Customer Success Jobs in Washington DC

50,170 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Director, Cybersecurity Public Policy

Company: Adobe

Location: Washington, DC

Posted Oct 03, 2024

Adobe is seeking a cybersecurity public policy leader to join their team in Washington, DC. The role involves advancing global cyber policy objectives, developing strategic outreach initiatives, building relationships with government officials, and collaborating with internal teams. The ideal candidate should have extensive cybersecurity knowledge, political competence, and a proven track record in policy development. The position offers a competitive salary range of $165,000 to $311,200 annually.

Operations Coordinator - GSA

Company: Censeo Consulting Group

Location: Washington DC

Posted Oct 03, 2024

Censeo Consulting Group is a management consulting firm that helps public sector and nonprofit clients build operational excellence. They are seeking an Operations Coordinator to support the General Services Administration with project management and process improvement tasks.

Project Manager

Company: Red River

Location: Washington DC

Posted Oct 03, 2024

The Project Manager will manage customer projects, provide exceptional customer service, and maintain high standards of professionalism. The role requires strong communication skills, project planning, and risk management. The ideal candidate should have a CAPM or PMP certification and experience with HWSW professional services projects.

IT Program Manager

Company: BAE Systems

Location: Washington DC

Posted Oct 03, 2024

BAE Systems is a leading defense and aerospace company that offers a range of products and services, including engineering integration and sustainment support for critical military platforms and systems. The company is looking for an experienced Technology Operations Lead to join its IT program, supporting a key government customer in a fast-paced and challenging environment.

Client Success Specialist

Company: TruPlace

Location: Washington DC

Posted Oct 03, 2024

TruPlace is a company that provides interactive floor plans, photography, and virtual tours to enhance property visuals and maximize revenue. The Client Success Specialist role involves handling high-volume calls and emails, scheduling photographers, and providing consultative product overview calls.

Systems Support Engineer I (Sun-Thurs 8:30 to 5:00)

Company: Red River

Location: Washington DC

Posted Oct 03, 2024

The job posting is for a Systems Support Engineer I at Red River, responsible for handling customer technical support requests, troubleshooting, and providing exceptional customer service. The ideal candidate should have IT experience, strong troubleshooting and communication skills, and be able to work in a team-based environment.

Loss Mitigation Specialist

Company: Banner Bank

Location: Washington DC

Posted Oct 03, 2024

Banner Bank is a financial institution that offers a range of services, including personal banking, business banking, and mortgage servicing. The company has a strong financial foundation and is committed to employee volunteerism and community involvement. The job posting is for a mortgage servicing position, which involves loss mitigation efforts, bankruptcy file processing, and customer service.

Security Monitor Site Lead - TS/SCI

Company: IDS International

Location: Washington DC

Posted Oct 03, 2024

IDS International is seeking a Site Lead to support a federal agency escort program. The job requires scheduling staffing, managing personnel, and providing corrective action to meet customer expectations. The required qualifications include an active TopSecretSCI clearance and high school diploma or GED.

Security Monitor - TS/SCI

Company: IDS International

Location: Washington DC

Posted Oct 03, 2024

IDS International is seeking Security Monitors to support a federal agency escort program on active construction sites. The job requires verifying personnel, reporting concerns, and adhering to site security requirements. The company is an equal opportunity employer.

Incident Handler

Company: Rapid7

Location: Washington DC

Posted Oct 03, 2024

Rapid7 is looking for people with a passion for investigation and forensic analysis to join their MDR SOC team. As an Incident Handler, you will work with MDR SOC Analysts and Incident Responders to investigate incidents, and provide analysis assistance to Rapid7's Incident Responders.

Product Manager

Company: T-Mobile

Location: Washington DC

Posted Oct 03, 2024

The job overview and responsibilities of the Product Manager at TMobile are described. The role involves creating and managing product vision and roadmap, conducting market research, and partnering with stakeholders to deliver products. The job also requires strong analytical and communication skills, as well as experience in Agile methodologies and project management.

Senior Subcontracts Administrator

Company: Amentum

Location: Washington DC

Posted Oct 03, 2024

Amentum is seeking a Senior Subcontracts Administrator to work remotely, supporting a Department of Defense contract. The role requires strong communication and critical thinking skills, with experience in subcontract risk management and procurement. The company offers a competitive benefit package and a dynamic work environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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