Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Technical Program Manager - AI

Company: Figma

Location: USA

Posted Nov 15, 2024

Figma is looking for a Technical Program Manager to drive AI and ML initiatives. The role involves working with the AI Experiences and ML Platform team to develop and deploy cutting-edge AI features and ML platforms.

Sales Engineer

Company: Broadvoice

Location: USA

Posted Nov 15, 2024

The Sales Engineer role at Broadvoice involves supporting the sales team by providing technical knowledge, designing solutions, and guiding prospects through the value of the company's CX offerings. The ideal candidate will be a skilled communicator with a strong background in CX technology and solution selling.

Customer Success Manager - Partners

Company: Megaport

Location: USA

Posted Nov 15, 2024

Megaport is a company that provides network as a service and has a team of globally positioned industry experts. They are looking for a Customer Success Manager to work with partners and drive partner success and satisfaction.

Data Scientist - Strategic Finance

Company: Figma

Location: USA

Posted Nov 15, 2024

Figma is hiring a Strategic Finance team member to work on financial data pipelines, forecasting, and analysis. The ideal candidate has experience in Analytics or Data Science, financial data, and statistical methods.

Enterprise Account Manager

Company: FloQast

Location: USA

Posted Nov 15, 2024

FloQast is hiring an Enterprise Account Manager to lead a book of business, expand partnerships, and maintain customer satisfaction. The role requires experience in software sales, managing enterprise accounts, and using consultative solution-based sales methodology.

Staff Business Systems Analyst

Company: Oura

Location: USA

Posted Nov 15, 2024

Oura is a growth company that empowers people to take a proactive role in their health by providing innovative wearable technology and data insights. The company values its employees and offers a range of benefits, including competitive salary and equity packages, health insurance, and flexible wellness time off.

Business Development Specialist - Geospatial Solutions

Company: NavVis

Location: USA

Posted Nov 15, 2024

NavVis is a technology company that offers reality capture and digital factory solutions. They are seeking a Business Development Specialist with a technical background to join their US team. The role involves driving sales and connecting with key players in industries like construction, engineering, and infrastructure.

Customer Service Operations Supervisor

Company: Garner Health

Location: USA

Posted Nov 15, 2024

Garner Health is seeking a Customer Service Supervisor to lead a team of Associates and Senior Associates in their fast-growing Concierge team. The role is focused on delivering a best-in-class member experience by digitally engaging with members to help them find the right healthcare for their needs.

Implementation Specialist - Client Training

Company: SpryPoint

Location: USA

Posted Nov 15, 2024

SpryPoint is a leading provider of cloud-based solutions for the utility sector, offering advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. The company is looking for an experienced Implementation Specialist to join its Client Training team.

Senior Account Executive

Company: TeamSnap

Location: USA

Posted Nov 15, 2024

TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They are looking for a Senior Account Executive to identify and generate sales opportunities with national brands. The company offers a competitive compensation package, unlimited PTO, and a culture of inclusivity and growth opportunities.

Software Engineering Manager - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 15, 2024

The job posting is for a leadership role in Airbnb's Community Support Platform, responsible for managing a team of software engineers to create innovative user experiences for AI-driven customer service products.

Senior Project Manager

Company: Association for Institutional Research

Location: USA

Posted Nov 15, 2024

The job description is for a Senior Project Manager position at the Association for Institutional Research (AIR). The job involves managing a grant-funded training program, overseeing project activities, and coordinating with AIR staff. The position requires a bachelor's degree, at least 3 years of project management experience, and excellent organizational and communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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