Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Customer Success Manager (German Speaking)

Company: Immersive

Location: Germany

Posted Dec 23, 2025

Immersive Labs promotes their cyber resilience platform, highlighting its effectiveness and hiring for a German-speaking Customer Success Manager. They emphasize customer-centric values and growth opportunities.

Customer Success Manager (Deployment)

Company: Neara

Location: UK,Lithuania

Posted Dec 23, 2025

Neara is a technology company creating impactful digital twins for critical infrastructure, emphasizing innovation, global influence, and career opportunities. The job role involves project management, client collaboration, and technical expertise with benefits like career growth and flexible work arrangements.

Map Designer III

Company: Mapbox

Location: Germany

Posted Dec 23, 2025

Mapbox promotes itself as a leading platform for location-aware businesses, emphasizing flexibility, security, and a large developer community. The job posting highlights opportunities for a Staff Map Designer to shape innovative map solutions and collaborate across teams, reflecting the company's commitment to creativity and user-centric design.

Senior Technical Program Manager - Security

Company: Webflow

Location: Argentina

Posted Dec 23, 2025

Webflow seeks a Security Technical Program Manager to lead their security initiatives, emphasizing collaboration across teams, vulnerability management, and operational maturity. The role requires technical expertise, cross-functional coordination, and experience with security frameworks. The company highlights values like trust, creativity, and equity, offering benefits such as equity, health coverage, and remote work flexibility.

Market Development Executive - Consulting Services

Company: Insight

Location: USA

Posted Dec 23, 2025

The job offers remote flexibility, growth opportunities, and a people-first approach with a Fortune 500 Solutions Integrator. Benefits include comprehensive health coverage and work-life balance.

Senior Software Engineer - Identity & Security Products

Company: Twilio

Location: USA

Posted Dec 23, 2025

Twilio seeks a Senior Software Engineer to design and build secure identity solutions. Responsibilities include system development, collaboration, and mentorship. The role offers competitive pay and remote work.

Client Executive

Company: Cytora

Location: UK

Posted Dec 23, 2025

Cytora, an AI-driven insurance company, seeks a Client Executive to manage strategic accounts, drive platform adoption, and collaborate on innovative solutions in a flexible, mission-driven environment.

Staff Conversational AI Designer

Company: General Motors

Location: USA

Posted Dec 23, 2025

This job description seeks a Staff Conversational AI Designer with expertise in Voice and Multimodal interfaces. Responsibilities include leading AI-based design, creating prototypes, and collaborating with cross-functional teams. Requirements emphasize experience with Generative AI, design tools, and user-centered practices.

Intermediate Backend Engineer (Ruby on Rails) - Analytics Instrumentation

Company: GitLab

Location: APAC,Canada,EMEA,Netherlands,UK

Posted Dec 23, 2025

This role involves developing backend analytics services and APIs for GitLab's product, requiring expertise in Ruby on Rails and collaboration with cross-functional teams.

Technical Support Engineer - Italian Speaking

Company: Twilio

Location: Ireland

Posted Dec 23, 2025

This job posting highlights Twilio's commitment to excellent customer service and award-winning billing support. The role involves technical support, process improvement, and team collaboration, with qualifications emphasizing customer focus, technical communication, and Italian language proficiency. The position offers remote work in Ireland with competitive benefits.

Associate Vice President - Digital (Political)

Company: MissionWired

Location: USA

Posted Dec 23, 2025

MissionWired emphasizes creating revolutionary fundraising strategies with a positive impact on the world, showcasing success in converting billions in donations and working with global nonprofits. They prioritize innovation, social change, and diversity, offering competitive benefits and opportunities to drive impactful campaigns.

Sr. Consultant Change Management

Company: phData

Location: USA

Posted Dec 23, 2025

This role requires a Senior Change Management Consultant with 4+ years of experience leading AI and data transformations, developing strategies, and managing organizational change. Preferred skills include Snowflake and AWS expertise, along with strong communication and project delivery capabilities.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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