Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Site Reliability Engineer - Ai

Company: Wasabi Technologies

Location: USA

Posted Nov 24, 2024

The job posting is looking for a Senior Site Reliability Engineer to join a dynamic team. The role involves collaborating with technical teams to deliver and maintain a high-performance machine learning platform, ensuring reliability, performance, and scalability. The ideal candidate should have a strong background in computer science, experience with distributed storage technologies, and a track record of success in technical engineering.

Software Engineer, Community Support Platform - IVR/Voice

Company: Airbnb

Location: USA

Posted Nov 24, 2024

The text describes the IVR Product team's mission to leverage AI to transform the way users interact with Airbnb's support, focusing on delivering a user-centric experience and continuously improving voice interactions. The team is responsible for creating seamless and impactful experiences across Airbnb's voice products, and is looking for an engineer to join their team.

Marketing Campaign Strategist - Expansion

Company: Sprout Social

Location: USA

Posted Nov 24, 2024

Sprout Social is looking to hire a Marketing Campaign Strategist to join their Marketing team. The role involves creating customer campaigns, leading the execution of quarterly product launch campaigns, and building strong relationships with key stakeholders.

Staff Backend Engineer - Enterprise Workflows

Company: Webflow

Location: USA

Posted Nov 24, 2024

Webflow is a visual web development platform that empowers noncoders to create incredible experiences for the web. The company is looking for a Staff Backend Engineer to join their team, with a competitive salary range of $164,000 to $263,500 in the United States and CAD 212,000 to CAD 299,000 in Canada. The role involves designing and implementing scalable multitenant backend services and APIs, working with technologies such as Nodejs, Javascript, and MongoDB, and collaborating with product managers and designers.

Accountant

Company: Teleport

Location: USA

Posted Nov 24, 2024

Teleport is a company that helps companies stay secure while moving fast. They are looking for an Accountant to join their Finance team. The company values autonomy, security, and professionalism. They offer a range of benefits, including extensive health coverage, annual expense budget, and equity in the company.

Senior Engineering Manager - Mediawiki Interfaces

Company: Wikimedia Foundation

Location: USA

Posted Nov 24, 2024

The Wikimedia Foundation is looking for an Engineering Manager to lead the MediaWiki Interfaces team. The role involves managing an engineering team, partnering with the Product Manager, and empowering others to build on top of MediaWiki. The team is part of the MediaWiki Engineering group, which includes the MediaWiki Platform and Content Transform teams.

Staff Data Engineer

Company: Twilio

Location: USA

Posted Nov 24, 2024

Twilio is seeking a Staff Data Engineer to join their Segment product team. The role involves designing, building, and maintaining data pipelines, working with cross-functional teams, and optimizing the design of their data warehouse. The company values diversity, equity, and inclusion, and offers a range of benefits to its employees.

Senior Program Manager

Company: phData

Location: USA

Posted Nov 24, 2024

phData is looking for a Senior Program Manager to lead their next phase of growth. The ideal candidate is a seasoned leader with a strong track record of managing large strategic customer portfolios and developing a robust delivery organization.

Senior Software Engineer II - ML Core

Company: Splice

Location: USA

Posted Nov 24, 2024

The role is for a Senior Backend Engineer to help define architecture, drive implementation changes, and optimize search infrastructure. The ideal candidate has experience with Go, Python, and Elasticsearch, and is comfortable working with multiple technical stacks.

Performance Marketing Manager

Company: brightwheel

Location: USA

Posted Nov 24, 2024

Brightwheel is a technology brand in early education, seeking an experienced Performance Marketing Manager to lead demand generation and CRO initiatives. The company is committed to creating a diverse and inclusive work environment and offers a competitive compensation package.

Frontend Engineer - Security Applications

Company: Coalition, Inc.

Location: USA

Posted Nov 24, 2024

The role of Frontend Engineer involves building user experiences, collaborating with stakeholders, and contributing to technical excellence. The job requires experience with modern JavaScript, HTML, and CSS, as well as skills in debugging, source control, and teamwork. The company offers competitive compensation, flexible PTO, and wellness programs.

Editor, Local - Midwest

Company: Axios

Location: USA

Posted Nov 24, 2024

Axios is hiring a Midwest Editor to bolster their team in the region. The ideal candidate will edit bigpicture items, spot trends, and work comfortably in a remotefirst environment. The role requires proven editing experience, a deep understanding of the Midwest, and a passion for Axios' mission.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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