Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Sr. Finance Manager - GTM

Company: Olo

Location: USA

Posted Nov 15, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are looking for an experienced finance professional to join their GTM Finance function, which will involve building and managing revenue forecast models, analyzing investments, and optimizing functional P&Ls.

Mid-Market CDM

Company: User Interviews

Location: USA

Posted Nov 15, 2024

User Interviews is a remote company that values customer development and continuous improvement. They are looking for a sales representative to join their team, with a focus on expanding and renewing midmarket accounts.

Manager - Customer Accounts

Company: brightwheel

Location: USA

Posted Nov 15, 2024

Brightwheel is a technology brand in early education, aiming to provide high-quality education for every child. They are seeking a Manager of Customer Accounts to lead a team of Account Managers, providing exceptional service to schools. The ideal candidate should have a successful track record in account management, customer success, and team development.

Manager - Partner Growth

Company: ActiveCampaign

Location: USA

Posted Nov 15, 2024

ActiveCampaign is seeking a lead for its Partner Growth team, responsible for leading a global team of Channel Partner Account Managers. The successful candidate will drive success within the revenue-generating partner management team, making data-driven decisions to guide the team towards hitting and exceeding assigned goals.

Analyst - Data Strategy & Operations

Company: brightwheel

Location: USA

Posted Nov 15, 2024

brightwheel is seeking an Analyst to join the Data Operations team. The role requires attention to detail, strong organization, internal collaboration, project management, and analytical skills. The candidate will be responsible for designing and executing work to achieve audacious goals, collaborating cross-functionally, and achieving extraordinary results.

Brand & Integrated Marketing Lead

Company: Webflow

Location: USA

Posted Nov 15, 2024

Webflow is seeking a Brand and Integrated Marketing Lead to join their team. The role involves developing and implementing a cohesive integrated marketing strategy, owning the Webflow brand narrative, and building a high-performing team. The company offers a range of benefits, including equity ownership, 100 employer-paid healthcare, and a flexible PTO policy.

Product Designer

Company: Array

Location: USA

Posted Nov 15, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. The company is focused on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Sr Account Manager

Company: Trafilea

Location: USA

Posted Nov 15, 2024

Trafilea is a dynamic and innovative Tech Ecommerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They foster a culture of collaboration, innovation, and continuous learning, and offer a remote-first approach with a diverse and talented team.

Sr. Manager - Social Media

Company: hims & hers

Location: USA

Posted Nov 15, 2024

The company is looking for an experienced marketer to manage their social media presence, build and maintain a brand presence, and engage with their audience. The role requires strong communication and interpersonal skills, as well as experience with social media platforms and community management.

Director - Lifecycle Growth & Revenue

Company: ActiveCampaign

Location: USA

Posted Nov 15, 2024

The job posting is for a Director of Lifecycle Growth and Revenue at ActiveCampaign, a company that helps small teams power big businesses with intelligent marketing automation. The role involves developing and implementing lifecycle strategies to drive upgrade and expansion revenue and retention, and requires 12+ years of marketing experience, including 8+ years in people leadership.

Product Manager - Prototyping

Company: Figma

Location: USA

Posted Nov 15, 2024

Figma is looking for an experienced Product Manager to lead their Prototyping team. The role involves evolving prototyping tools, collaborating with cross-functional teams, and leveraging AI to make design simpler and more intuitive.

RFP Specialist / Senior RFP Specialist

Company: Vestwell

Location: USA

Posted Nov 15, 2024

Vestwell is a fintech company that aims to provide easy access to workplace savings programs for small and mid-sized businesses. They believe that every worker should have access to a 401k or 403b program and are working to rebuild the core infrastructure for the modern era. The company is seeking a highly skilled writer to join their team and is offering a competitive salary range of $70K-$90K.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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