Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Diesel Technician/Mechanic III

Company: Penske Motor Group

Location: Aurora, IL

Posted Dec 24, 2024

Penske is hiring Technicians at 1375 Bohr Ave, Montgomery, IL 60538. The role involves preventative maintenance and minor repairs on a diverse fleet of vehicles. The job offers a competitive starting salary, shift differentials, career stability, growth opportunities, excellent benefits, and comprehensive training. The ideal candidate should have basic mechanical aptitude, 1-2 years of automotive or diesel repair experience, and a valid driver's license. The position requires DOT compliance and physical demands such as frequent movement, standing, walking, climbing, bending, and lifting up to 100lbs.

Senior Crisis and Customer Communications Specialist

Company: Federal Reserve Bank of Chicago

Location: Chicago, IL

Posted Dec 24, 2024

The Federal Reserve Bank of Chicago is seeking a senior communications specialist to lead their crisis communication strategy and support customer communications. The role involves working with senior leaders to develop best-in-class protocols for a strong customer experience. The position requires advanced work skills and minimal supervision. The bank offers a comprehensive benefits package, a continuous learning environment, and a hybrid work arrangement. The expected starting salary range is between $122,000 and $144,300 annually.

Teachers at Phillip Road KinderCare

Company: KinderCare Learning Companies

Location: Vernon Hills, IL

Posted Dec 24, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing them with comprehensive benefits and opportunities for career growth. They implement a curriculum tailored to each child's needs, fostering a safe, nurturing environment for learning and growth. KinderCare's commitment to quality child care is reflected in their accredited programs across 40 states and the District of Columbia.

Store Associate

Company: CVS Health

Location: Hickory Hills, IL

Posted Dec 24, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Manager, Technical Security Customer Operations (Cybersecurity Platform Support / MDR / SaaS Services Team Leader)

Company: HUMAN

Location: Chicago, IL

Posted Dec 24, 2024

HUMAN is a company that specializes in cybersecurity, protecting large companies and internet platforms from digital attacks. They value customer satisfaction, innovation, and a positive work environment. They have recently merged with PerimeterX and acquired cleanio to disrupt the economics of cybercrime.

Global Head of Digital & Scale Customer Success

Company: Qualtrics

Location: Chicago, IL

Posted Dec 24, 2024

The text describes a role at Qualtrics, a company that creates software for businesses to deliver exceptional frontline experiences, build high-performing teams, and design products people love. The role is for a Customer Success team leader who will develop and execute a digital-first engagement strategy for customers, increase renewal and expansion rates, and enhance customer experience. The ideal candidate should have a strategic mindset, strong people leadership skills, and experience in SaaS strategy consulting, operations, and product management. The role offers a CEO mindset, collaboration with cross-functional teams, and the opportunity to build a digital engine to create targeted experiences across multiple products and channels.

Account Associate

Company: Burwood Group

Location: Chicago, IL

Posted Dec 24, 2024

Burwood Group is a 200+ employee technology consulting firm with a strong focus on employee ownership, teamwork, and personal growth. They offer a high-impact sales role for an Account Associate, with opportunities for career advancement in the fast-growing IT consulting industry. The company values diversity, inclusion, and offers a flexible work-from-home policy, generous vacation policy, and comprehensive benefits.

Wind Service Technician II -Farmers City, Il

Company: Vestas

Location: Champaign, IL

Posted Dec 24, 2024

Vestas offers a $2,500 sign-on bonus and comprehensive benefits for wind turbine technicians. The role involves maintenance work with opportunities for career growth, emphasizing safety and teamwork. The company promotes sustainable energy solutions and values diversity, equity, and inclusion.

Sr Automation Quality Assurance Analyst (Remote/Virtual)

Company: US Foods

Location: Chicago, IL

Posted Dec 24, 2024

The text is a job posting for a Senior Automation Quality Assurance Analyst position at US Foods. The role involves strategizing and implementing end-to-end test automation strategy, identifying and recommending QA practices, and working remotely with flexible work policies. The position requires 5+ years of IT experience, 3+ years of experience with large complex programs, and strong experience with front-end and backend test automation. The role also involves collaborating with product owners, business leads, and handling vendor communications. The expected base rate for this role is between $75,600 and $120,000.

Director I Experience Design, Customer Engagement & Personalization

Company: Ahold Delhaize USA

Location: Chicago, IL

Posted Dec 24, 2024

The Experience Design Director role at Ahold Delhaize USA is seeking a visionary leader with a deep understanding of customer-facing user experiences. The ideal candidate will have a proven track record in driving eCommerce growth, working with Loyalty programs, enhancing customer satisfaction, and leading cross-functional teams to deliver innovative and effective product solutions. The role offers a flexible hybrid work schedule, full-time employment, and the opportunity to influence organization-level strategic roadmap discussions.

Manager, PR & Communications | Central Region

Company: Colliers

Location: Chicago, IL

Posted Dec 24, 2024

The text is a job description for a Manager PR and Communications role in the Central Region of Colliers. The role involves developing and implementing public relations and marketing communication strategies to position Colliers as a leader in the commercial real estate industry in the eastern US region. The role requires strategizing and delivering on public relations and communications initiatives, developing and implementing regional strategic marketing and communications plans, aligning internal and external communications strategies, managing day-to-day supervision of external partnerships, engaging with traditional and nontraditional media platforms, overseeing an in-house regional public relations and communications team, and having a strong work ethic and ability to lead and manage projects.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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