Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Business Analyst / Project Manager

Company: CloudHire

Location: USA

Posted Nov 19, 2024

CloudHire is seeking a Business Analyst/Project Manager to manage projects, oversee technology projects, and work with a team to deliver high-value results. The ideal candidate is a clear communicator with problem-solving skills, enthusiasm for technology, and a passion for continuous learning.

Director - Quality Assurance

Company: Nuna

Location: USA

Posted Nov 19, 2024

The job posting is for a Quality Engineering Manager role at Nuna, where the candidate will lead a team to ensure quality applications and drive adoption of quality systems. The role requires experience in managing quality functions, software engineers, and data-driven approaches. The company offers competitive salary, benefits, and equity program.

Fullstack Engineer

Company: Cobalt

Location: USA

Posted Nov 19, 2024

Cobalt is a company that offers pentesting services and is looking for a full-stack software engineer to join their team. The company is committed to helping organizations of all sizes with their cybersecurity needs and is looking for someone with a strong background in full-stack development to help drive advancements in their platform.

Director, Trust & Safety and Privacy Program Management

Company: Mozilla

Location: USA

Posted Nov 19, 2024

Mozilla Corporation is a nonprofit technology company that aims to make the internet better for people. They are seeking a Director to lead their Trust and Safety efforts and oversee a cross-functional team. The role requires a unique blend of technical expertise, strategic leadership, and a deep understanding of Trust and Safety and privacy challenges.

Customer Assurance Manager

Company: Optimaldynamics

Location: USA

Posted Nov 19, 2024

Optimal Dynamics is a high-growth company that aims to automate and optimize the logistics industry through advanced analytics. They are looking for a Success Assurance Manager to ensure customer success and drive product adoption.

Principal Product Manager - Payroll Integrations

Company: Deputy

Location: USA

Posted Nov 19, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They are hiring a Product Manager to lead the development of their Payroll product, requiring 12+ years of experience in Product Management, prior experience in Payroll, and a strong understanding of technology.

Lead Actuary

Company: Nuna

Location: USA

Posted Nov 19, 2024

The job posting is for a role at Nuna, a health technology company, to support the development of tools for value-based care. The candidate will help build features in Nuna's platform, support implementation of customer programs, and leverage actuarial expertise to make recommendations.

Technical Program Manager

Company: Automox

Location: USA

Posted Nov 19, 2024

Automox is seeking a Technical Program Manager to lead complex projects, drive business operational efficiencies, and contribute to architectural design decisions. The company values a one-team mentality, encourages collaboration, and offers a competitive salary, equity, and benefits.

Principal HR Business Partner

Company: Affinity

Location: USA

Posted Nov 19, 2024

The job posting is for a Principal HRBP role at Affinity, a company that values its employees and offers a range of benefits. The role involves coaching and consulting with people managers, optimizing strengths and capabilities, and championing employee engagement. The company is looking for a strategic thinker with HR experience and a passion for creative people initiatives.

Software Engineer, AI / Full Stack

Company: Squint.ai

Location: USA

Posted Nov 19, 2024

Squint is a Manufacturing Intelligence Platform that uses AI and AR to make every operator an expert. They are looking for Software Engineers to build the platform, focusing on AI-powered full-stack projects. The company is committed to creating a diverse and inclusive workplace.

Principal Product Designer

Company: Nuna

Location: USA

Posted Nov 19, 2024

The Principal Product Designer role at Nuna is a highly visible position that requires leadership, execution, and collaboration skills to design experiences that are intuitive and compelling. The role involves conceptualizing and launching a new direct-to-patient experience that improves outcomes for people with chronic conditions.

Vice President of Account Management

Company: Garner Health

Location: USA

Posted Nov 19, 2024

Garners mission is to transform the healthcare economy by delivering high-quality and affordable care. The company is looking for a VP of Account Management to oversee a team of account managers and ensure the success and retention of clients.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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