Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Marketing Manager

Company: LeapPoint

Location: Washington DC

Posted Dec 08, 2024

LeapPoint is a digital advisory firm specializing in connecting people processes and technology for improved marketing lifecycle orchestration. As an Adobe Gold Solution Partner, they have expertise in the Adobe Experience Cloud ecosystem and have delivered over 600,000 hours of Adobe-related implementations and integrations. They are part of Omnicom Precision Marketing Division, OPMG, which is a global network of agencies and consultancies. The role is a telecommute work from home position as a Marketing Manager, responsible for spearheading innovative campaigns, overseeing their execution, and implementing a comprehensive marketing strategy. The desired skills include 8+ years of marketing experience in the B2B space, proficiency in marketing automation platforms, strong Adobe graphic design skills, experience in content marketing, and more.

Contracts Manager

Company: Seneca Holdings

Location: Washington DC

Posted Dec 08, 2024

Seneca Holdings, the business arm of the Seneca Nation, is a parent company of the Seneca Nation Group (SNG). SNG's federal government contracting business unit meets mission-critical needs of federal civilian defense and intelligence community customers across various domains. The company offers competitive compensation and benefits, including comprehensive medical and dental care, 401K, paid time off, and other benefits. The Contracts Manager will support the Director of Contracts in managing contracting activities for the rapidly growing Products and Solutions sector. The role involves ensuring compliance with federal procurement laws, mitigating business risks, and contributing to profitable business operations.

Infrastructure Engineer

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 08, 2024

Ashburn Consulting is a Small Business based in the Washington DC metropolitan area, specializing in network and network security solutions. The company, an established leader in its field, offers a wide range of services including identity management, virtualization, storage, cloud computing, enterprise security compliance, system monitoring, and backups/recovery. The position involves technical leadership on enterprise compliance, interpreting security compliance reports, developing solutions to security findings, and serving as a subject matter expert for complex compliance issues. Key responsibilities include day-to-day maintenance of servers in a hybrid environment, system and application upgrades, administration of virtual server infrastructure, and managing technology infrastructure supporting Tier 3 services.

Sr. Escalation Engineer

Company: Illumio

Location: Washington DC

Posted Dec 08, 2024

Illumio is a leading security firm offering Zero Trust segmentation solutions, ransomware mitigation, and segmentation technologies. They provide personalized support and expertise through a precise and proven product portfolio. The company values customer loyalty and genuine partnerships. They offer technical product support, handle escalations, and provide updates to technical product documentation.

Strategy Consultant (Digital Transformation)

Company: LeapPoint

Location: Washington DC

Posted Dec 08, 2024

LeapPoint is a digital advisory firm specializing in connecting people processes and technology for improved marketing lifecycle orchestration. As an Adobe Gold Solution Partner, they offer expertise in the Adobe Experience Cloud ecosystem, with certified consultants delivering over 600,000 hours of Adobe-related implementations and integrations. They are part of Omnicom Precision Marketing Division, OPMG, a global network of agencies and consultancies. They are seeking a Strategy Consultant for remote work, with 4+ years of strategic planning, process optimization, and experience with Adobe generative AI. The position requires 10-20 travel and offers benefits, perks, and a positive culture.

Operations Analyst

Company: Microstrategy

Location: Washington DC

Posted Dec 08, 2024

MicroStrategy is a market leader in enterprise analytics and mobility software, known for its innovative approach to BI and analytics. The company is also leading a shift in treasury reserve strategy by adopting Bitcoin as a key asset. MicroStrategy's stock has outperformed the S&P 500 since adopting the Bitcoin Standard. The company values curiosity, innovation, and excellence, and fosters an environment where every employee's contributions are recognized and valued. The Operations Analyst role involves driving meaningful change through operational process analyses, strategic initiatives, and compensation program support. The role requires analytical skills, administrative responsibilities, and collaboration with various teams.

Project Engineer

Company: CAE

Location: Washington DC

Posted Dec 07, 2024

The Project Engineer PE leads and coordinates technical program execution authority over Integrated Product Teams IPTs for planning, organizing, controlling, integration, execution, and close out of engineering content on various flight simulator programs. The position involves working closely with senior level program engineering management and managing large complex project initiatives of strategic importance to the organization involving large cross-functional teams.

Business Project Manager

Company: MassMutual

Location: Washington DC

Posted Dec 08, 2024

The text describes a job opening for a Business Project Manager at MassMutual to lead medium and complex initiatives for the Advisor360 program. The team is small, diverse, and talented, working on a flagship holistic technology solution for MassMutual advisors. The role involves leading the timely delivery of platform enhancements and complex initiatives, partnering with internal and external resources, and managing multiple projects. The ideal candidate should have experience leading business and technical projects, strong Excel and project management skills, and excellent interpersonal skills.

Principal Threat Hunter, Cyber Security (remote)

Company: Cencora

Location: Washington DC

Posted Dec 08, 2024

The job posting is for a Principal Threat Hunter at Cencora Security Operations Center. The role involves applying knowledge of adversarial tactics and techniques, security controls, infrastructure, and networking to proactively investigate potential cyber threats. The responsibilities include threat hunting, research on emerging security threats, crafting methodologies for monitoring and detection, providing security gap analysis, and formulating methodologies for responding to security incidents. The ideal candidate should have exceptional written and verbal communication skills, expert-level understanding of security controls, advanced knowledge of EDR capabilities, and experience creating SIEM correlation logic. The company offers competitive compensation, benefits, and a supportive work environment.

Cyber Security and Compliance Manager

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 08, 2024

Ashburn Consulting is seeking a highly skilled and experienced Cyber Security Specialist to work on network and infrastructure security solutions for government and business clients. The ideal candidate will have 5+ years of hands-on experience in Microsoft Windows and MacOS endpoint devices, Ivanti Software Administrator, software and operating system deployment, and endpoint security compliance. Strong analytical and troubleshooting skills, as well as excellent customer service and project planning skills, are required.

Program Manager with TS/SCI (Cyber Project)

Company: TestPros, Inc.

Location: Washington DC

Posted Dec 08, 2024

TestPros is a successful and growing business established in 1988 to provide Information Technology IT technical support services to a wide range of Commercial and US Federal State and Local Government customers. They offer a variety of services including Program Management, Program Oversight, Process Audit, Intelligence Analysis, Cyber Security, NIST SP 800171 Assessment and Compliance, Computer Forensics, Software Assurance, Software Testing, Test Automation, Section 508 and WCAG Accessibility Assessment, Localization Testing, Independent Verification and Validation (IVampV), Quality Assurance (QA), Compliance and Research and Development (RampD) services. They are an Equal Opportunity Employer and are seeking a Senior Program Manager to support a Federal cyber security program.

Public Relations Manager

Company: Hogan Lovells

Location: Washington DC

Posted Dec 08, 2024

The text describes a job opening for a Public Relations Manager at Hogan Lovells, a global elite law firm. The role involves supporting the Litigation Arbitration and Employment LAE practice group, raising the profile of the firm and its sectors, and working closely with other practice groups and stakeholders. The successful candidate will have excellent communication skills, media relations experience, and a proactive approach to media relations. The position is located in Washington DC and requires core hours from Monday to Friday, with flexibility to work additional hours as needed.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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