Full Time Jobs in Provo, UT
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Manager, Account Management
Company: SmithRx
Location: Provo, UT
Posted Dec 06, 2023
Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores. Key focus areas will include setting team goals/priorities, managing and improving the CSAT scores, enabling effective account coverage, and creating an inspiring team environment. Manage the achievement of key performance indicators for team’s portfolio identified accounts. What you will do: Establish clear team goals/priorities in alignment with broader Customer Success and Account Management strategy. The Manager of Customer Success and Account Management is responsible for a team of individuals driving the ongoing attainment of outcomes, product adoption, and complete post-sale success and satisfaction of SmithRx customers. Perform regular team member coaching and identify team’s training opportunities Manage portfolio of accounts toward optimal coverage targets by planning appropriate team capacity Build trusting relationships with client operational leadership Maintain a comprehensive understanding of business challenges faced by customers Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary Identify product gaps by conducting business impact assessments and proactively manage client expectations Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is established Actively participate in the full interview and onboarding life cycle What you will bring to SmithRx: 5+ years in Customer Success/ Account Management leadership roles with direct reports required 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required A positive, growth mindset with the ability to stay calm under pressure while driving towards solutions An obsession with customer experience and customer satisfaction A passion for solving difficult problems together in collaboration with the broader teams Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved Ability to work independently as well as part of an extended, cross-functional team Self-driven, results-oriented and disciplined work ethic Ability to take initiative with little to no direction Be transparent and honest in a positive, professional and polite manner Expert conflict resolution skills Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or team member’s point of view Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges, and mentoring through a long-term relationship-based approach to drive long term individual success Bachelors or equivalent work experience required What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Discretionary Time Off 13 Paid Holidays Wellness benefits- Spring Health, Gympass, and Headspace Commuter Benefits Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities This role will serve as internal champion and quarterback, coordinating the cross functional approach required for sustained customer success and growth. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. Courage: Embrace the challenge. Job Summary: The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services.
Customer Onboarding Specialist
Company: Workstream
Location: Provo, UT
Posted Dec 06, 2023
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. To do this, you will ideally have an empathy for people, can explain concepts clearly and concisely both via email and via video calls, and are tech savvy. Develop training manuals and processes as needed to ensure users can grasp key ideas Who You Are: Assertive: Our biggest pivot this year is transforming away from being a reactive “account helper/trainer” and toward being an “assertive, proactive, & trusted advisor” Must be a good communicator, both verbal and written and must be able to explain concepts clearly and concisely Must be able to adapt and remain flexible with ever-changing processes Must have excellent communication and problem-solving skills Must be empathetic to customer needs, understand that questions that customers ask Must be entrepreneurial, hungry, passionate and tech-savvy Must be detail oriented. Keeping track of notes is a key to success Must be willing to attend in person meetings occasionally Must have at least 1 year of professional experience Nice To Have: Experience in Salesforce, Outreach, and Tableau (or other BI/dashboarding tool) is a plus Startup experience of 1 to 3 years (prior customer success experience even better) Analytics skills a plus At least 1 year of experience in client onboarding Salary Range: In compliance with the California Pay Transparency Law, the base salary range for this role is $60,000 in Lehi, Utah. Day in the Life: Own the onboarding of new medium-sized customers to Workstream Lead handoff calls with new customers to understand client needs, educate them on a successful hiring program, and set goals You may lead up to 2 or 3 handoff calls a day, with each being 30-45 min long Be an expert in Workstream, so you can guide new users and answer their questions. We are looking for a full-time, dedicated, and passionate Customer Onboarding Specialist to join our growing team. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. You will be a core member of our customer success team, and you will be well positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!
Customer Service Representative
Company: Galileo Financial Technologies
Location: Salt Lake City, UT
Posted Dec 06, 2023
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsGalileo is committed to embracing diversity. A Galileo Customer Service Representative will be responsible for providing best in class service by responding to Inbound inquiries concerning debit card transactions, products, services, disputes, fees, billing errors, payments, or any other requests related to the Galileo products; and act as a rapid response unit for special projects as assigned. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. Galileo leads its industry with superior fraud detection, security, decision-making analytics, and regulatory compliance functionality combined with customized, responsive, and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected] to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. This position is Mon-Fri 8:00am-4:30pm. Thorough and accurate in all you do so the customer and agent have the correct information Must be able to pass a criminal background check Bilingual in Spanish preferred Nice to have: Bilingual Candidates that are fluent in Spanish and English Compensation: $16.00-$18.50/hr Compensation differential for Bilingual speakers (English and Spanish) LI-MT1 Why you’ll love working here: Competitive salary packages and bonuses Comprehensive medical, dental, vision and life insurance benefits Generous vacation and holidays Paid parental leave for eligible employees 401(k) and education on retirement planning Retirement plans and planning Tuition reimbursement on approved programs Monthly contribution up to $200 to help you pay off your student loans Great health & well-being benefits including: telehealth parental support, subsidized gym program Fully stocked kitchen (snacks and drinks) To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Who we are: Welcoming, collaborative, and having the opportunity to make an impact - is how our employees describe working here. The role: The CSR 1 role within the Customer Service organization is a dynamic role that provides consistent customer experience and complex problem solving opportunities. The role serves as a value add to our clients and their customers.
Senior Designer, Bottoms and Outerwear
Company: Sundance Holdings Group, LLC
Location: Salt Lake City, UT
Posted Dec 06, 2023
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. We offer a competitive wage and excellent benefits package including medical, dental, vision, life, disability, 401(k), paid time off, and great merchandise discounts. Exceptional presentation skills, both visual and oral. Detail Oriented. Excellent communication skills, both verbal and written. This position is located in Salt Lake City, Utah, remote work is not offered for this role. All applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA). Strong understanding of upscale fabrics. For more information about our culture and brand at Sundance, please visit https://careers.smartrecruiters.com/SundanceHoldingsGroupLLC For the Sundance Story, visit: https://www.sundancecatalog.com/category/customer+service/about+us.do Sundance is an equal opportunity employer. Identify and present a clear point of view on key silhouettes, fabrics, prints, pattern, embroidery, and details appropriate for the Sundance brand.
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Company: Recursion
Location: Salt Lake City, UT
Posted Dec 05, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation. Learn more at www.recursion.com, or connect on Twitter and LinkedIn. Recursion also has offices in Toronto, Montreal and the San Francisco Bay Area. Recursion is headquartered in Salt Lake City, where it is a founding member of BioHive, the Utah life sciences industry collective. Recursion is an Equal Opportunity Employer that values diversity and inclusion. We are One Recursion: We operate with a 'company first, team second' mentality. By commanding massive experimental scale — up to millions of wet lab experiments weekly — and massive computational scale — owning and operating one of the most powerful supercomputers in the world, Recursion is uniting technology, biology and chemistry to advance the future of medicine. Enabling its mission is the Recursion OS, a platform built across diverse technologies that continuously expands one of the world’s largest proprietary biological and chemical datasets. Recursion spends time and energy connecting every aspect of work to these values. More About Recursion Recursion is a clinical stage TechBio company leading the space by decoding biology to industrialize drug discovery.
Senior Copywriter
Company: Pattern
Location: Provo, UT
Posted Dec 08, 2023
The team works alongside Demand Generation, Product Marketing, Marketing Operations, Category Marketing, and Partner Marketing. Minimum 5-7 years of experience writing and developing B2B content across an array of formats - in-depth reports, whitepapers, eBooks, newsletters, one-sheeters, podcasts, newsletters, web copy, etc. You are an expert in all B2B written content mediums, including in-depth reports, whitepapers, eBooks, newsletters, one-sheeters, podcasts, newsletters, and web copy. We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We are looking for individuals who are: Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. We also believe in having fun and balancing our lives, so we offer awesome benefits that include Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) Pattern is an equal opportunity employer. Team of Doers- Someone who is part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. This is a full-time role in the Corporate Marketing organization, reporting to Pattern's Senior Content Strategist in our Lehi, UT office.
Customer Success Manager I - SMB
Company: Podium
Location: Provo, UT
Posted Dec 06, 2023
Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. Familiarity with CRM and customer support software. Knowledge of online reputation management and customer feedback processes. What you should have: 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels. Benefits Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Additional benefits for fully remote employees Podium is an equal opportunity employer. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage Act as the primary point of contact for customer inquiries, issues, and escalations. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. What we hope you have: Experience with customer success platforms and tools. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement. Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
Deduction Resolution Specialist
Company: Black Rifle Coffee Company
Location: Salt Lake City, UT
Posted Dec 06, 2023
Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. • American values-based culture built on freedom, integrity, accountability, respect, love, and commitment to serve those who have served. Customer service experience. Strong analytical, problem solving and decision-making skills. Successfully completes daily, weekly, and monthly checklists. Well-developed interpersonal and organizational skills. BRCC is an equal opportunity employer. YOUR EXPERIENCE H.S. Diploma or equivalent. Well-developed written and verbal communication skills.
Acquisition Financial Advisor - VCS - Sandy, UT
Company: Morgan Stanley
Location: Salt Lake City, UT
Posted Dec 08, 2023
Keywords: Series 7, Series 66, sales, team, enterprise, collaborating, Financial, FA, Financial Advisor, sales goals Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, achieve and grow. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. This role is located in our Sandy, UT office location. Job Responsibilities Be the voice of Morgan Stanley Virtual Advisor prospective clients who have requested information and advice Full-cycle sales role focused on Morgan Stanley wealth management for mass affluent individuals Robust lead flow via existing relationships with our E*Trade and stock plan clients Inbound hand off calls and appointments with pre-qualified clients Combination of inbound and outbound client engagement Review prospects' personal financial situations and provide solutions Educate prospective clients on the competitive landscape and how Morgan Stanley differs in products and services offered Execute on new account opening and funding Qualifications: Required Qualifications Required Active Licenses: Series 7 Series 66 (or 63 & 65) Minimum of 3 years' sales experience operating in a team oriented and highly collaborative environment with a proven successful track record achieving sales goals Proven history of success in developing, retaining and expanding client relationships Capable of quickly building rapport with clients, analyzing their needs and recommending compelling solutions that are appropriate for the client's need About Morgan Stanley: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. Our Financial Advisors work with clients to develop goal-based solutions to support their overall wealth goals. The Acquisition Advisor is MSVA's premier destination advice role!
Marketing Content Coordinator
Company: Vanilla Ice Technologies
Location: Salt Lake City, UT
Posted Dec 06, 2023
Bachelors or Masters degree in English, Communications, Finance, Economics, Business or related fields. Note: the comp range for this role is: $70,000-$90,000, based on experience. Note: This is a remote role. SEO: work with our team and SEO agency to create and optimize content for SEO Qualifications 2-5 years directly related experience Successfully managed or contributed to corporate social media accounts, including post creation and audience engagement Experience writing long-form copy such as blogs, white papers, e-books, or guides An eye for details and facility for project management, having run or participated in campaign-level project tracking. You’ll have the opportunity to roll up your sleeves and get involved in many aspects of marketing, including project managing content campaigns, coordinating webinars, and pitching in on various projects. Profiles submitted without a portfolio will NOT be considered. Responsibilities Include Social media coordination: writing posts and working with designers to bring them to life; engaging with influencers, prospects and clients Content tracking and project management: Ensure content calendar is up to date; upload and format content in WordPress Writing: Draft emails, blog posts, and web copy Webinar project management: Track deliverables on webinars to ensure deadlines are met and support pre and post production tasks. Although you will sit on the content team, the scope of this role will go beyond content. We’re moving fast, building something completely new, and there’s as much work as there is opportunity. Nice to have… An understanding of finance (or estate planning) and/or experience in the financial services industry Familiarity with Figma and Adobe suite, and WordPress HubSpot is icing on the cake Please include your resume AND a portfolio for consideration for this role.
Head of Sales - China Accelerator
Company: Pattern
Location: Provo, UT
Posted Dec 08, 2023
We also believe in having fun and balancing our lives, so we offer awesome benefits that include Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Pattern is an equal opportunity employer. We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We are looking for individuals who are: Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Job Requirements A highly motivated consultative sales leader with a proven track record of success in SaaS or Enterprise sales and management of high-velocity teams, Start-up experience preferred 4+ years of selling experience Experience with China's market in either ecommerce or SaaS solution selling Fluency in Mandarin Advanced industry insight in the markets Pattern operates in Natural marketing instincts - knows how to drive new business opportunities; Hands-on, able to succeed in a highly entrepreneurial, fast-paced environment; Excellent interpersonal, mentoring, coaching, planning, and organizational skills; Ambitious and have a desire to succeed within a fast-growing SaaS company; Highly motivated, organized, and self-disciplined. Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. This role involves working directly with US-based brands to enhance their ecommerce presence in China (Tmall, JD.com, Douyin, Little Red Book, and more). Pattern offers big opportunities to make a difference in the ecommerce accelerator industry!
Senior Content Strategist
Company: Pattern
Location: Provo, UT
Posted Dec 08, 2023
We also believe in having fun and balancing our lives, so we offer awesome benefits that include Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The team works alongside Demand Generation, Marketing Operations, Product Marketing, Category Marketing, and Partner Marketing. We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. Pattern is an equal opportunity employer. We are looking for individuals who are: Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Minimum of 7-10 years of experience conceiving and applying content strategy across digital channels and platforms in a B2B context (web, mobile, email, social media, etc.) Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. They have strong conceptual, presentation, storytelling, and digital media skills, coupled with a creative mind and an impeccable attention to detail.