Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Senior Manager - Partner Success

Company: Caribou

Location: USA

Posted Jan 22, 2025

Caribou is seeking an experienced Affiliate/Partner Manager with a strong background in high-growth technology-driven startups, preferably in finance, banking, insurance, or related industries. The role involves managing strategic partnerships, driving qualified prospects, and meeting or exceeding revenue goals for partners. The ideal candidate should have a Bachelor's degree, an MBA designation or in progress, and 8+ years of experience in Affiliate/Partner management. They should be a critical thinker, effective project manager, and have budget and forecasting experience. The role offers competitive compensation, equity options, robust wellness benefits, and professional development opportunities. The position can be based in the Caribou office in Denver, CO, or remotely from a state where Caribou operates, with a preference for Chicago, IL, Denver, CO, or San Francisco, CA markets.

Account Executive, New Restaurants (Mid-Market)

Company: OpenTable

Location: USA

Posted Jan 22, 2025

OpenTable, a leading hospitality company, is seeking a MidMarket Account Executive with 5+ years of remote sales experience. The role involves targeting, identifying, and selling OpenTable products to restaurants within an assigned territory. The candidate will conduct outbound prospecting, cultivate relationships, educate prospects, and generate business plans. The ideal candidate is data-driven, self-motivated, and skilled in communicating new points of view. OpenTable offers competitive compensation, benefits, and a flexible work environment.

Solution Architect - Viator API Implementation

Company: Tripadvisor

Location: USA

Posted Jan 22, 2025

Viator, a Tripadvisor company, is a leading global platform for tours and activities, offering over 300,000 experiences. They emphasize making memories through travel and provide industry-leading flexibility. Viator is seeking a Solution Architect to collaborate with partners, design end-to-end solutions using their APIs, and optimize performance. The ideal candidate should have 5+ years of experience in solution architecture, strong understanding of APIs, and experience with programming languages and API tools. The role offers competitive compensation, flexible work schedule, and various benefits like donation matching, tuition assistance, and travel perks.

Product Manager - Operations

Company: Canvas

Location: USA

Posted Jan 22, 2025

The job posting describes a Product Manager role for a tech company, focusing on leading a cross-functional team in developing AI-powered software for semiautomated modeling of CAD/BIM models from 3D scans. The role involves owning the product roadmap, driving key business results, and collaborating with the global 3D Operations team to improve their work and productivity. The ideal candidate should have 2+ years of PM experience, strong technical skills, excellent analytical skills, and outstanding communication abilities. Experience in architecture, CAD, BIM, 3D modeling, or 3D graphics is a plus.

Inside Sales Lead

Company: Canvas

Location: USA

Posted Jan 22, 2025

The job description outlines a role that involves managing and growing a team of sales professionals, developing sales strategies, collaborating with cross-functional teams, closing high-value leads, and maintaining the company's brand position. The ideal candidate should have extensive sales experience, preferably in the architecture, interior design, or construction sectors, and a strong understanding of programmatic selling. Proficiency in Hubspot CRM is required, and the candidate must be comfortable working in a fast-paced environment.

Account Executive - Enterprise

Company: Stripe

Location: USA

Posted Jan 22, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an Account Executive with 8+ years of sales experience, preferably selling a technical product. The role involves managing existing relationships, identifying new opportunities, executing long-term sales strategies, and driving deal strategy and commercial negotiations for large complex renewals. The ideal candidate should have a strong understanding of technical requirements, excellent communication skills, and the ability to work in a fast-paced environment.

Director of Strategic Accounts - Army

Company: Tanium

Location: USA

Posted Jan 22, 2025

The job posting is for a Director of Strategic Accounts (DSA) on the Federal team at Tanium, a leading provider of real-time, cloud-based endpoint management and security solutions. The role involves generating opportunities to position the Tanium platform within the Army, articulating its value to decision-makers, and managing complex sales cycles. The ideal candidate should have significant enterprise software sales experience, a strong team mentality, a proven track record of exceeding quota, and excellent communication and presentation skills. Tanium offers a competitive salary range, equity awards, and a generous benefits package.

Senior Enterprise Account Executive

Company: Contentsquare

Location: USA

Posted Jan 22, 2025

Contentsquare, a global leader in experience analytics, is seeking a Sr Enterprise Account Executive to drive revenue and ensure long-term success in North America. The role involves managing the full sales cycle, promoting the company's value proposition, and establishing relationships with senior executives. The ideal candidate should have 7+ years of enterprise SaaS sales experience, an entrepreneurial spirit, and the ability to handle multiple opportunities simultaneously. Contentsquare offers a competitive salary, flexible work policies, and a range of benefits including career development, mentorship, and stock options.

Product Design Lead

Company: Canvas

Location: USA

Posted Jan 22, 2025

Canvas is seeking a Design Lead with 5+ years of experience in design and 2+ years in leadership. The role involves leading design efforts, hands-on product UX/UI design, building a design system, engaging with customers, driving UX research, managing a design team, and improving design processes. The ideal candidate should have a strong portfolio, excellent communication skills, and experience in UX/UI product design for mobile and web apps. Bonus points for experience in marketing design, 3D scanning, CAD/BIM, home improvement, construction, or interior design.

Strategic Accounts Manager

Company: EDB

Location: USA

Posted Jan 22, 2025

The role involves building and maintaining strong relationships with customers, identifying upselling and crossselling opportunities, monitoring sales trends, and developing strategic sales plans. The ideal candidate should have 10+ years of enterprise account management experience, expertise in crafting and evaluating business proposals, and a proven track record of growing enterprise account portfolios and achieving sales targets.

Auto Claim Representative

Company: Sedgwick

Location: USA

Posted Jan 22, 2025

Sedgwick offers a positive work environment with a focus on caring for employees. The company values flexibility, professional development, and diversity. The role of an Auto Claim Representative involves analyzing and processing auto and transportation claims, maintaining client relations, and ensuring timely resolution. Qualifications include a bachelor's degree, relevant experience, and knowledge of personal and commercial lines policies. The company provides a comprehensive benefits package and is an Equal Opportunity Employer.

Principal Product Marketing Manager - Pricing and Packaging

Company: Dropbox

Location: USA

Posted Jan 22, 2025

The company is seeking a Senior Manager of Pricing and Packaging with 8+ years of experience in the technology industry. The role involves developing and implementing a cohesive company-level pricing and packaging strategy, driving revenue growth through innovative pricing models, leading customer research initiatives, and collaborating with cross-functional teams. The ideal candidate should have a strong understanding of pricing frameworks, advanced analytical skills, and the ability to incorporate customer research into monetization strategies.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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