Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior DevOps Engineer (Remote - US)

Company: Nextech

Location: Remote

Posted Jan 28, 2025

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. They offer competitive pay, generous bonuses, great healthcare, and a comprehensive wellness program. The Senior DevOps Engineer role focuses on improving infrastructure automation and operations, collaborating with engineering teams, and ensuring system stability and reliability. Minimum requirements include 5+ years of DevOps experience, strong understanding of Azure or AWS, and experience with tools like Terraform, Ansible, and Azure DevOps. Preferred qualifications include at least one cloud-related certification. Nextech operates as a remote work organization with a generous annual bonus opportunity, flexible time off, and comprehensive health insurance benefits.

Content Marketing Specialist

Company: Sauce

Location: Remote

Posted Jan 28, 2025

Sauce, a premier restaurant technology platform, is seeking a content marketing professional to develop resources for potential customers, enable sales teams, support customer success, and create case studies. The role involves creating presales content, sales enablement materials, customer success resources, and newsletters. The ideal candidate should have 5+ years of experience in content marketing, sales enablement, or customer communication roles, preferably in a SaaS environment. They should possess strong writing, editing, and storytelling abilities, along with basic design skills and familiarity with email marketing platforms. Sauce offers a competitive compensation package, company-sponsored insurance, paid parental leave, a flexible work environment, and responsible paid time off.

Billing Specialist

Company: GR8 Tech

Location: Remote

Posted Jan 28, 2025

GR8 Tech is a global product company specializing in iGaming industry solutions. They offer scalable platforms, business solutions, and consulting services. The company is driven by ambition to create a great product with great people. Key responsibilities include analyzing revenue streams, creating forecast models, preparing reports, and managing billing. Essential experience includes 3+ years in finance, proficiency in Excel, ERP, and BI systems, and knowledge of accounting principles. Benefits include flexible work arrangements, psychological support, and a supportive culture.

Workday Implementation & Systems Manager

Company: Connor Group

Location: Remote

Posted Jan 28, 2025

Connor Group, a professional services firm of Big 4 alumni and industry executives, is seeking an experienced Workday HCM Implementation & Systems Manager. The role involves leading the internal Workday HCM implementation, managing the system post-go-live, and serving as an internal Subject Matter Expert. Key responsibilities include project planning, configuration, testing, deployment, system management, and continuous improvement. The ideal candidate should have a Workday certification, at least 10 years of HCM experience, and a proven track record in leading successful Workday implementations. The role offers impactful work, growth opportunities, and global exposure.

Enterprise Implementation Consultant

Company: ServiceTitan

Location: Remote

Posted Jan 28, 2025

The Enterprise Implementation Services team at ServiceTitan is crucial for clients' sustained success, managing setup, configuration, training, and testing of the ServiceTitan platform. They guide clients through the entire implementation process, tailoring strategies to optimize efficiency and drive measurable outcomes. The role involves managing multiple projects, partnering with Delivery Managers, leading scoping sessions, delivering configured environments, conducting training, identifying risks, collaborating with cross-functional teams, staying updated on new features, and traveling for client onsite work. The ideal candidate has 5+ years of relevant experience, a Bachelor's Degree, exceptional organizational skills, proactive problem-solving abilities, strong client relationship skills, and a collaborative mindset. ServiceTitan offers flexible work, comprehensive benefits, and a commitment to diversity and fair compensation.

Python Cloud Developer

Company: Conversant Group

Location: Remote

Posted Jan 28, 2025

Conversant Group, a mission-based global IT infrastructure and security consulting company founded in 2009, is seeking a Python Cloud Developer. The company, dedicated to defeating cyber terrorists, is organized into three battalions: Athena7, Grypho5, and Fenix24. The Python Cloud Developer will design and develop Python-based services, contribute to the evolution of the Service-Oriented Architecture (SOA), work with data engineering teams, conduct code reviews, and collaborate with cross-functional teams. The ideal candidate should have extensive Python experience, cloud experience (preferably with Microsoft Azure), microservices and SOA expertise, CICD expertise, data stream handling experience, unit testing and test automation skills, and a strong understanding of security best practices.

Account Executive

Company: Kontakt.io

Location: Remote

Posted Jan 28, 2025

Kontaktio is a healthcare platform that leverages AI, RTLS, and EHR data to automate workflows, improve asset utilization, and enhance staff productivity. The platform has demonstrated a 10X ROI and over 20 use cases, with a growth trajectory of quadrupling ARR and expanding the team from 70 to 130 professionals in 24 months. Backed by a $475M investment from Goldman Sachs, Kontaktio aims to reach $100M+ ARR and seeks a skilled Account Executive to accelerate growth. The company emphasizes ease of use, fast outcomes, and scalability, with a focus on delivering positive patient experiences and outcomes.

Software Engineer III - Frontend

Company: Deputy

Location: Remote

Posted Jan 28, 2025

Deputy, a global SaaS workforce management company, is improving the world of work for hourly workers. They offer a platform serving over 15 million workers and 375,000 workplaces across 100+ countries. The company is backed by top global investors and recently achieved Unicorn status. As a Software Engineer, you'll design, implement, and deliver software solutions for product features, ensuring high performance and quality. You'll work closely with peers, product design, and leadership, and engage in technical discussions contributing to decision-making sessions.

Account Executive (State/Local Government)

Company: Level Access

Location: Remote

Posted Jan 28, 2025

Level Access, a FedRAMP certified company, is seeking a State and Local Account Executive. The role involves acquiring new government customers, driving cross-sell into select verticals, and maintaining high activity levels. Responsibilities include building prospecting campaigns, managing full cycle sales, delivering compelling arguments for digital accessibility, and partnering with internal stakeholders. The ideal candidate should have 7+ years of business-to-business sales experience, solution selling skills, and a deep understanding of government procurement practices. The role offers a competitive benefits package and is remote with optional access to the Arlington VA office.

Senior UI/UX Engineer

Company: Conversant Group

Location: Remote

Posted Jan 28, 2025

Conversant Group, a mission-based global IT infrastructure and security consulting company founded in 2009, is seeking a Senior UI/UX Engineer. The role involves designing, developing, and maintaining frontend components using Nuxt 3, Vue.js, and other modern web technologies. The engineer will work closely with cross-functional teams to translate user needs and business requirements into intuitive and visually engaging user interfaces. Key responsibilities include front-end development, mentorship and collaboration, cross-functional collaboration, code quality and best practices, user-centered design, performance optimization, testing, and continuous learning. Required qualifications include extensive front-end experience, Nuxt 3 proficiency, HTML/CSS/JavaScript expertise, responsive and mobile-first design skills, mentorship skills, UI/UX collaboration experience, testing experience, and a problem-solving mindset. Preferred qualifications include design system experience, API integration experience, state management proficiency, performance optimization experience, and a degree in IT or a related field.

Lead Software Engineer - Backend

Company: Deputy

Location: Remote

Posted Jan 28, 2025

Deputy, a global SaaS workforce management company, is seeking a Technical Lead Back End to lead key technical projects. The role involves making technical decisions, driving quality outcomes, and collaborating with peers to build outstanding products. The ideal candidate should have 6+ years of software development experience, expertise in API design, and experience with service-oriented architecture and microservices. They should also have a proven track record of leading technical teams and communicating complex technical concepts to both technical and nontechnical stakeholders.

Financial Crimes Analyst II

Company: Lead Bank

Location: Remote

Posted Jan 28, 2025

Lead is a fintech company offering banking infrastructure for embedded financial products and services. They operate an FDIC-insured bank in Kansas City, Missouri, with offices in San Francisco, Sunnyvale, and New York City. The company is built for a dynamic financial landscape, blending regulatory and technological expertise to help fintech partners scale operations with compliance and creativity. The Financial Crimes Analyst II role involves conducting investigations into suspicious activity of core banking clients and fintech partnerships, performing onboarding risk reviews, and completing SARs. The role requires at least 35 years of banking BSA experience, preferred CBAP, CAFP, or CAMs certifications, and strong communication skills. Lead offers competitive compensation, medical and dental benefits, paid parental leave, and a flexible vacation policy.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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