Excellent Customer Service Jobs in USA

531,745 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

MuleSoft Senior Software Engineer

Company: First Citizens Bank

Location: USA

Posted Dec 02, 2024

The job posting is for a remote MuleSoft developer role that requires strong technical knowledge and experience with API management concepts. The responsibilities include system enhancement, analysis, business support, and on-call support. The preferred qualifications include experience with TIBCO Enterprise Service Bus, ESB, and knowledge of system life cycle development methodology.

Customer Success Manager

Company: Upkeep

Location: USA

Posted Dec 02, 2024

UpKeep is a leading cloud-based Asset Operations Management software company that provides mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. They aim to modernize workflows and maximize operational efficiency for over 3000 customers, including Shell, Yamaha, Unilever, McDonald's, Subway, and Marriott. As a Series B tech startup, UpKeep fosters an inclusive and mission-driven culture, offering stock options, great benefits, and flexibility to work remotely. They are ranked the 1 Facility Management software on Gartner 1 Maintenance Management software on G2 Crowd FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. The Customer Success Manager role involves overseeing a dedicated book of business, serving as a product expert, providing education, delivering engagements, driving customer engagement, and partnering with internal teams to deliver exceptional customer experiences.

HVAC Sales Account Manager

Company: Johnson Controls

Location: USA

Posted Dec 02, 2024

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, offering a competitive salary, comprehensive benefits package, and opportunities for growth and development. The company is committed to providing an empowering company culture and supporting its employees' physical, financial, and emotional wellbeing.

Manager of Institutional Giving

Company: Code.org

Location: USA

Posted Dec 02, 2024

The job posting is for a Manager of Institutional Giving at Codeorg, responsible for driving contributed revenue through grant proposals, reports, and sponsorship requests. The role involves establishing and maintaining partnerships with grant funders and corporate foundation partners, and identifying new prospects to secure new revenue.

Systems Specialist (Centrifugal Chiller)

Company: Johnson Controls

Location: USA

Posted Dec 02, 2024

The text is a job description for a technical support role at Johnson Controls, offering competitive salary, benefits, and opportunities for growth. The role involves providing technical support for BE products to Field Sales and Service channels, creating and maintaining technical service bulletins, and driving product reliability through the Continuous Improvement Process.

Senior Director, Partner & Channel Marketing

Company: SecurityScorecard

Location: USA

Posted Dec 02, 2024

SecurityScorecard is a global leader in cybersecurity ratings, with over 12 million companies continuously rated in 64 countries. They offer patented rating technology used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting. The company is recognized as a Best Workplace, Best Places to Work in NYC, and one of the 10 hottest SaaS startups in New York. They are seeking a dynamic Senior Director of Channel Partner Marketing to drive revenue growth and market expansion.

ITAM Governance Manager

Company: First Citizens Bank

Location: USA

Posted Dec 02, 2024

This is a remote role that provides governance and oversight to the IT Asset Management ITAM Program. The position involves ensuring the programs published policy standards procedures controls and operating metrics are effectively managed and aligned with regulatory requirements and risk management strategies. The role also includes data analysis, reporting, communication, and leadership responsibilities.

Analytics Consultant

Company: SuccessKPI Inc.

Location: USA

Posted Dec 02, 2024

The job posting is for an Analytics Consultant position at SuccessKPI, a fast-growing global company in the analytics space. The role involves leveraging analytics tools to derive business insights, collaborating with clients and internal teams, and working closely with IT and business clients. The company offers a diverse and dynamic culture, career development opportunities, and a range of benefits.

Director of Customer Operations and Collections

Company: InDebted

Location: USA

Posted Dec 02, 2024

InDebted is a company that provides products and solutions to support overdue consumers through debt. They are seeking a Director of Customer Operations and Collections to lead their customer-facing operations in North America and ensure exceptional performance.

Senior Solutions Consultant

Company: SuccessKPI Inc.

Location: USA

Posted Dec 02, 2024

SuccessKPI is looking for a motivated and customer-focused Solutions Consultant to join their team. The role involves running discovery workshops, partnering with sales teams, and creating customized demos. The company offers a diverse and dynamic culture, career development opportunities, and a fast-growth global company in the rapidly growing analytics space.

Bilingual Member Engagement Specialist

Company: BeneLynk

Location: USA

Posted Dec 02, 2024

BeneLynk is a social care company that assists people address Social Determinant of Health SDoH barriers and compensates well for doing so. They are hiring a Remote Bilingual Member Engagement Specialist to conduct telephonic screening services to Medicare Advantage beneficiaries.

Principal Campaign Strategist

Company: Simon Data

Location: USA

Posted Dec 02, 2024

Simon Data is a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for customers. They are building a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. The Principal Campaign Strategist role involves delivering comprehensive data-driven strategies, leveraging advanced capabilities to create and optimize personalized campaigns, and ensuring alignment with client goals.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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