Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Product Security Engineer

Company: Cribl

Location: USA

Posted Nov 13, 2024

Cribl is a company that values its employees and is looking for collaborative and motivated team members. They are a remote-first company that believes in empowering their employees to do their best work. They are looking for a Product Security Engineer with an AWS security background to join their mission to unlock the value of all machine data.

Senior Security Architect

Company: Cyberark

Location: USA

Posted Nov 13, 2024

CyberArk is a global leader in Identity Security, and the job description is for a Senior Security Architect to enhance and maintain the security posture of the organization.

Mortgage Product Counsel

Company: Wealthfront

Location: USA

Posted Nov 13, 2024

Wealthfront is seeking a Mortgage Product Counsel to join its Legal team. The ideal candidate will have significant experience in mortgage law, RESPA compliance, and loan officer regulations. The role will provide legal advice and support to the company, ensuring compliance with federal and state laws related to residential lending, mortgage origination, and consumer protection.

Engineering Manager - Support Experience

Company: Stripe

Location: USA

Posted Nov 13, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. They are looking for an engineering manager to lead their support team, which is responsible for building and improving their user support platform.

Director of Infrastructure

Company: Fawkes IDM

Location: USA

Posted Nov 13, 2024

The job description is for an IT manager responsible for the overall performance, security, and availability of the firm's network and infrastructure. The role involves implementing secure solutions, remediating vulnerabilities, and managing IT staff to meet the changing needs of the firm's technology.

Compliance Auditor

Company: Talkspace

Location: USA

Posted Nov 13, 2024

Talkspace is a company that aims to provide quality mental healthcare services to people. They are looking for a Compliance Auditor to join their team and help them achieve their mission.

Stock Plan Administrator

Company: Upwork

Location: USA

Posted Nov 13, 2024

Upwork is a work marketplace that serves everyone from startups to Fortune 100 companies. It enables companies and talent to work together, unlocking their potential. The company is committed to fostering a diverse and inclusive workforce.

Senior Financial Partnerships Manager

Company: Mercury

Location: USA

Posted Nov 13, 2024

Mercury is a financial technology company that is building a stack of financial tools for startups. The company is looking for a Senior Partnerships Manager to manage its portfolio of strategic financial partners and build out its network of potential partners.

Senior Customer Success Associate

Company: RaptorMaps

Location: USA

Posted Nov 13, 2024

Raptor Maps is a fast-growing climate tech startup building software to enable the solar energy industry to scale. They are seeking a Senior Customer Success Associate to drive the continued success of Raptor Maps in the market.

Senior Mechanical Design Engineer

Company: Eargo

Location: USA

Posted Nov 13, 2024

The job description is for a Senior Mechanical Engineer at Eargo, responsible for designing and developing hearing aid technology. The role requires a strong background in mechanical engineering, experience with product development, and the ability to work in a fast-paced environment.

Senior Software Engineer - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 13, 2024

The text describes the Community Support Platform at Airbnb, its features, and the role of a software engineer in shaping its technical vision. The platform aims to enhance customer support services using AI and machine learning. The job requires strong expertise in backend systems, frontend development, and chatbot/AI products, with excellent communication skills and a passion for technical quality.

Staff Full Stack Engineer - Data Products

Company: Stripe

Location: USA

Posted Nov 13, 2024

Stripe is a financial infrastructure platform that enables businesses to accept payments, grow revenue, and accelerate new business opportunities. The company is building a powerful suite of data products to empower data-driven decision making and improve ML model performance.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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