Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Staff, Product Manager (L4) - User Authentication & Identity

Company: Twilio

Location: USA

Posted Nov 09, 2024

Twilio is looking for a Product Manager to join the User Authentication and Identity product team. The role involves crafting and delivering on the vision, strategy, and roadmap for the product portfolio. The company values diverse experiences and encourages applicants from all backgrounds to apply.

Senior Director - Global Compensation

Company: Twilio

Location: USA

Posted Nov 09, 2024

Twilio is a company that values diversity, inclusivity, and remote work. They are looking for a Senior Director of Compensation to drive compensation programs and policies globally. The role requires experience in compensation, leadership, and analytics, and offers a competitive salary and benefits package.

Telephonic Case Manager

Company: Sedgwick

Location: USA

Posted Nov 09, 2024

Sedgwick is a company that values its employees and offers a positive work environment. The company is looking for enthusiastic candidates who thrive in a collaborative environment and are driven to deliver great work. The role of a Telephonic Case Manager involves creating a case management strategy to facilitate medical recovery and a successful return to work.

Business Development Representative

Company: WatchGuard Technologies, Inc.

Location: USA

Posted Nov 09, 2024

WatchGuard is a global leader in network security and intelligence, offering a flexible work philosophy and a range of benefits. The company is committed to fostering an inclusive workplace and provides equal employment opportunities for all qualified employees.

Manager - Software Engineering

Company: G-P

Location: USA

Posted Nov 09, 2024

The company GP is seeking an Engineering Manager with a strong focus on product leadership to lead a team of engineers working on AI-powered products. The role demands someone with a background as an exceptional individual contributor who can inspire others and has a natural drive for simplicity and elegance in design.

Principal Consultant - Full Stack Drupal Developer

Company: Dynamo Technologies

Location: USA

Posted Nov 09, 2024

The job description is for a Full Stack Drupal Developer to support the US Forest Service. The job requires experience in Drupal development, web solutions, and enterprise solutions. The company, Dynamo, is an Equal OpportunityAffirmative Action employer.

Lead People Programs & Operations Specialist

Company: Deputy

Location: USA

Posted Nov 09, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They are looking for a motivated and detail-oriented individual to join their People Team as a Lead People Programs and Operations Specialist.

Manager of Institutional Giving

Company: Code.org

Location: USA

Posted Nov 09, 2024

The job summary describes the role of a Manager of Institutional Giving at Codeorg, responsible for driving contributed revenue through grant proposals, reports, and sponsorship requests. The role involves establishing and maintaining partnerships with grant funders and corporate foundation partners, and identifying new prospects to secure new revenue.

Commission Analyst

Company: Coursera

Location: USA

Posted Nov 09, 2024

The job overview describes a role in ensuring the accuracy and integrity of commission process for a global sales organization. The responsibilities include calculating and tracking commission payments, collaborating with cross-functional teams, and ensuring transparency and accuracy.

Forensic Accounting Manager (FEMA)

Company: Sedgwick

Location: USA

Posted Nov 09, 2024

The job posting describes a career opportunity at Sedgwick, a company that values its employees and offers a culture of caring. The role involves managing a forensic accounting team and overseeing the preparation of public entity claims to FEMA. The company emphasizes its commitment to diversity, inclusivity, and employee well-being.

Manager - Reals and CS Programs

Company: Menlo Security

Location: USA

Posted Nov 09, 2024

Menlo Security is a cybersecurity company that provides cloud-based isolation platforms to protect organizations against cyberattacks. They are looking for a Manager of Renewals and Growth to own and execute the global renewal strategy for all of their renewals and programs. The successful candidate will be a proactive leader with creative sales experience, program management knowledge, and excellent business acumen.

Staff Analytics Engineer - Data Stewardship

Company: Airbnb

Location: USA

Posted Nov 09, 2024

Airbnb is seeking a Staff Analytics Engineer to join the Data Stewardship team. The role involves building strategies, programs, and tools to improve data quality, efficiency, and safety. The team is responsible for driving responsible data use, ensuring data is trustworthy and easy to use, and nurturing a data-inspired culture.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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