Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

National Account Manager

Company: Avive

Location: USA

Posted Nov 05, 2024

Avive Solutions Inc is a growth stage Automated External Defibrillator AED company with a connected response system that is rapidly gaining market share. They are on a mission to change the leading cause of death in the United States, Sudden Cardiac Arrest SCA, by innovating AED technology and software. The company is looking for a National Account Manager to support the growth of their Enterprise and Fortune 5000 client base.

Senior Systems Engineer

Company: Aria Systems

Location: USA

Posted Nov 05, 2024

Aria Systems is looking for a Senior Systems Engineer to join their Operations team. The role requires senior-level experience in Linux system administration, DevOps, and system administration. The team works remotely and operates in a 24x7 environment.

Principal Engineer - Backend

Company: hims & hers

Location: USA

Posted Nov 05, 2024

The job posting is seeking an experienced Principal Software Engineer to build and maintain a platform for customer orders and prescriptions. The role requires experience in designing, developing, and delivering large-scale ecommerce platforms, as well as expertise in modern backend technologies and relational databases.

Account Category Manager

Company: Solutions 2 GO

Location: USA

Posted Nov 05, 2024

Solutions 2 GO is a premier global distributor of video game products, seeking an Account Category Manager to analyze data, develop forecasts, and support strategic decision-making. The ideal candidate will have strong analytical skills, excellent communication, and organizational abilities.

Staff Software Engineer

Company: Check

Location: USA

Posted Nov 05, 2024

The role involves building scalable systems, simplifying architecture, and coaching teams. The company offers a range of benefits, including stock options, flexible PTO, and a 401k retirement plan.

Client Principal

Company: Nearform

Location: USA

Posted Nov 05, 2024

Nearform is seeking a Client Principal to join their North American team. The role involves expanding the client base, fostering relationships, and driving revenue generation. The ideal candidate has experience in selling complex software development projects, strong communication skills, and a willingness to travel.

Technical Program Manager - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 05, 2024

Airbnb is looking for a Technical Program Manager to join their Community Support Platform team. The role involves building and enhancing decision-making processes, partnering with engineering teams, and driving strategic projects. The ideal candidate has a technical background, strong analytical skills, and experience working in a cross-functional environment.

Senior Product Analyst

Company: Recharge

Location: USA

Posted Nov 05, 2024

The company is looking for a Senior Product Analyst to work on AI-based analytic products and help merchants leverage insights to retain and grow their business. The role involves preparing data for modeling, driving hypotheses, and developing architecture for algorithms.

Sr. Engagement Manager

Company: Hakkoda

Location: USA

Posted Nov 05, 2024

Hakkoda is a modern data consultancy that empowers data-driven organizations to realize the full value of the Snowflake Data Cloud. They are looking for curious and creative individuals who want to be part of a fast-paced dynamic environment where everyone's input and efforts are valued.

Senior Director Biostatistics

Company: Alector

Location: USA

Posted Nov 05, 2024

Alector is looking for a Senior Director Biostatistics to lead the development and implementation of statistical strategy to support drug development. The company values diversity, inclusivity, and innovation, and offers competitive compensation and comprehensive benefits.

Senior Manager - Technical Program Management (Marketing Technology)

Company: Airbnb

Location: USA

Posted Nov 05, 2024

The job posting is for a Technical Program Manager role at Airbnb, responsible for leading cross-functional teams and building strong relationships with peers. The role requires a self-starter with strong experience in organization communication and execution of marketing needs. The team is looking for someone who shares their passion for tackling complexity head-on while managing a world-class team.

Software Engineer - Site

Company: Vercel

Location: USA

Posted Nov 05, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. The company is looking for a growth engineer to join their team, who will collaborate with cross-functional teams to design and develop features that enhance the user experience.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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