Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Engineering Manager I - Test Optimization Libraries

Company: Datadog

Location: Dublin, Ireland / Remote

Posted Jan 22, 2025

Datadog is seeking an Engineering Manager for the Test Optimization - Libraries team, which is part of the 'shift-left' expansion of the Datadog Platform. The role involves leading a team of engineers responsible for building the product end-to-end, from data collection to data visualization. The manager will participate in hands-on work, create a strong team culture, and work closely with product management. They will also help shape the product roadmap to make Datadog's suite more developer-friendly. The ideal candidate has experience with low-level libraries, previous leadership experience, and hands-on coding skills, preferably in JavaScript and Python.

Business Systems Analyst (Legal Operations)

Company: ServiceNow

Location: Hyderabad, India / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an experienced professional for their Legal Operations Team. The role involves managing the Contract Lifecycle Management (CLM) system, collaborating with cross-functional teams, and providing first-line support for system-related issues. The ideal candidate should have a bachelor's degree, 3-5 years of experience in a technology-focused role within Legal Operations or similar environments, and expertise in CLM platforms. They should possess excellent interpersonal skills, a proactive approach to problem-solving, and the ability to manage multiple support requests. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Staff UX Researcher

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a UX Researcher. The role involves representing customer needs, applying research techniques, engaging with customers, partnering with product managers and designers, validating feature and design direction, analyzing data, and communicating findings. The ideal candidate will have extensive experience in customer-centered research, expert knowledge in planning and executing research studies, and a portfolio showcasing research that influenced great insights or experiences. Preferred qualifications include experience with enterprise software, in-depth knowledge of user interface design, expert presentation skills, and the ability to learn new technical concepts quickly.

Demand Planner III

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a role in their Clinical Trials Division (CTD) with a focus on global supply chain design and logistics management for clinical programs. The position involves designing inventory management plans, interpreting supply plans, and ensuring continuity of subject supply. Key responsibilities include project management, collaboration with global teams, and adherence to regulatory requirements. The ideal candidate should have a bachelor's degree in supply chain or related field, 4-5 years of relevant experience, and proficiency in Microsoft Office. Thermo Fisher Scientific promotes a sense of belonging and encourages remote employees to actively participate in video calls.

Staff Product Designer, Crypto

Company: Robinhood

Location: New York, NY / Remote

Posted Jan 22, 2025

Robinhood Markets, a leading fintech company, is seeking a Staff Product Designer to shape the future of its crypto experiences. The role involves driving design strategy for key crypto features, collaborating with cross-functional teams, championing inclusive design, and mentoring the design team. The company is committed to democratizing finance for all, with a focus on accessibility and financial inclusion. The ideal candidate will have extensive experience in designing complex, user-focused products, a strong commitment to inclusive design, and excellent collaboration skills.

Portfolio Lifecycle Manager Autoimmunity, Europe (m/f/d)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc., a global leader in science, offers a job opportunity in marketing for their autoimmune diagnostics division. The role involves developing regional strategies, creating impactful marketing strategies, and coordinating new product introductions in Europe. The ideal candidate should have a higher degree in a life science subject, preferably with commercial experience and knowledge of healthcare regulations. Thermo Fisher Scientific provides excellent career prospects, a company pension scheme, and a culture valuing integrity, intensity, involvement, and innovation.

Account Executive - Australia

Company: Coupa

Location: Remote

Posted Jan 22, 2025

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa empowers customers with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Machine Learning Engineer

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Military DoD SkillBridge Internship - Field Service Representative

Company: GE Aerospace

Location: Richmond, KY / Remote

Posted Jan 22, 2025

The Military DoD SkillBridge program offers Service Members the chance to gain civilian work experience through industry training, apprenticeships, or internships in their final 180 days of service. GE Aviation, as a SkillBridge partner, provides real-world training and work experience in high-demand fields. The Field Service Representative role involves on-site propeller maintenance, technical direction, and support for the R391 (C130) Composite Propeller System. Responsibilities include repairs, modifications, preventative maintenance, and providing technical assistance to customers. The role requires a Bachelor's Degree or equivalent experience, ability to lift 65 lbs, and 2+ years of extensive repairs and maintenance work. GE Aerospace offers a great work environment, professional development, and competitive compensation.

Senior Manager, GTM Enablement - Customer Success

Company: HubSpot

Location: Remote

Posted Jan 22, 2025

HubSpot is seeking a Senior Manager for the Customer Success Enablement Partner (EP) team within its GTM Enablement (GTME) team. The role involves leading a team of enablement partners, setting global strategy, and driving team performance. Key responsibilities include recruiting, coaching, and mentoring team members, defining swimlanes across roles, and ensuring enablement efforts align with business needs. The ideal candidate should have over 3 years of experience in Customer Success, Training/Enablement, and Management, with strong leadership, communication, and relationship-building skills. The position offers a competitive cash compensation range of $154,000 - $246,000 annually, along with potential equity and benefits. HubSpot values a culture of transparency, diversity, and inclusivity, and was named the #2 Best Place to Work on Glassdoor in 2022.

Lead Program Manager, Partner Growth Programs

Company: Appfire

Location: Remote

Posted Jan 22, 2025

Appfire, a remote-first company with over 800 employees across 27 countries, is seeking a Lead Program Manager for its Channel Programs and Enablement team. The role involves leading strategic pilot programs, documenting and scaling successful initiatives, and collaborating with internal and external stakeholders. The ideal candidate should have 5+ years of experience in technology companies, managing customer/partner relationships, and program management. They should excel in cross-functional team leadership, clear communication, and data-driven decision-making. Appfire offers competitive financial benefits, skills development opportunities, and a strong commitment to corporate social responsibility.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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