pension Benefit Guaranty Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position at the Pension Benefit Guaranty Corporation's (PBGC) Office of Information Technology (OIT), Enterprise Cybersecurity Department (ECD). The position requires specialized experience in risk analysis techniques and methodologies, as well as experience in various IT competencies such as attention to detail, customer service, oral communication, and problem solving. The posting also provides information on benefits, eligibility for interagency career transition assistance programs, and contact information for reasonable accommodations and discrimination concerns.

Labeling Specialist

Company: Department of the Treasury - Alcohol and Tobacco Tax and Trade Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

TTB, a nationwide team dedicated to collecting excise taxes on alcohol, tobacco, firearms, and ammunition, is seeking applicants. They are ranked among the top 12% of agency subcomponents in the 2023 Best Places to Work in the Federal Government. The role requires specialized experience in research, analysis, and report preparation. U.S. Citizens or Nationals are eligible. The position offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement program, and flexible work schedules.

Associate Chief Information Officer for Infrastructure and Operations

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Associate Chief Information Officer (ACIO) for Infrastructure and Operations role is available within the Office of the Chief Information Officer in the Office of the Secretary. The position requires U.S. citizenship, a one-year SES probationary period, telework eligibility, a writing sample, a Top Secret SCI clearance, and drug testing. The candidate must demonstrate progressively responsible supervisory, managerial, or professional experience, with specific technical qualifications and executive core qualifications. The role offers benefits including retirement, health benefits, and life insurance.

Registered Nurse - (Informatics)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 21, 2024

The Informatic Registered Nurse role involves leadership in assessing, planning, implementing, and evaluating hardware and software applications integrated with the electronic health record (EHR). This role requires collaboration with interdisciplinary team members, including other program and service leaders at the facility and network. The nurse must establish and maintain effective relationships with all levels of Veteran Affairs (VA) staff nationwide. The position requires U.S. citizenship, passing a pre-employment physical examination, and participation in seasonal influenza and COVID-19 vaccination programs. Qualifications include English language proficiency, graduation from an approved nursing school, and current, full, active, and unrestricted registration as a graduate professional nurse. The role involves delivering fundamental care, demonstrating integration of biopsychosocial concepts, and showing proficiency in practice based on conscious and deliberate planning.

Program Manager, CG-0340-14 (Term Appointment NTE 13 Months)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This position requires U.S. citizenship, registration with the Selective Service, and completion of a minimum background investigation. The candidate must have at least one year of specialized experience equivalent to the GS/CG-13 grade level or above in the Federal service.

General Engineer

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a Grade 14 position requiring specialized experience in technical and engineering aspects for the RRF Recap Program. The role involves overseeing and advising on technical and engineering matters, providing guidance on reflagging, upgrades, modernization, and ship delivery to MARAD. Responsibilities include systems engineering, market research, contractor oversight, and maintenance. The position requires U.S. citizenship, specific experience, and various conditions of employment such as security clearance and financial disclosure. A degree in engineering or a related field with specified coursework is mandatory. The role offers a comprehensive benefits package as part of a U.S. government career.

IT Specialist

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting details a position within the Department of Health and Human Services, specifically in the Office of the Assistant Secretary for Financial Resources (ASFR). The role requires IT-related experience and proficiency in four key competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. For a GS-14 position, one year of specialized experience equivalent to at least the GS-13 level is necessary, involving tasks like evaluating business processes, providing technical recommendations, managing system development lifecycle phases, and developing system designs. The position does not have an education requirement but requires U.S. citizenship. It offers a comprehensive benefits package as part of a federal career.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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