Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Manager of Institutional Giving

Company: Code.org

Location: USA

Posted Dec 02, 2024

The job posting is for a Manager of Institutional Giving at Codeorg, responsible for driving contributed revenue through grant proposals, reports, and sponsorship requests. The role involves establishing and maintaining partnerships with grant funders and corporate foundation partners, and identifying new prospects to secure new revenue.

Principal Java Engineer (GCP)

Company: Rackspace

Location: USA

Posted Dec 02, 2024

Rackspace Technology is hiring a Principal Backend Java Engineer to work on large-scale distributed systems, developing infrastructure and solving technical challenges. The role requires a strong background in Java, algorithms, and data structures, with experience in GCP and DevOps.

Engineering Manager - Care Quality

Company: Grow Therapy

Location: USA

Posted Dec 02, 2024

The job posting is for an Engineering Manager position at Grow Therapy, where the candidate will help shape the future of empowering providers to deliver high-quality care. The role involves leading and managing a team of engineers, developing team mentorship and feedback, and growing the team through hiring. The salary range is $217,000 to $256,000 USD, and the company is looking for a passionate and missionaligned engineering leader to make an immediate impact.

Client Analytics Partner

Company: StackAdapt

Location: USA

Posted Dec 02, 2024

StackAdapt is a self-serve advertising platform that empowers companies to deliver outcomes and exceptional campaign performance. The company is looking for a Client Analytics Partner to develop and execute data-driven strategies, utilizing platform measurement solutions and analytics tools to support client strategy planning and reporting.

Associate Training & Development Manager

Company: Dmipartners

Location: USA

Posted Dec 02, 2024

DMi Partners is a company that values employee growth and development, offering a range of opportunities for professional development and team camaraderie. They are looking for an Associate Training and Development Manager to support their training initiatives and support the team's professional development. The company offers a competitive salary, excellent benefits, and a close-knit team environment.

Analytics Consultant

Company: SuccessKPI Inc.

Location: USA

Posted Dec 02, 2024

The job posting is for an Analytics Consultant position at SuccessKPI, a fast-growing global company in the analytics space. The role involves leveraging analytics tools to derive business insights, collaborating with clients and internal teams, and working closely with IT and business clients. The company offers a diverse and dynamic culture, career development opportunities, and a range of benefits.

Director of Customer Operations and Collections

Company: InDebted

Location: USA

Posted Dec 02, 2024

InDebted is a company that provides products and solutions to support overdue consumers through debt. They are seeking a Director of Customer Operations and Collections to lead their customer-facing operations in North America and ensure exceptional performance.

Head of DTC

Company: Paula's Choice Skincare

Location: USA

Posted Dec 02, 2024

The job posting is for a Vice President of Direct-to-Consumer (DTC) at Paulas Choice, responsible for leading the strategic vision, customer experience, and revenue responsibilities for the company's digital experiences in North America and Australia. The role requires a problem solver with a customer-first approach, experience in DTC, and leadership skills.

Senior Messaging and Compliance Manager

Company: CareMessage

Location: USA

Posted Dec 02, 2024

CareMessage is a technology nonprofit building a patient engagement platform to improve health equity. The company is looking for a Senior Messaging and Compliance Manager to advise and oversee compliance. The role requires expertise in messaging regulations, including 10DLC and TCPA, and their intersection with healthcare and privacy.

Liability Claims Representative

Company: Sedgwick

Location: USA

Posted Dec 02, 2024

Sedgwick is a global industry leader offering a career with a culture of caring, flexibility, and opportunities for growth and development. The company is looking for driven individuals to join their team as a Liability Claims Representative, with a focus on analyzing and processing claims, negotiating settlements, and communicating with clients.

Sr. Product Manager - Growth

Company: Rula

Location: USA

Posted Dec 02, 2024

The company is dedicated to making mental healthcare accessible and stigmatized-free. They are looking for a Growth Product Manager to own technology opportunities that enable Rula to grow and make a positive impact on the lives of those struggling with mental health issues.

Senior Solutions Consultant

Company: SuccessKPI Inc.

Location: USA

Posted Dec 02, 2024

SuccessKPI is looking for a motivated and customer-focused Solutions Consultant to join their team. The role involves running discovery workshops, partnering with sales teams, and creating customized demos. The company offers a diverse and dynamic culture, career development opportunities, and a fast-growth global company in the rapidly growing analytics space.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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