Direct Hire Authority (Dha) Solicitation Jobs in USA
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Account Executive - Ecommerce
Company: Mercury
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> Mercury is building a complete finance stack for startups We work hard to create the easiest and safest banking experience possible to simplify entrepreneurs and business owners financial lives The challenge is to do so while ensuring we protect Mercury customers and the broader financial ecosystem from bad actors and harmful illegal or unauthorized activities <p> <p> Building Mercurys customer base has turned out to be a wild endeavor With our continued growth in the eCommerce space Mercurys largest customer segment were looking to bring someone onto our eCommerce Sales Team The goal is to help us grow our eCommerce customer base with our core banking product and Mercurys new ecommerce capital solution Its an exciting time to work on the eCommerce team at Mercury <p> <p> Youll partner with eCommerce founders to understand their banking and cash flow needs on a deep level Additionally youll have to understand their operations and have a deep knowledge set of financial tools and ideally capital products <p> <p> <strong> You will <strong> <p> <ul> <li> <p> Prospect qualify and close new opportunities on both banking and capital <p> <li> <li> <p> Be an expert in self sourcing highly qualified pipeline <p> <li> <li> <p> Conduct high velocity sales cycles with in depth discovery <p> <li> <li> <p> Partner cross functionally with an SDR <p> <li> <li> <p> Figure out where you can find strong eCommerce brands and learn as much as you can about them <p> <li> <li> <p> Quickly learn internal tools and processes to manage a large pipeline <p> <li> <li> <p> Work with underwriters to craft compelling capital offers <p> <li> <li> <p> Work with our Relationship Management team to help onboard some of our most complex customers <p> <li> <li> <p> Proactively identify opportunities to introduce new products like our credit card treasury etc <p> <li> <li> <p> Work with our partnerships team and figure out how to open new channels that drive users to Mercury <p> <li> <li> <p> Translate customer needs into prioritized product development <p> <li> <ul> <p> <strong> You have <strong> <p> <ul> <li> <p> Have 3 years+ of closing experience <p> <li> <li> <p> Experience working with capital products and eCommerce companies <p> <li> <li> <p> Existing relationships with a portfolio of eCommerce founders preferred <p> <li> <li> <p> Be comfortable building a pipeline of highquality prospects <p> <li> <li> <p> Be highly autonomous in building and executing on sales pipeline <p> <li> <li> <p> Understand the inputs of good sales discovery <p> <li> <li> <p> Have a strong product sense <p> <li> <li> <p> Work well as part of a team and uplevelling your teammates <p> <li> <li> <p> Communicate complicated ideas with clarity and precision <p> <li> <li> <p> Enjoy learning about companies with complex business challenges <p> <li> <li> <p> Be passionate about fintech and ecommerce <p> <li> <li> <p> Have experience with the MEDDICC sales methodology preferred but not required <p> <li> <li> <p> Have a bachelors degree or something you feel is equivalent <p> <li> <ul> <p> <em> Mercury is a financial technology company not a bank Banking services provided by Choice Financial Group and Evolve Bank amp Trust Members FDIC <em> <p> <p> The total rewards package at Mercury includes base salary equity stock options and benefits <p> <p> Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry New hire offers are made based on a candidates experience expertise geographic location and internal pay equity relative to peers <p> <p> Our target new hire base salary ranges for this role are the following <p> <ul> <li> <p> US employees in New York City Los Angeles Seattle or the San Francisco Bay Area $162500 203100 <p> <li> <li> <p> US employees outside of New York City Los Angeles Seattle or the San Francisco Bay Area $146300 182800 <p> <li> <li> <p> Canadian employees any location CAD 147900 184800 <p> <li> <ul> <p> <p> <p> LIDNI <p><p>
Senior Solutions Engineer - TOLA
Company: Snyk
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> Were looking for a driven customerfocused Senior Solutions Engineer to interface between our customers new and current and our product engineering teams both supporting the adoption of Snyk in new organizations and helping to evolve what Snyk has to offer This SE will focus on the TOLA region Preference to candidates located in this region <p> <p> <p> <p> <strong> Youll Spend Your Time <strong> <p> <ul> <li> <p> Becoming a technical product expert evangelist and coach able to give technical sales demonstrations to customers and partners <p> <li> <li> <p> Educating customers and partners about the adoption of opensource and cloudnative technologies and the importance of empowering developers to stay secure <p> <li> <li> <p> Driving the technical aspects of the sale providing demonstrations managing technical proof of concepts POCs demonstrating producttechnical expertise and sharing best practice <p> <li> <li> <p> Interfacing with our sales engineering product and customer success teams to build solutions that solve our customers problems <p> <li> <li> <p> Shaping and informing decisions on new features based on your experience and customer feedback <p> <li> <li> <p> Traveling to conferences and meeting customers and prospects in person <p> <li> <ul> <p> <strong> What Youll Need <strong> <p> <ul> <li> <p> 5 years or similar in the sales engineering developer or security space <p> <li> <li> <p> Familiarity with a wide variety of coding languages and how they work <p> <li> <li> <p> Knowledge of the developer and DevOps ecosystems and practices <p> <li> <li> <p> Experience with selling to enterprise customers <p> <li> <li> <p> Ability to plan and succeed setting milestones along the way overcommunicate create alignment rally resources and satisfy stakeholders <p> <li> <li> <p> Experience working closely with highly technical audiences <p> <li> <li> <p> A teamoriented mindset <p> <li> <li> <p> Appreciation for diversity and enjoy meeting people from all walks of life <p> <li> <li> <p> Be able to navigate and engage with people in larger enterprise environments <p> <li> <ul> <p> <p> <p> <strong> Wed be Lucky if You <strong> <p> <ul> <li> <p> Have worked in earlystage fastgrowth startups especially in developer tooling <p> <li> <li> <p> Love to teach and coaching is a habit <p> <li> <li> <p> A developer background or experience with coding <p> <li> <li> <p> Prior experience in a direct or matrixed role with a proven ability to work across broad functional teams <p> <li> <li> <p> Experience working with the channel ecosystem <p> <li> <li> <p> Experience working as an enterprise or strategic sales engineer <p> <li> <li> <p> Enjoy mentoring your peers <p> <li> <ul> <p> <p> <p> <p> <p> LILM2 <p><p>
Senior Platform Accounting Analyst
Company: Kraken
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <h1> <strong> Building the Future of Crypto <strong> <h1> <p> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology <p> <p> <p> <p> <strong> What makes us different <strong> <p> <p> Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world <p> <p> <p> <p> Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> <u> Kraken Culture <u> <a> page to learn more about our internal culture values and mission <p> <p> <p> <p> As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> <u> industryleading security <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> <u> crypto education <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> <u> worldclass client support <u> <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> <u> Kraken Pro <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> <u> Kraken NFT <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> <u> Kraken Futures <u> <a> <p> <p> <p> <p> <strong> Become a Krakenite and build the future of crypto <strong> <p> <p> The Team The Finance team at Kraken is a group of specialists charged with managing the firms liquidity capital and risk and providing the overall financial controls and reporting functions for executive decision making compliance and audit readiness Our work contributes directly to Krakens success <p> <p> The Platform Accounting team within the Finance organization is responsible for financial accounting and reporting on a variety of products and transactions including fiat digital assets futures margin options and other new company initiatives In addition the Platform Accounting team oversees OTC operation serving highnetworth individuals and financial institutional clients <p> <p> We are seeking a Sr Platform Operations Analyst I who will work closely with your Finance and Accounting leadership cohorts as well as business partners to plan implement improve automate test and ensure the Platform Accounting team produces complete and accurate financial data for management improves the quality of our financial statements and boosts our audit readiness Join an elite Finance team to drive improvements and automation for all internal processes <strong> What Youll Do <strong> <p> <ul> <li> <p> Interface daily with internal systems and our proprietary exchange platform to assist with fiat and digital asset position reconciliations across our various banks and crypto wallets <p> <li> <li> <p> Promptly research and correct discrepancies and communicating actions to the appropriate stakeholders <p> <li> <li> <p> Lead on reconciliation and accounting for a variety of products and transactions including fiat digital assets futures staking margin options and other new company initiatives coming down the pipeline <p> <li> <li> <p> Independently manage and develop current reconciliation processes for greater efficiency and transparency and analyzing data against business drivers to identify issues and trends <p> <li> <li> <p> Communicate and facilitate break resolution between our OTC desks Treasury Developers Data Scientists and Finance including making journal entries as necessary <p> <li> <li> <p> Provide support for internal and external audits <p> <li> <li> <p> Participate in ad hoc reporting requests <p> <li> <ul> <p> <strong> Skills you HODL <strong> <p> <ul> <li> <p> Bachelors degree in Accounting or closely related field <p> <li> <li> <p> 3+ years of accountingaudit experience from the Big 4 or national accounting firms <p> <li> <li> <p> Industry experience in financial services fintech brokerdealer banking or exchange is preferred <p> <li> <li> <p> Knowledge of US GAAP and experience with SOX <p> <li> <li> <p> Collaborative innovative flexible and adept at building relationships across the organization <p> <li> <li> <p> Ability to handle and lead multiple projects and deliverables in a fastpaced dynamic environment <p> <li> <li> <p> Microsoft Excel proficiency including pivot tables H amp VLookup <p> <li> <ul> <p> <strong> <em> Additional skill sets <em> <strong> <p> <ul> <li> <p> CPA in good standing <p> <li> <li> <p> Experience or knowledge with cryptocurrency <p> <li> <li> <p> Experience and knowledge with SQL <p> <li> <li> <p> Experience with high volume transactions <p> <li> <li> <p> Experience using an ERP system such Netsuite <p> <li> <ul> <p> Location tagging LIRemote LIMD1 <p> <p> Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto <p> <p> <p> <p> As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws <p> <p> <strong> Stay in the know <strong> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> <u> Follow us on Twitter <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> <u> Learn on the Kraken Blog <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> <u> Connect on LinkedIn <u> <a> <p><p>
Account Executive - Strategic Retail
Company: Snowflake
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> Our team is looking to hire for one of our most senior Retail territories In this role you will leverage your lengthy experience in sales to expand to new business units and teams within existing accounts establish new executive relationships and solve business and technical challenges for a named list of clients <p> <p> Your role will encompass prospecting developing and closing business within a timely manner while focusing on the clients requirements The role also involves strategic account planning executive mapping creative problem solving and being able to communicate complex ideas in simple terms <p> <p> This role is a unique opportunity to contribute in a meaningful way to high visibility high impact clients You will be successful in this role if you are able to act with autonomy work with urgency take accountability and be open to new perspectives and ideas Our team members are intellectually curious innovatively solve challenges quickly adapt to change and are excited to exceed our customers expectations <p> <h3> <strong> AS AN ACCOUNT EXECUTIVE ON OUR RETAIL INDUSTRY TEAM AT SNOWFLAKE YOU WILL <strong> <h3> <ul> <li> <p> Be an expert on Snowflakes platform the Retail industry and the broader partner ecosystem <p> <li> <li> <p> Be the trusted advisor to your clients by understanding their existing and future IT roadmap making recommendations and driving the successful utilization of Snowflakes platform <p> <li> <li> <p> Prospect conduct discovery calls uncover client challenges and identify new opportunities for Snowflakes platform <p> <li> <li> <p> Establish ongoing revenue streams for Snowflakes platform and expand into new opportunities within your territory <p> <li> <li> <p> Achieve sales quotas within your accounts on a quarterly and annual basis by developing account plans territory strategies executive engagement partner relationships and driving usage across the platform <p> <li> <li> <p> Work closely with Snowflakes cross functional teams including industry specialists sales engineering value engineering professional services marketing legal and finance <p> <li> <ul> <h3> <strong> ON DAY ONE WE WILL EXPECT YOU TO HAVE <strong> <h3> <ul> <li> <p> 10+ years sales experience selling to enterpriselevel accounts <p> <li> <li> <p> Consistently exceeded multimillion dollar annual revenue targets within a list of named accounts <p> <li> <li> <p> Demonstrable experience sales experience within at least one of the following spaces Data Warehousing Business Intelligence Data Science AdTechMarTech Retail Media Networks Data Clean Rooms or AIML <p> <li> <li> <p> Experience within the Retail space selling to brands directly is strongly preferred <p> <li> <li> <p> Extensive experience negotiating navigating multiple stakeholders and closing business within large enterprise organizations <p> <li> <li> <p> Extensive experience with solutionbased selling experience managing long complex sales cycles and navigating large client organizations <p> <li> <li> <p> Experience building and maintain relationships across your clients including Clevel executives <p> <li> <li> <p> Experience prospecting and engaging new business units to consistently generate pipeline and ensure healthy quarterly pipeline coverage <p> <li> <li> <p> Proven ability to build and execute comprehensive account plans for your territory develop a deep understanding for your clients business and achieve success for your clients and Snowflake <p> <li> <li> <p> Willingness to travel to clients conduct onsite meetings QBRs and host client events on a regular basis <p> <li> <li> <p> Excellent presentation communication and listening skills <p> <li> <li> <p> Ability to provide open honest and respectful feedback contributing to an inclusive work environment <p> <li> <li> <p> The ideal candidate for this role lives in the Midwest or Eastern region <p> <li> <ul> <p> <em> Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data Snowflake employees must abide by the companys data security plan as an essential part of their duties It is every employees duty to keep customer information secure and confidential <em> <p><p>
Finance Project Manager
Company: Wikimedia
Location: USA
Posted Apr 20, 2024
<p><strong>FINANCE PROJECT MANAGER<strong><p> <p><strong>Summary<strong><p> <p>The Wikimedia Foundation is the nonprofit organization that operates Wikipedia one of the most popular websites in the world serving nearly half a billion users every month It is the only nonprofit in the top 50 websites supported by a community of millions of individual donors Join the Wikimedia Foundation in our ambitious project to empower people to create and share the sum of all human knowledge <p> <p>We are looking for a <strong>Finance Project Manager<strong> to join our Financial Planning amp Analysis team reporting to the Senior Manager Finance This individual will be a central resource to the Strategic Finance team responsible for designing implementing and executing processes to streamline our internal reporting and forecasting and for facilitating strategic Finance projects This role requires a mix of analytical operational and project management skills as well as an ability to build collaborative relationships across teams communicate effectively and balance multiple assignments at the same time<p> <p>As the<strong> Finance Project Manager<strong> you will join a small team who manages the Foundations planning analysis and internal reporting processes liaises regularly with and across all departments at the Foundation and acts as a strategic partner to Executive Management You will work alongside a range of Finance professionals engineers and creatives all collaborating to change the world You are an innovator and operational executor who loves to solve problems and set up processes based on your deep understanding of financial workflows and reporting systems Leveraging your background in finance program or project management you are comfortable operating in a complex and ambiguous environment working with high volumes of information<p> <p>This role is remote and open to candidates with work times between UTC8 to UTC4<p> <p><strong>You are responsible for<strong><p> <p><strong>Project amp Process Management<strong><p> <ul style=> <li style=>Projectmanage financial reporting and forecasting processes by creating and maintaining project calendars action items and coordinating roles amp responsibilities<li> <li style=>Schedule and facilitate meetings develop agendas track deliverables of projects and provide biweekly status updates<li> <li style=>Enforce information flows to improve communication and cohesion among teams and departments<li> <li style=>Document the FPampA teams procedures and best practices across all our major workstreams<li> <ul> <p><strong>Business and Financial Analytics amp Reporting<strong><p> <ul style=> <li style=>Lead the preparation of Board and Executive financial reports and presentations<li> <li style=>Develop thoughtful analysis and deliver key insights that support strategic decisionmaking<li> <li style=>Analyze cost drivers and macroeconomic trends within a globally distributed workforce <li> <ul> <p><strong>Skills and Experience<strong><p> <ul style=> <li style=>2+ years work experience + Bachelors or equivalent experience in Program or Project Management Business Analytics Finance or similar <li> <li style=>Experience in building scalable processes for financial reporting and planning activities<li> <li style=>Understanding of financial reporting systems and system integration requirements <li> <li style=>Ability to establish clear systems for project participation across multiple teams and departments<li> <li style=>Experience in managing projects using Asana or similar project management and progress tracking tools<li> <li style=>Comfort in using financial systems eg Workday Adaptive Planning and providing data analysis for problemsolving<li> <ul> <p><strong>Qualities that are important to us <strong><p> <ul style=> <li style=>You love solving problems and understand the connections between micro decisions and the macro systems<li> <li style=>You believe in the mission of the Foundation and are excited to dig into numbers and processes to support that mission<li> <li style=>You enjoy collaborating with a range of stakeholders and you value knowledge sharing and collaboration<li> <li style=>You are capable of working with distributed teams using asynchronous and synchronous methods<li> <li style=>You are a proactive problem solver and take initiative in identifying needs and taking action prior to being asked<li> <li style=>You are comfortable with ambiguity and are able to adapt to a rapidly changing business environment<li> <li style=>You thrive in a resultsoriented culture that favors collaborative decision making<li> <li style=>You have strong time management skills and plan and prioritize work to accomplish all tasks<li> <ul> <p>You are a flexible and creative individual capable of managing multiple priorities and projects in a diverse environment while providing top level attention to detail and ensuring work is complete<p> <div class=h4>About the Wikimedia Foundation<div> <p>The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects Our vision is a world in which every single human can freely share in the sum of all knowledge We believe that everyone has the potential to contribute something to our shared knowledge and that everyone should be able to access that knowledge freely We host Wikipedia and the Wikimedia projects build software experiences for reading contributing and sharing Wikimedia content support the volunteer communities and partners who make Wikimedia possible and advocate for policies that enable Wikimedia and free knowledge to thrive <p> <p>The Wikimedia Foundation is a charitable notforprofit organization that relies on donations We receive donations from millions of individuals around the world with an average donation of about $15 We also receive donations through institutional grants and gifts The Wikimedia Foundation is a United States 501c3 taxexempt organization with offices in San Francisco California USA<p> <p><em><strong>As an equal opportunity employer the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace We encourage people with a diverse range of backgrounds to apply We do not discriminate against any person based upon their race traits historically associated with race religion color national origin sex pregnancy or related medical conditions parental status sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information or any other legally protected characteristics<strong><em><p> <p>The Wikimedia Foundation is a remotefirst organization with staff members including contractors based 40+ countries<strong><strong> Salaries at the Wikimedia Foundation are set in a way that is competitive equitable and consistent with our values and culture The anticipated annual pay range of this position for applicants based within the United States is US$ltspan datasheetsroot=1 datasheetsvalue=133674728 datasheetsuserformat=2145853122 0 0 316112205122010203311204171122051220102033112042811220512201020331120419010114122015Verdana1610 datasheetsformula==R0C108gt67473 to US$ltspan datasheetsroot=1 datasheetsvalue=133102368 datasheetsuserformat=2145893122 0 0 31511220512201020331120416112205122010203311204171122051220102033112041811220512201020331120419110114133115Verdana1610gt102368 with multiple individualized factors including cost of living in the location being the determinants of the offered pay For applicants located outside of the US the pay range will be adjusted to the country of hire We neither ask for nor take into consideration the salary history of applicants The compensation for a successful applicant will be based on their skills experience and location <p> <p><strong>Please note that we are currently able to hire in the following countries <strong>Australia Austria Bangladesh Belgium Brazil Canada Colombia Costa Rica Croatia Czech Republic Denmark Egypt Estonia Finland France Germany Ghana Greece India Indonesia Ireland Israel Italy Kenya Mexico Netherlands Nigeria Peru Poland Singapore South Africa Spain Sweden Switzerland Uganda United Arab Emirates United Kingdom United States of America and Uruguay Our nonUS employees are hired through a local third party Employer of Record EOR <p> <p>We periodically review this list to streamline to ensure alignment with our hiring requirements <p> <p>All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process<p> <p><em><strong>If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability you may contact us at recruitingwikimediaorg or +1 415 8396885<strong><em><p> <p><strong>More information<strong><p> <p><a href=22httpswikimediafoundationorgaboutjobssection1222 rel=nofollow><strong>US Benefits amp Perks<strong><a><br><a href=22httpswikimediafoundationorg22 rel=nofollow><strong>Wikimedia Foundation<strong><a><br><a href=22httpsfoundationwikimediaorgwikiApplicantprivacypolicy22 rel=nofollow><strong>Applicant Privacy Policy<strong><a><br><a href=22httpsdiffwikimediaorg22 rel=nofollow><strong>News from across the Wikimedia movement<strong><a><br><a href=22httpswikimediafoundationorgnews22 rel=nofollow><strong>Blog<strong><a><br><a href=22httpsmetawikimediaorgwikiStrategyWikimediamovement201722 rel=nofollow><strong>Wikimedia 2030<strong><a><br><a href=22httpsmediumcomfreelysharingthesumofallknowledgewestandforracialjustice49c31afbabca22 rel=nofollow><strong>Our Commitment to Equity<strong><a><br><a href=22httpswwwyoutubecomwatchv=OQzZI0l3IOw22 rel=nofollow><strong>This is Wikimedia Foundation<strong><a><strong> <strong><br><a href=22httpswwwyoutubecomwatchv=xQ4ba28oGs22 rel=nofollow><strong>Facts Matter<strong><a><br><a href=22httpswikimediafoundationorgwikiOurprojects22 rel=nofollow><strong>Our Projects<strong><a><br><a href=22httpstechblogwikimediaorg22 rel=nofollow><strong>Our Tech Stack<strong><a><p> <div id=lcontent> <div> <img src=httpsremotivecomjobtrack1907527blankgifsource=publicapi alt=>
Manager, Technical Support
Company: Punchh
Location: USA
Posted Apr 20, 2024
<div class=contentintro><p style=textalign>Hi there Were PAR and our purpose is<p> <p style=textalign><strong>To deliver solutions that connect people to the restaurants meals and moments they love<strong><p> <p style=textalign>We take that responsibility very seriously As a leading provider of technology to the top restaurant brands in the world were calling all rebels instigators idealists and builders to join our constantly growing team<p> <p style=textalign>PAR invented the first standalone point of sale terminal over 40 years ago yet we operate much like a startup at the forefront of restaurant technology Today our solutions span Customer loyalty engagement restaurant management payment services drivethru and full POS integrations These solutions are used to serve tens of millions of guests every day in over 120 countries <p> <p style=textalign>Our mission is to build the number one restaurant technology company in the world and were off to great start<p> <p>We believe that our ambition is only limited by our ability to attract and retain great people people who are up for the challenge to change the game with us If it sounds like you belong here we should meet<p> <p> <p><div><p>The <strong>Technical Support Manager<strong> leads a team of Technical Support Agents who care for PARs customers serving as the first level of support for our Customer Support team This person must be creative ambitious and eager to be part of growing the company Must be able to collaborate with other departments to escalate and resolve issues that arise This individual can build a great team by identifying talented support technicians inspiring them to grow personally and professionally and perfect them to empathize with the customer and do what it takes to deliver support that exceeds expectations This individual will also build metrics that identify customer satisfaction technician performance and overall service delivery performance<p> <p><span style=textdecoration><em>This role will be based in Miami Florida working remotely and onsite at a critical customers office occasionally<em><span><p> <p><span style=textdecoration><em>The shift for this position is Tuesday Saturday 10 AM 730 PM EST<em><span><p> <p><strong><u>Job Responsibilities<u><strong><p> <ul style=> <li style=>Attract hire train and motivate technical support agents to perform at their highest potential<li> <li style=>Assist in developing ongoing trainingsupport for the technical teams Provide training to the team as changes are made and implemented <li> <li style=>Organize and oversee the schedule for support staff and team leads holding employees accountable to that schedule<li> <li style=>Create an environment that promotes curiosity continuous improvement and fun creativity<li> <li style=>Lead by example in setting a high bar in delivering customer service and company values<li> <li style=>Continually assess performance develop improvement plans and implement solutions to drive continuous improvement ensuring support agents have the resources crossfunctional relationships and processes necessary to ensure success and sustained performance To be done through regularly scheduled 1 on 1s and other meetings<li> <li style=>Provide constructive and timely performance evaluations per PAR processes<li> <li style=>Plans directs and controls the development and assigning of work among team providing support and direction<li> <li style=>Manage Team Leads in collaboration with the other L1 Managers in following workflow processes driving accountability with the frontline support reps and effective escalation resolution<li> <li style=>Handle issues affecting our customers as a main point of contact on customer escalations<li> <li style=>Work to train and develop Team Leads preparing them for career development within a manager role<li> <li style=>Work to prepare staff for career development and advancement<li> <li style=>Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences<li> <li style=>Drive KCSRight Answers methodologies through support center supporting KCS commitments and duties as assigned<li> <li style=>Evaluate current processes technology and organizational skills to identify areas of improvement and opportunities for advancement<li> <li style=>Constantly seek improvements that increase proactive support while reducing reactionary activities<li> <li style=>Work closely with technical support agents and engineers and any other departments needed to identify and resolve technical issues through problem solving and coaching<li> <li style=>Works closely with assigned ConceptsBrands during onboarding and setup of their business Maintain relationships as needed to ensure quality support is provided<li> <li style=>Attend ConceptBrand meetings as needed to report KPIsSLAs as requested<li> <li style=>Design and implement Technical Support processes for the team<li> <ul> <p><strong><u>Qualifications<u><strong><p> <ul style=> <li style=><strong>Minimum 2+ years management experience leading teams and growing world class customer support operations<strong><li> <li style=><strong>Minimum 2+ years working in a call center environment with baseline goalsKPIs<strong><li> <li style=><strong>B<strong><strong>ilingual preferred English amp Spanish fluency a PLUS<strong><li> <li style=><strong>Must be able to work this shift Tuesday Saturday 10 AM 730 PM EST <strong><li> <li style=><em>Demonstrated track record of providing worldclass technical support for a SaaS platform is highly preferred<em><li> <li style=>Customerdriven mindset you are a tireless advocate for customers<li> <li style=>Can effectively prioritize and escalate customer issues and drive rapid resolution with a focus on customer experience<li> <li style=>Can balance customer needs against PAR goals and processes while utilizing data<li> <li style=>Ability to influence and build successful working relationships with a diverse set of customers<li> <li style=>Excellent writtenverbal communication and presentation skills<li> <li style=>Proven capability of successful delivery of support metrics KPI developmentmonitoring and reporting out to leadership team<li> <li style=>CompTIA A+ certification is a plus<li> <li style=>KCS knowledge and understanding a plus<li> <li style=>AA degree a plus<li> <li style=>Strong analytical and problemsolving skills<li> <ul> <p> <p> <p><strong><u>Who We Are <u><strong><p> <p>At PAR we believe we will win or lose through the culture we build<p> <p>Our culture is built on 4 values<p> <ul style=> <li style=>Speed we are the kind of people who do not wait for the elevator<li> <li style=>Ownership we want owners not renters<li> <li style=>Focus success is built from focusing on what matters most<li> <li style=>Winning Together for PAR to win we need our customers our employees our suppliers our shareholders and our community to succeed<li> <ul> <p> <p> <p style=margin>The base salary range for this position is $70K$75K USD per year commensurate with work location experience skills certifications education and prior accomplishments<p> <p style=margin>The position may be eligible for additional compensation including a bonus commission andor equity as applicable<p><div class=contentconclusion><p> <p> <p>PAR is proud to provide equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws If you require reasonable accommodation to complete a job application preemployment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact <a href=22mailtoparleavepartechcom22 rel=nofollow target=blank>parleavepartechcom <a>If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website <p><div><img src=httpsremotivecomjobtrack1907298blankgifsource=publicapi alt=>
FP&A Analyst
Company: KoBold Metals
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> <strong> About the company <strong> <p> <p> <p> <p> KoBold Metals is a mineral exploration company inventing AI to explore for the metals we need for a lowcarbon economy Our business is discovering and developing mineral resources and our objective is to achieve a stepchange improvement in exploration success we aim to discover more tier 1 resources faster and with fewer failures <p> <p> <p> <p> KoBold has built a fastgrowing global portfolio of more than 50 exploration properties targeting nickel copper cobalt and lithium which range from 100owned to partnerships with majors junior explorers and prospectors <p> <p> <p> <p> Our team includes the best of the industry in exploration geoscience data science software engineering operations and business Prior to joining KoBold our team members made nearly 20 discoveries Our exploration programs are coled by our geoscientists and data scientists who develop exploration hypotheses rigorously quantify uncertainty in our understanding of the subsurface and design data collection programs that most effectively reduce uncertainty drawing upon a large suite of proprietary exploration technology built by our data scientists and software engineers Our field programs validate and improve the system and have demonstrated material improvements over conventional exploration methods <p> <p> <p> <p> KoBold is privately held and our investors include institutional asset managers T Rowe Rice and Canada Pension Plan Investments technology venture capitalists Andreessen Horowitz Bill Gatess Breakthrough Energy Ventures BOND Capital Standard Investments and Sam Altmans Apollo Projects and leading natural resources companies Equinor Mitsubishi and BHP <p> <p> <p> <p> <strong> About the position <strong> <p> <p> <p> <p> This role will be the second hire in the Financial Planning and Analysis FPampA team In this role you will help create the foundation upon which the FPampA team will grow allowing it to support a rapidly expanding company You will be a key partner to business and technical functions working across the entire company to help forecast model and plan expenses and provide the necessary data and tools to support operational decisionmaking You will help the operational data team and others within the finance organization create the data infrastructure and frontend tools needed to efficiently expand our scope and breadth as business operations become increasingly complex Since KoBold is a startup company operating globally your role will be dynamic and your role and responsibilities will grow as the company grows <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <p> The FPampA Analyst will <p> <ul> <li> <p> Track and report on financial performance to the executive team other business leaders and various external stakeholders eg investors financial institutions etc <p> <li> <li> <p> Work closely with mineral exploration project teams and develop a deep understanding of exploration activities the underlying geoscience how KoBold develops and deploys its exploration technology and unique considerations both financial and operational when operating in jurisdictions ranging from the Arctic to southern Africa <p> <li> <li> <p> Partner with exploration project leads and department heads to build and maintain budget forecasts track actuals and prepare monthly variance reporting <p> <li> <li> <p> Create tools and processes to streamline budget creation and tracking <p> <li> <li> <p> Help design the finance data infrastructure needed to support the automation and scaling of FPampA and other finance activities <p> <li> <li> <p> Conduct adhoc analyses as needed to support operational and strategic decisionmaking <p> <li> <li> <p> Help build and maintain various financial models to forecast company performance cash requirements or specific project economics <p> <li> <li> <p> Serve as finance subject matter expert for the implementation and optimization of various enterprise resource planning ERP business tools and applications <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <p> A great candidate will have <p> <ul> <li> <p> Bachelors degree in STEM fields business Finance or Economics <p> <li> <li> <p> 3+ years of experience working in a dynamic fast paced environment like a growing technology company consulting banking etc <p> <li> <li> <p> Strong Excel and SQL experience <p> <li> <li> <p> Excellent communication and data presentation skills including the ability to effectively communicate with both business and technical teams <p> <li> <li> <p> Ideas about how to visualize and communicate finance and operations data across a multidisciplinary organization <p> <li> <li> <p> A high degree of independence and the ability to work effectively with limited supervision <p> <li> <li> <p> A strong interest learning a lot about how mineral exploration works how our technology improves exploration and how exploration leaders can make better decisions with better information <p> <li> <li> <p> Strong organizational skills and attention to detail <p> <li> <li> <p> Flexibility to accommodate meetings with staff overseas and occasional travel <p> <li> <li> <p> Interest in contributing broadly to the success of the company and eager to pitch in where needed <p> <li> <ul> <p> <p> <p> It is helpful but not required to have experience <p> <ul> <li> <p> Building lowmaintenance Business Intelligence reporting eg Retool Tableau and integrating those tools into daily operations <p> <li> <li> <p> Working with data operations teams on database architecture and maintenance <p> <li> <li> <p> With Python <p> <li> <ul> <p> <p> <p> KoBold Metals is an equal opportunity workplace and an affirmative action employer We are committed to equal employment opportunities for people of any race color ancestry religion sex gender identity sexual orientation marital status national origin age citizenship disability or veteran status <p> <p> <p> <p> This position is fulltime exempt <p> <p> <p> <p> The US base salary range for this fulltime exempt position is $105000 $135000 <p> <p> <p> <p> Location Remote anywhere in the US or Canada <p> <p> <p> <p> <p> <p> <p><p>
Engineering Manager
Company: Zerion
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> Zerion is a wallet for everything onchain Its the safest amp easiest way to explore web3 <p> <p> <p> <p> <p> <p> Were looking for an experienced and driven <strong> Engineering Manager <strong> to help us grow and solidify our engineering team You will focus on people and the engineering process so that we can continue shipping bestinclass Web3 applications <p> <p> <p> <p> <strong> About the role <strong> <p> <p> <p> <p> You will play a key role in scaling and organizing our engineering team We are looking for a person who can establish efficient processes and create a comfortable environment for everyone We want you to focus on the personal growth amp success of every individual and help Zerions team reach its full potential This role is a great opportunity to contribute to the companys culture in a pregrowth stage startup Youll oversee a team of crossfunctional Engineers and partner with Leadership amp Product Management to define meaningful metrics processes and practices <p> <p> <p> <p> <p> <p> <strong> What youll be doing <strong> <p> <ul> <li> <p> Lead a distributed team of crossfunctional Engineers <p> <li> <li> <p> Establish best practices to ensure a highquality product amp consistent delivery of working systems on time <p> <li> <li> <p> Design implement and document product development testing and deployment processes <p> <li> <li> <p> Collaborate with Leadership amp Product Management on roadmapping technical planning amp prioritization <p> <li> <li> <p> Align your team or multiple teams with organizational strategy and principles continuously working toward shared objectives <p> <li> <li> <p> Grow engineers skills experience and confidence through regular 11s coaching actionable feedback work and peer alignment and career advocacy <p> <li> <li> <p> Manage support and evaluate engineers performance <p> <li> <li> <p> Maintain and strengthen Zerions culture of growth openness trust mutual support and care <p> <li> <li> <p> Hire new talent for the team <p> <li> <ul> <p> <p> <p> <strong> What we are looking for <strong> <p> <ul> <li> <p> Experience managing and scaling an engineering team at a fastpaced organization <p> <li> <li> <p> Technical knowledge to discuss issues approaches and solutions in depth <p> <li> <li> <p> Experience in aligning a team on a shared goal and planning releases <p> <li> <li> <p> Desire to manage a fullyremote geographically distributed team <p> <li> <li> <p> At least 4 years of experience in software development <p> <li> <li> <p> At least 2 years of Engineering Management experience <p> <li> <ul> <p> <p> <p> <strong> What you need to succeed <strong> <p> <ul> <li> <p> Ability to do both longterm thinking and shortterm planning <p> <li> <li> <p> Experience releasing to multiple platforms ideally web and mobile applications <p> <li> <li> <p> Passion for efficient engineering processes amp practices and desire to foster an environment that creates them <p> <li> <li> <p> Experience attracting retaining and growing great Engineering talent <p> <li> <li> <p> You show empathy and can build trust <p> <li> <ul> <p> <p> <p> <strong> You are likely a perfect candidate if you have <strong> <p> <ul> <li> <p> Worked at a growthstage startup with 50+ employees <p> <li> <li> <p> Actively coached mentored and incentivized team members in their careers remotely <p> <li> <li> <p> Have a passion for building products to the highest standards across many dimensions user experience performance reliability security <p> <li> <li> <p> Active user of the Web3 space <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Why You Should Join <strong> <p> <p> <p> <p> <strong> Culture <strong> Our high engagement and low turnover emphasize our commitment to a positive culture with a remarkable retention rate of 92 <p> <p> <strong> People <strong> Collaborate with some of the most driven and intelligent individuals in the crypto space <p> <p> <strong> Salary amp Benefits <strong> Receive a competitive salary medical insurance coworking membership and additional benefits <p> <p> <strong> Unlimited Days Off and Flexible Work Schedule <strong> Recharge and explore life outside the office with our flexible timeoff policy and work schedule <p> <p> <strong> Stock Options <strong> Contribute to Zerions success and watch your stock options become valuable <p> <p> <strong> Relocation <strong> We support relocation for you and your family <p> <p> <strong> Travel <strong> Join your colleagues on trips to industry festivals and events <p> <p> <strong> Distributed Team <strong> Zerion is a fully remote team with members worldwide Embrace asynchronous collaboration find your own work rhythm and enjoy a healthy worklife balance <p> <p> <p> <p> <p> <p> <strong> Company Overview <strong> <p> <p> <p> <p> Highlights <p> <p> +350 Monthly Active Funded Wallets <p> <p> +250k Monthly Active Zerion Wallets <p> <p> 255k Unique Zerion DNA Holders <p> <p> <p> <p> <p> <p> Zerion helps to manage your DeFi and NFT portfolios trade across 10+ networks and connect to any decentralized application with one wallet Our mission is to empower more people around the world with efficient permissionless and transparent financial services <p> <p> <p> <p> <strong> To ALL recruitment agencies and individual recruiters <strong> Zerion only accepts resumes from its partners with whom Zerion has contractual relations Zerion is not responsible for any fees or charges associated with unsolicited resumes <p><p>
AE Manager
Company: Getmetronome
Location: USA
Posted Apr 20, 2024
<div><span style=fontsize 24px>About Us<span><div><div>Metronome is the leading usagebased billing platform built for modern software companies With Metronome companies can launch products faster offer any pricing model and streamline finance workflows without writing code<div><div><br><div><div>Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers Our customers love our product and approach and were humbled to work with amazing companies like OpenAI Databricks and NVIDIA<div><div><br><div><div>Youll be joining an experienced team that includes founders who have successfully built and sold startups before Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox Clever and New Relic On the back of this experience and our successtodate weve raised over $78m from leading investors including NEA Andreessen Horowitz General Catalyst and Elad Gil Were also proud to have founders and executives of companies like Segment Plaid Looker Gitlab Confluent HashiCorp and Snowflake as investors who have experienced the pain were solving firsthand<div><div><br><div><div><span style=fontsize 24px>About the Role<span><div><div><span style=fontsize 11pt>As part of the early group of Sales hires at Metronome youll help develop our GotoMarket GTM strategy and close customers in partnership with our Head of Sales Were looking for team members that take initiative and ownership to generate pipeline and drive revenue growth from initial conversation through deployment and beyond Well look to you to build deep product expertise to articulate Metronomes value proposition to various personas across Product Engineering Finance and Ops stakeholders Youll work closely and crossfunctionally across various teams including Growth and Product to help drive our product roadmap and marketing activities<span><div><br><br><div class=h3>Minimum Requirements<div><li style=>5+ years of closing experience working with customers ideally selling to multistakeholder or technical organizations<li><li style=>Ability to learn and communicate technical concepts at a deep level<li><li style=>Excellent written and verbal communication skills<li><li style=>Strong personal drive and ability to thrive in a state of ambiguity<li><br><br><div class=h3>Nice to Haves<div><li style=>Experience with sales as a founder or early salesperson at a startup<li><li style=>Technical degree work experience as a software engineer or other technical skills<li><li style=>Experience with billing infrastructure or quotetocash <li><li style=>Experience selling to technical buyers in Engineering and Product <li><li style=>Ideally looking for someone based in San FranciscoBay Area<li><div><br><div><div>Metronome offers salaries that are highly competitive with other early stage Bay Area startups and significant equity compensation we want you to feel like an owner More importantly were committed to equitable compensation practices across the board If youd like to learn more about our philosophy or about why were all billing nerds shoot us a message Wed love to talk<div><div><br><div><div><i style=fontsize 11pt>Were an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status<i><div><img src=httpsremotivecomjobtrack1907485blankgifsource=publicapi alt=>
Engineering Manager
Company: Invisible Technologies
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> <strong> Website <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwinvisibleco rel=noopener noreferrer nofollow target=blank> httpswwwinvisibleco <a> <p> <p> <strong> Blog <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpsinvtechblog rel=noopener noreferrer nofollow target=blank> httpsinvtechblog <a> <p> <p> <strong> OverviewSales Deck <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsendcomviewsnwwuiptmqamwm8c rel=noopener noreferrer nofollow target=blank> httpsdocsendcomsalesdeck <a> <p> <p> <strong> Recorded Demo <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwyoutubecomwatchv=NwE4PTqjngo rel=noopener noreferrer nofollow target=blank> httpswwwyoutubecomdemo <a> <p> <p> <strong> Core Values <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwnotionsoinvisibletechInvisibleValuesf4d1abd61e4748d4a3412238c7599811c92aaee2123849ca94edc8fec3fa5fbf rel=noopener noreferrer nofollow target=blank> httpswwwnotionsoinvisibletechInvisibleValues <a> <p> <p> <strong> Who Are We <strong> <p> <p> Invisible has experienced exponential growth quadrupling in size year over year for the past three years By the conclusion of 2023 we are on track to achieve an annual recurring revenue ARR of $100 million Operating as a profitable business we maintain a near complete ownership stake with a firm foundation built on robust financial management As part of our commitment to our team we are excited to offer substantial equity compensation presenting a life changing equity opportunities for our Partners <p> <p> Invisible Technologies stands at the forefront of operations innovation We remove strategic roadblocks for clients providing solutions to the worlds most complex business problems A technologyled managed execution service our success is driven by our powerful process orchestration platform which blends the perfect mix of artificial and human intelligence with automation to create extraordinary growth and scale opportunities for client <p> <p> As an Engineering Manager youll lead a team of Software Engineers and collaborate closely with Product Managers and Designers Youll be responsible for the overall impact of the team ensuring that theyre effectively implementing high quality highly impactful software <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Be both highly technical and an effective people manager <p> <li> <li> <p> Lead teams that deliver on multiple projects of increasing dependencies in an ambiguous or highimpact area <p> <li> <li> <p> Work with your team and cross functional partners to define and influence strategy <p> <li> <li> <p> Lead and mentor a team of skilled Software Engineers while fostering a collaborative environment with Product Managers and Designers <p> <li> <li> <p> Drive the teams delivery of highquality impactful software solutions <p> <li> <li> <p> Take charge of the teams overall performance ensuring strategic project goals are met with technical excellence <p> <li> <li> <p> Manage the goals and development plans of individual team members to ensure that theyre learning and growing <p> <li> <li> <p> Recruit interview and hire high quality talent for the team <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> 5+ years of software engineering work experience including handson technical management building holistic web based software solution API design and interactions between servers and clients <p> <li> <li> <p> Significant experience developing applications in team environments <p> <li> <li> <p> Able to research and synthesize new technologies frameworks libraries techniques and explain and evangelize them to more junior engineers <p> <li> <li> <p> One or more of the following experiences <p> <li> <ul> <ul> <li> <p> Experience using React for frontend development We use React Nextjs and Prisma <p> <li> <li> <p> Backend language experience including Node Python FlaskDjangoetc <p> <li> <li> <p> Strong understanding of relational databases MySQL PostgreSQL etc <p> <li> <ul> <h3> Compensation amp Benefits <h3> <ul> <li> <p> Working Times US EST or PST Hours <p> <li> <li> <p> Compensation Breakdown <p> <ul> <li> <p> Base $160000 <p> <li> <li> <p> Base + Bonus Target $215000 <p> <li> <li> <p> Eligible to receive company equity grant <p> <li> <li> <p> Flexible Work Schedule Unaccrued Vacation Days <p> <li> <ul> <li> <ul> <ul> <li> <p> Work Remotely <p> <li> <ul><p>
Director - UX Research
Company: CommerceIQ
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> <strong> Role <strong> <p> <p> As the Director of UX Research you will lead our efforts to deeply understand our users and their jobs to be done JTBD Youll be responsible for creating detailed user personas mapping out their daytoday experiences and uncovering the critical JTBD that our products must fulfill This role is not just about gathering insights its about translating these insights into actionable strategies that guide product development and innovation <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <p> <strong> Strategic Leadership <strong> Develop and execute a comprehensive UX research strategy that aligns with our product roadmap and business goals Lead the UX Research team fostering a culture of curiosity and insightdriven product development <p> <p> <strong> User Personas and Journey Mapping <strong> Craft detailed user personas and map day in the life scenarios to understand the context challenges and opportunities our users face Utilize these insights to inform product design and development <p> <p> <strong> Understanding JTBD <strong> Conduct indepth research to uncover the jobs to be done for our users guiding the product team in creating solutions that contextualize user pain points and deliver right outcomes <p> <p> <strong> Collaborative Insight Integration <strong> Work closely with product managers designers and engineers to ensure research findings are integrated into product strategies design decisions and development priorities <p> <p> <strong> Research Methodology Excellence <strong> Apply a broad range of qualitative and quantitative research methods to gather insights at different stages of the product lifecycle from conception to launch and beyond <p> <p> <strong> Evangelization and Advocacy <strong> Serve as an advocate for UX research promoting its value throughout the organization and ensuring stakeholders at all levels understand and act on research findings <p> <p> <p> <p> <strong> Qualifications <strong> <p> <p> 8+ years of UX research experience with a focus on B2B or enterprise technology including significant experience in leadership roles <p> <p> Demonstrated expertise in creating user personas mapping user journeys and identifying jobs to be done <p> <p> Proficient in a wide range of qualitative and quantitative research methodologies <p> <p> Strong leadership skills with a track record of building and mentoring highperforming teams <p> <p> Exceptional communication and collaboration skills capable of working effectively with crossfunctional teams <p> <p> Masters or PhD in HumanComputer Interaction Psychology Social Science or a related field is preferred <p> <p> <strong> Our Values <strong> <p> <ul> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1YzseV12cKs1IYNINKaKSH3mRToKWW3jcXIdkFr1fhRweditheading=hk8lx6341livi rel=noopener noreferrer nofollow target=blank> Customer Obsession <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1YzseV12cKs1IYNINKaKSH3mRToKWW3jcXIdkFr1fhRweditheading=hnm4jk1c94idj rel=noopener noreferrer nofollow target=blank> Take Ownership amp Deliver Results <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1YzseV12cKs1IYNINKaKSH3mRToKWW3jcXIdkFr1fhRweditheading=horotxwqw99up rel=noopener noreferrer nofollow target=blank> Bias for Action <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1YzseV12cKs1IYNINKaKSH3mRToKWW3jcXIdkFr1fhRweditheading=hucrd0dck2p3l rel=noopener noreferrer nofollow target=blank> Dive Deep <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1YzseV12cKs1IYNINKaKSH3mRToKWW3jcXIdkFr1fhRweditheading=h22gddrl6zmoa rel=noopener noreferrer nofollow target=blank> Curiosity amp SelfLearning <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1YzseV12cKs1IYNINKaKSH3mRToKWW3jcXIdkFr1fhRweditheading=h2zkk4so520rq rel=noopener noreferrer nofollow target=blank> Hire amp Develop the Best <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1YzseV12cKs1IYNINKaKSH3mRToKWW3jcXIdkFr1fhRweditheading=hoc3ryqxqjl3t rel=noopener noreferrer nofollow target=blank> Win as a Team <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1YzseV12cKs1IYNINKaKSH3mRToKWW3jcXIdkFr1fhRweditheading=hza95ok432xpt rel=noopener noreferrer nofollow target=blank> Think Big Take Bets and Innovate <a> <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Stock Options 401K plan FSA and HSA programs <p> <li> <li> <p> Health insurance Life Insurance Longterm and shortterm disability <p> <li> <li> <p> Generous holiday and time off policy including unlimited PTO 4th Friday of every month off for the whole company <p> <li> <li> <p> WFH benefits including flex work from home hours Mobile and Broadband reimbursement Fitness reimbursement home office setup fees <p> <li> <ul><p>
Core Infrastructure Engineer - Platforms
Company: Kraken
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <h1> <strong> Building the Future of Crypto <strong> <h1> <p> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology <p> <p> <p> <p> <strong> What makes us different <strong> <p> <p> Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world <p> <p> <p> <p> Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> <u> Kraken Culture <u> <a> page to learn more about our internal culture values and mission <p> <p> <p> <p> As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> <u> industryleading security <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> <u> crypto education <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> <u> worldclass client support <u> <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> <u> Kraken Pro <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> <u> Kraken NFT <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> <u> Kraken Futures <u> <a> <p> <p> <p> <p> <strong> Become a Krakenite and build the future of crypto <strong> <p> <p> <strong> Proof of work <strong> <p> <p> <strong> The team <strong> <p> <p> <p> <p> Join our Core Infrastructure Engineering Team Platforms Team and start playing a vital role in managing and enhancing Krakens container orchestration platform The team is responsible for managing and applying best practices to our Krakens orchestration platform ensuring is secured reliable and scalable while facilitating a continuous approach to our software development practices Also provides infrastructure support across our Engineering teams Lately the team has been focusing on providing a selfservice platform for engineers to easily access and manage their services in the clusters the team provides and manages <p> <p> <p> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsblogkrakencompost17936performanceatkraken rel=noopener noreferrer nofollow target=blank> Find out more about Core Infrastructure Engineering in our latest engineering blogpost <a> <p> <p> <p> <p> <strong> The opportunity <strong> <p> <ul> <li> <p> Extend and automate the existing container orchestration platform ensuring its scalability reliability and performance <p> <li> <li> <p> Work closely with SREs from different teams to reduce their cognitive load related to the orchestration platform <p> <li> <li> <p> Implement and maintain security best practices for the orchestration platform ensuring the security and availability of our systems <p> <li> <li> <p> Troubleshoot and resolve infrastructure issues as well as provide guidance and support to other team members <p> <li> <li> <p> Participate in oncall rotations to ensure the smooth operation of our critical systems <p> <li> <ul> <p> <p> <p> <strong> Skills you should HODL <strong> <p> <ul> <li> <p> Strong background in Linux Networking and Distributed Systems <p> <li> <li> <p> Handson experience with container orchestration platforms such as Nomad or Kubernetes <p> <li> <li> <p> Proficiency in Infrastructure as Code IaC using Terraform <p> <li> <li> <p> Strong security mindset and experience implementing security best practices in a complex environment <p> <li> <li> <p> Experience in cloud administration preferably in AWS <p> <li> <ul> <p> <p> <p> <strong> Nices to have <strong> <p> <ul> <li> <p> Experience with other HashiCorp tools such as Vault and Consul <p> <li> <li> <p> Familiarity with monitoring and observability tools like Prometheus and Grafana <p> <li> <li> <p> Knowledge of scripting languages such as Python Go or Bash <p> <li> <ul> <p> <p> <p> Location Tagging LIRemote LIGL1 <p> <p> <p> <p> Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto <p> <p> <p> <p> As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws <p> <p> <strong> Stay in the know <strong> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> <u> Follow us on Twitter <u> <a> <p> <p> <a 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