Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Technical Marketing Writer

Company: Expel

Location: USA

Posted Dec 14, 2024

Expel is seeking a technical content writer with a passion for cybersecurity and a strong understanding of the industry. The role involves developing and editing technical marketing content, interviewing security experts, and working cross-functionally with various teams. The ideal candidate should have 8+ years of B2B enterprise tech writing experience and a Bachelor's degree.

Credentialing Coordinator

Company: Nava

Location: USA

Posted Dec 14, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have been trusted by federal, state, and local government agencies since 2013 to build transformative digital services. Nava focuses on populations that are the least protected and aims to restore trust between people and public institutions. They offer client services, expertise, and problem-solving methodology to government clients, helping them improve their products and services for their users and beneficiaries. The Credentialing Coordinator role at Nava involves managing employee and contractor credentials, onboarding new hires, and ensuring compliance with federal, state, and organizational standards. The role requires strong organizational skills, problem-solving abilities, and experience in credentialing HR operations or a similar role. Nava offers competitive benefits, generous time off, and a parental leave policy. They are an equal opportunity employer committed to diversity and inclusion in the workplace.

Senior Account Executive - Payroll & HR Solutions

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They value empowering team members, have a focus on constant improvement, and offer a competitive salary range with benefits. The Senior Account Executive role involves selling the R365 Workforce Solution, managing the sales cycle, and building long-lasting business relationships.

Senior Unreal Engineer (PC & Mobile)

Company: Demiurge Studios

Location: USA

Posted Dec 14, 2024

Demiurge Studios is seeking outstanding engineers with a passion for gameplay, UI tools, and performance optimization to join their team. They offer a collaborative environment, cohesive development teams, and the opportunity to work on games for PC, Android, and iOS devices. The studio is committed to balanced and sustainable development and offers a flexible work environment, generous PTO, medical benefits, and more.

Engagement Marketing Manager

Company: LearnLux

Location: USA

Posted Dec 14, 2024

The text describes a remote-first role at LearnLux, a company providing workplace financial wellbeing services. The position involves supporting growth, creating marketing strategies, and managing client events. The role requires 3+ years of marketing experience and is a full-time position with benefits. LearnLux values diversity and inclusion.

Principal Product Designer

Company: Blackairplane

Location: USA

Posted Dec 14, 2024

This is a full-time remote position for a Principal Product Designer at Black Airplane, a digital product agency. The role involves strategic leadership, driving design excellence, and influencing design standards. Key responsibilities include leading high-profile design initiatives, managing stakeholder relationships, and advocating for user-centered methodologies. The ideal candidate should have a Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field, and at least 8+ years of professional experience in product design.

Principal Support Engineer

Company: EDB

Location: USA

Posted Dec 14, 2024

The job description is for a Principal Support Engineer role in the US, working remotely on a global team. The role involves technical leadership, managing Postgres databases, and providing guidance to clients. The candidate should have 10+ years of experience, including 7+ years in Data Warehouse solutions, and knowledge in Kubernetes, monitoring tools, and cloud service environments. The role requires strong communication skills, time management, and the ability to work in shifts and on weekends.

Solutions Engineer Support Specialist

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They value empowering team members and constantly evolving to be Best in Class. This role involves administrative support to the Sales Engineering team, managing demo and project requests, and tracking key metrics. The ideal candidate has 12 years of experience in sales support or customer service, strong organizational skills, and experience with CRM systems.

Senior Content Marketing Writer

Company: Cobalt

Location: USA

Posted Dec 14, 2024

Cobalt is seeking a Senior Content Marketing Writer to elevate their in-house content program and support complex marketing campaigns. The role involves crafting high-quality engaging content for every stage of the buyer's journey, ensuring alignment with key cybersecurity trends and business objectives. The writer will serve as the primary editor, ensuring a consistent style, tone, and voice across all written materials. This position will position Cobalt as a leader in Offensive Security while driving customer engagement and decision-making.

Associate General Counsel

Company: Quantum Metric

Location: USA

Posted Dec 14, 2024

Quantum Metric is a leading Continuous Product Design company that helps organizations understand the digital customer journey. They capture insights from 40% of the world's internet users, supporting nationally recognized brands. The company has been named to the Inc 5000, Deloitte 500, and Best Places to Work lists. They offer competitive compensation, benefits, and a flexible work environment.

Demand Generation Programs Manager

Company: WatchGuard Technologies, Inc.

Location: USA

Posted Dec 14, 2024

The Demand Generation Programs Manager role at WatchGuard is a critical position in developing, executing, and optimizing the company's digital marketing and go-to-market strategy. The role involves leading a team, working closely with other marketing organizations, managing third-party vendors, and reporting on program performance. The successful candidate will have a minimum of 7 years of marketing or channel marketing experience, prior experience with technology and cybersecurity solutions, and strong project management skills.

Regional VP - Enterprise Sales

Company: Emburse

Location: USA

Posted Dec 14, 2024

Emburse is a company that aims to improve users' lives and businesses by providing a software solution for managing corporate expenses and invoices. They focus on automating manual tasks, saving time, and ensuring compliance. Their solutions are tailored for companies of all sizes, from startups to enterprises like Microsoft, Pinterest, and Estee Lauder. They have over 18,000 customers and 12 million users globally. They are looking for a Senior Sales Executive to attract enterprise business leads and meet quarterly sales goals.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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