Excellent Customer Service Jobs in USA

531,745 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Site Reliability Engineer

Company: Veracode

Location: USA

Posted Dec 03, 2024

Veracode is seeking a skilled Senior Site Reliability Engineer to join their team and play a role in the evolution of the team to a full GitOps model. The ideal candidate will have a strong background in DevOps with a focus on security, experience in managing containerized infrastructures, and a deep understanding of CI/CD pipelines. The role involves ensuring the reliability, security, and scalability of their software security product, working closely with engineering, product, and security teams.

Area Vice President - Public Sector

Company: GitLab

Location: USA

Posted Dec 03, 2024

The Area Vice President is responsible for building and managing a team of Area Sales Managers who are leading teams of Strategic Account Leaders selling GitLabs industryleading single application for the full software development lifecycle. The job requires demonstrated progressive second line leadership experience, proven second line sales management experience, and a track record of consistent overachievement of a $20m+ ACV annual quota.

Setup Operations Manager

Company: Check

Location: USA

Posted Dec 03, 2024

The job description is for a Setup Operations Manager role at Check, a company that offers payroll implementation services. The role involves leading a team, optimizing processes, and driving innovation. The company offers a range of benefits, including medical insurance, stock options, and flexible PTO.

Creative Strategy Lead - Global Creative Lab

Company: Spotify

Location: USA

Posted Dec 03, 2024

Spotify is seeking a seasoned Creative Strategist to join their awarded and tenured creative strategy team. The role requires experience working directly with sales teams, clients, and agencies, as well as a deep understanding of the creative strategy process across multiple mediums.

Staff Backend Engineer - Grafana Enterprise Datasources

Company: Grafana Labs

Location: USA

Posted Dec 03, 2024

The job posting is for a remote Staff Software Engineer position in the Enterprise Data Sources squad at Grafana. The team focuses on building new enterprise-grade data source plugins and ensuring seamless customer experiences. The role involves developing and enhancing plugins, collaborating with other squads, and driving innovation. The company values autonomy, collaboration, and enabling decisions over committees and red tape.

Client Operations Coordinator

Company: si

Location: USA

Posted Dec 03, 2024

At SimplyInsured, we are dedicated to simplifying and making health insurance more accessible for small business owners. With over 20,000 customers and major partnerships, we are growing quickly and disrupting the industry. The role of a Client Operations Coordinator involves assisting the Client Onboarding team, resolving eligibility concerns, and ensuring customers are properly enrolled on the SimplyInsured platform. We offer competitive compensation, a values-based culture, and a market-based compensation structure.

Senior Software Engineer III | UI

Company: ExtraHop

Location: USA

Posted Dec 03, 2024

ExtraHop is a company that provides network detection and response technology to help organizations achieve complete visibility and proactive security. They are looking for a skilled Front End Software Engineer III to join their team and help shape the future of cybersecurity.

Accounting Technology Consultant

Company: FloQast

Location: USA

Posted Dec 03, 2024

The text describes a job opening for an Accounting Technology Consultant at FloQast, a company that provides accounting workflow automation software. The role involves working closely with a team to deliver solutions to customers, helping them succeed and add value. The company offers competitive compensation, benefits, and a positive work environment.

Manager, Channel Partnerships

Company: Snappy

Location: USA

Posted Dec 03, 2024

The text describes a job opening for a Manager Channel Partnerships position at Snappy, an award-winning gifting platform. The role involves building, managing, and optimizing the company's channel partner network, working closely with cross-functional teams, and developing a comprehensive strategy to grow channel revenue. The successful candidate will have 7+ years of experience in channel partnerships, business development, or a related sales function, with a track record of growing channel revenue. They should have excellent interpersonal and communication skills, be sales-driven, and have a technical skillset proficient in CRM and channel management tools.

Business Analyst

Company: Billtrust

Location: USA

Posted Dec 02, 2024

This job posting is for a Business Analyst position at Billtrust. The role involves documenting functional requirements, technical specifications, and template documentation for customer needs. The candidate should have 3+ years of experience in a Business Analyst or related role, excellent communication skills, and the ability to interact with both technical and non-technical personnel. The expected base salary range is $80,000 - $110,000 annually. Billtrust offers flexible working hours, open PTO, a sabbatical, paid parental leave, opportunities for growth, recognition, and benefits.

Senior Fullstack Engineer (Frontend Leaning)

Company: Updater

Location: USA

Posted Dec 03, 2024

The job posting is looking for a seasoned Senior Fullstack Engineer to join the MoveHQ division. The role involves enhancing the frontend and backend of the move management platform, leading development of new features, optimizing platform performance, and mentoring and developing talent.

Junior Account Manager

Company: Getaround

Location: USA

Posted Dec 02, 2024

Getaround is a connected carsharing marketplace that connects people with cars for on-demand mobility. They aim to lessen greenhouse gasses and reduce pollution by encouraging carsharing. They are looking for a Junior Account Manager to develop and nurture long-term relationships with car owners and provide customer support.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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