Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Product Owner - MV - 38146

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 02, 2024

Enlighten, a HII company, is seeking an experienced Product Owner with a Secret clearance. The role involves supporting operations, contributing to growth strategy, and providing project management and DevSecOps support. Key responsibilities include establishing relationships with government customers, developing marketing plans, and identifying new market opportunities. The ideal candidate should have a B.A. in Business or a related field, with a minimum of 10 years of experience in DoD cyber, agile development, and/or big data. Strong computer skills, interpersonal skills, and the ability to travel up to 50% are required. Experience with Software Engineering, Cloud Technologies, and Cyber Security is desired but not required.

Software Engineer III

Company: SimIS Inc.

Location: Washington DC

Posted Oct 02, 2024

SimIS Inc is a Veteran Owned Small Business that models future environments and secures the enterprise. They are recruiting for a Software Engineer III position with experience in web protocols, APIs, and modern software development processes.

Senior Ruby Developer

Company: Excella

Location: Washington DC

Posted Oct 02, 2024

Excella is a leading provider of Agile software development and data analytics solutions. They offer a range of benefits, including flexible work-life balance, top-of-industry medical and dental benefits, and opportunities for professional development. The company is committed to diversity and inclusion, and provides resources to support employee wellbeing and career growth.

Lead Graphic Designer

Company: Viderity Inc.

Location: Washington DC

Posted Oct 02, 2024

Viderity is an award-winning consulting firm seeking a Lead Graphic Designer for a temporary full-time position. The ideal candidate will have a strong portfolio, expertise in Adobe Creative Suite, and experience in managing and mentoring a design team.

Associate Sales Representative - Washington D.C./Northern VA - Interventional Spine

Company: Stryker

Location: Washington, DC

Posted Oct 02, 2024

Stryker is seeking an Interventional Spine Associate Sales Representative. The role involves promoting and selling Stryker's Interventional Spine products, conducting product evaluations, and providing excellent customer service. The ideal candidate is a challenger, team player, charismatic networker, strategic closer, customer-oriented achiever, and game changer. The job requires a Bachelor's Degree, 1-2 years of medical sales experience, and the ability to travel up to 20%. Stryker offers comprehensive benefits and a competitive work environment.

Cloud Engineer

Company: BCMC

Location: Washington DC

Posted Oct 02, 2024

BCMC is seeking expert level Cloud Engineers to design and develop cloud-centric architectures and environments. The position requires experience in automation, orchestration, and cybersecurity, with a focus on agile development and DevOps principles.

Proposal Writer and Manager

Company: BDA

Location: Washington DC

Posted Oct 02, 2024

The job posting is for a RFP Writer position at BDA, a global Merchandise Agency. The company values creativity, customer focus, and excellence. The job requires experience in writing persuasive business proposals, managing multiple proposals, and working in a fast-paced environment.

Ticket Sales Operator (Part-Time)

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 02, 2024

The Kennedy Center, a cultural center and living memorial to President John F. Kennedy, is accepting applications for part-time positions on their Ticket Sales team. The role involves providing customer service, handling phone sales transactions, and managing inbound calls. The ideal candidate should have sales and customer service experience, strong communication skills, and a professional demeanor. The Kennedy Center values diversity and fosters a supportive work environment.

Principal CAT Automation Developer (Engineer Software Quality 4) - 3846

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 02, 2024

HII is seeking a Principal Test Automation Developer for the USPS Postal Service Headquarters in Washington, DC. The role involves designing and developing test automation scripts, working with business analysts, and maintaining production systems. The ideal candidate should have advanced knowledge in automation test tools, proficiency in Core Java, Selenium, UFT, and ALM, and experience in Agile software development. Familiarity with VersionOne, task-tracking tools, and mailing industry data exchange standards is preferred.

Platinion Enterprise Solutions Manager

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 02, 2024

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, digital transformation, and technology. Founded in 1963, BCG has a long history of pioneering in business strategy and now works closely with clients to drive positive societal impact. The firm's diverse, global teams bring deep industry expertise and a range of perspectives to question the status quo and spark change. BCG Platinion, a subsidiary launched in 2000, adds deep technical expertise to BCG's capabilities, focusing on areas like Architecture, Cybersecurity, Digital Transformation, and Enterprise Application. BCG Platinion's New York-based North American team, established in 2014, acquired MAYA Design in 2017 to enhance its technology and design capabilities. The firm supports clients' total digital transformation through technology, design, cybersecurity, and risk management. BCG Platinion's Enterprise Solutions team are collaborative, agile, comfortable with ambiguity, technical experts, change agents, and influencers. They manage large-scale ERP projects, restructure business and IT processes, and support IT functions during mergers and acquisitions. The role requires a Bachelor's or Master's degree, 6+ years of IT/ERP consulting experience, and expertise in systems like SAP, Salesforce, Oracle, Workday, etc.

Group Manager, Lifecycle Marketing

Company: Zendesk

Location: Washington DC

Posted Oct 02, 2024

Zendesk is seeking an experienced Group Manager Lifecycle Marketing to lead strategy and a growing team. The role involves setting vision, developing comprehensive lifecycle marketing strategies, and overseeing execution of campaigns to engage and move customers.

Marketing Specialist

Company: BLN24

Location: Washington DC

Posted Oct 02, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a Marketing Specialist to join their team. The company offers competitive benefits, flexibility, and opportunities for growth and development.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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