Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

SAP Workforce Software (WFS) Lead, Manager

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 22, 2025

PwC's business application consulting team specializes in optimizing operational efficiency for clients through software solutions and training. In SAP human capital, consultants focus on HCM applications, enabling clients to enhance human resources processes and talent management. The role involves leading teams, managing projects, and delivering value through extensive skills in business analysis, requirements gathering, and problem resolution. Preferred qualifications include experience in configuring and implementing workforce software, managing full life-cycle implementations, and providing complex integrations between workforce software and SAP/SuccessFactors solutions.

Principal Full Stack Software Development Engineer - Mexico

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 22, 2025

Zillow, the leading real estate website in the US, is seeking a Principal Software Development Engineer. This role involves leading project delivery, contributing to feature design, reviewing peers' code, advocating for methodologies, mentoring juniors, and participating in a diverse, multi-functional team. The ideal candidate will have 7+ years of software development experience, proficiency in ES6, React, TypeScript, GraphQL, Python, Java, NodeJS, Go, and various databases. Fluency in English and Spanish, and a track record as a technical leader are required. Zillow values innovation, inclusivity, and work-life balance, offering competitive salaries, benefits, and equity awards.

Staff Data Analyst - Product

Company: Hootsuite

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

The Staff Data Analyst - Product role at Hootsuite involves providing advanced analytical support to the product team, optimizing product development, and improving user experiences. Key responsibilities include managing product data, conducting deep-dive analysis into user behavior, and shaping product decisions through insights on product performance, customer satisfaction, and feature usage. This role directly influences product strategies, feature prioritization, and customer retention efforts by turning data into actionable insights. The ideal candidate should have extensive experience in a fast-paced business environment, with specialized experience in product data and analytics. They should possess advanced analytics and statistical methods, data visualization and reporting skills, and proficiency in SQL, Python/R, and product analytics tools. The role offers a flexible work arrangement, with opportunities for remote work or a hybrid model, and is open to applicants located in Toronto, Vancouver, or remote throughout Canada and the United States.

Associate Account Manager

Company: Unum Group

Location: Remote

Posted Jan 22, 2025

Unum UK, a specialist employee benefits provider and part of the international Unum Group, is seeking an Associate Account Manager. The role involves supporting Senior Account Managers in new business and retention efforts with larger intermediaries. The ideal candidate will have experience in intermediary sales, preferably within Financial Services or Insurance, and strong communication and presentation skills. The position offers a competitive salary, on-target bonus, DC pension scheme, life insurance, income protection, and extensive health and wellbeing benefits. Unum UK promotes a supportive, inclusive environment with opportunities for career growth and personal development.

Product Associate

Company: Vetcove

Location: Remote

Posted Jan 22, 2025

Vetcove, a rapidly growing eCommerce platform for veterinary supplies, is seeking a Product Associate. The role involves enhancing the platform, driving product improvements, managing quality assurance, and collaborating with internal and external stakeholders. The ideal candidate will have a four-year degree, strong communication skills, and experience with data analytics. Vetcove offers competitive benefits including remote work, health insurance, 401k, and equity. The company is committed to diversity and inclusion.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Sheffield, United Kingdom / Remote

Posted Jan 22, 2025

Senior ServiceNow Engineer

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 22, 2025

Oversight Directors - Cardio/General Medicine (CVGM Team)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Director of Project Management for the Cardio/General Medicine (CVGM) Team. This role, available remotely or in office, involves strategic indication or client-specific portfolio management within the CVGM Therapeutic Unit. The ideal candidate should have comprehensive therapeutic area knowledge, expertise in cross-functional project management, and strong leadership skills. They will be accountable for project delivery execution, financial negotiations, and risk mitigations. The company values employee wellbeing and offers a mission-driven work environment focused on making the world healthier, cleaner, and safer.

Field Applications Scientist - Ion Chromatography

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a highly qualified and self-motivated Application Scientist to support their Ion Chromatography instrumentation. The role involves providing training, technical support, and applications assistance to customers. The position requires excellent communication skills, independence, and the ability to travel frequently. Thermo Fisher Scientific offers competitive remuneration, benefits, and career development opportunities.

Senior Applications Analyst

Company: Zillow

Location: Remote

Posted Jan 22, 2025

Zillow Group's Finance Technology (FinTech) Application Development team is seeking a Senior Application Analyst. The role involves developing revenue recognition capabilities for all Zillow Group business lines, designing and supporting audit compliant technology solutions, and providing Level 2 support. The ideal candidate should have a Bachelor's degree in a technical field, 7+ years of finance business systems configuration experience, and expert level proficiency in Zuora Billing, Zuora Revenue, and Workday Financials. The position is categorized as remote and offers a competitive base salary with potential for equity awards.

Senior Consult Partner, Industrial

Company: Kyndryl

Location: Milan, Italy / Remote

Posted Jan 22, 2025

Kyndryl, a company specializing in designing, building, managing, and modernizing mission-critical technology systems, is seeking a Consult Partner. This role involves leading multi-disciplinary teams in complex consulting engagements, creating strategic change agendas, and driving profitable growth. The ideal candidate will have extensive experience in client engagement and relationship management at the CXO level, a proven track record in leading complex projects, and strong financial acumen. They will be responsible for building and maintaining deep relationships with client CXOs, leading C-level client interactions, and driving innovation within the organization. Kyndryl values diversity and inclusivity, offering benefits that support employees' well-being and career development.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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